A2X Sync for QuickBooks & Xero
Integrate Shopify and QuickBooks Online or Xero with A2X
Rating
4.9
feedback
346
chart
#280
All reviews
Rating Breakdown
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April 7, 2024
I just start working for my company and this is my first time using A2X. I am very impressed with the way how is set up. and the support staff are wonderful. they will reply to you after few minus and they show you how to do it or fix the problem in an easy way to understand.
Thank you for sharing your positive feedback! Our support team is committed to providing a gold standard customer experience and we’re happy to hear we’ve exceeded your expectations! Happy ecommerce accounting :-)
March 28, 2024
A2X is not just a tool; it's a partner in your business's growth. The software is intuitive, easy to use, and undoubtedly top-notch. But it's the human touch, the 24/7 support, and expertise of its support team that transforms the A2X experience from great to extraordinary. In pure honesty, this has by far been my best experience with customer support in my entire life. They have team members across multiple time zones that are there when you need them and provide detailed explanations that even beginners can understand. Truthfully, I think I have learned more about accounting best practices from this team than I have from anyone else. I just want to give a huge thank you to Jana, Renee, Jessica, & Chun for everything so far. Great Product + Great Team = Best in Class Solution. Thanks A2X & Team!
Wow - thank you for this top-notch review! A2X + Aura Essentials = Perfect Combination! We are so happy to hear this has been your best experience with customer support, ever! Our support team appreciates your feedback and we look forward to working with you again, whenever you need us :-)
March 26, 2024
I have nothing but praise for the customer service at A2X. Over the years I have dealt with many of their team - Elspeth, Nicole, Jessica just to name a few - their support and expertise is excellent. The app itself works extremely well and updates are always occurring to make it work even more efficiently!
Thank you for your kind words! Our support team is dedicated to a gold standard experience and we’re happy to hear that Elspeth, Nicole, Jessica, and the rest of the team have exceeded your expectations! We appreciate your support. We’ll be here when you need us :-)
March 20, 2024
A2X Sync for QuickBooks Online For the past four years, A2X has played a crucial role in supporting and expanding my e-commerce client base. I interact mainly with the accounting support team. They are responsive and knowledgeable with expertise with A2X, Shopify, Amazon, QuickBooks, PayPal, Markets Pro and International Markets. I have had questions or issues that require a quick turnaround and they pivot to ensure my clients and I are taken care of. A2X is committed to delivering a great product with exceptional support and I would highly recommend them!
We are so very grateful to you for taking the time out of your day to leave such a detailed, positive review. We absolutely love what we do here at A2X, and hearing that our customers are really benefiting from our app and the service we provide is very rewarding. We look forward to working closely with you for long into the future.
March 19, 2024
Does what it is meant to do with a clean and easy interface. Customer support, when I've had to ask some questions, is responsive and excellent.
Thank you so much for taking the time to share your positive experience. We appreciate your kind words and it motivates us to keep providing exceptional service to all our amazing customers, just like you!
March 19, 2024
great experience with onboarding. Victoria was amazing!
Thank you! We're really pleased to hear that you had a great experiencing with onboarding. And we agree, Victoria is amazing!
March 19, 2024
We have used the system for some time now and having just needed some assistance, I cannot praise the support highly enough. Really took the time to understand the problem and worked with me throughout all the steps - showing great patience and knowledge. Really impressed and thoroughly recommend!
Thank you for sharing your positive experience. Our primary goal is to provide reliable and efficient solutions that make your life easier, and our support team is here to help you achieve that goal. If you ever need any assistance or have any questions, we're here to help!
March 13, 2024
The app is great and has dramatically helped with complex ecommerce accounting. However, the real star of the show is the customer service provided by the team. Andrea and the team are absolutely fantastic! It's the best customer service I've received from a SaaS provider. They went above and beyond to help me with many issues I was confused about.
Thank you so much for the glowing review! 💫 We're thrilled to hear that A2X has been a game-changer for your ecommerce accounting needs. Andrea and the team are indeed the real superstars when it comes to customer service. We always strive to go above and beyond for our customers, and it's wonderful to see that effort reflected in your experience. If you ever need further assistance or have any more questions, don't hesitate to reach out. We're here to help in any way we can. Cheers to smooth sailing with your accounting, and thanks again for choosing A2X!
March 12, 2024
As a bookkeeper, Shopify has always been the bane of my existence. This app works well and fills in the gaps where Shopify can't perform. I had to go back and do a whole year of historical data and although there were some small errors and inconsistencies at the start, with the involvement from the A2X support team we were able to figure everything out and work out all the kinks. I give them a resounding 5 stars. Their customer support is unreal and goes far above and beyond for their customers. Not only did they help me, but they worked through the problems with me until I was satisfied. If you run into an issue, their customer support will go miles to make things right. I would highly recommend for that reason alone, plus their product fulfills our business needs. Thanks Victoria Port for all the support!
Thank you for your amazing review! We understand that dealing with historical data can be a daunting task, but we're glad that our support team was able to help you work through any errors or inconsistencies that arose. At A2X, we are committed to going above and beyond for our customers, and we're delighted that you had such a positive experience with us. Thank you for recognizing our customer support efforts, and we're thrilled that our product has been able to fulfill your business needs. We're here to support you every step of the way, so don't hesitate to reach out if you run into any more pesky issues. We're always ready to roll up our sleeves and tackle any challenges that come your way.
March 11, 2024
Saves me an entire head count!
Thank you for the review! We're delighted to be a part of your success story! Keep rockin' your ecommerce game with A2X!
March 6, 2024
Thank God I found A2X! They have been amazing, Jessica in particular. There software does what it says it does on the Tin. I was using Amaka. Their Customer Service was poor to mediocre at best. When I looked further into their software it was not what it seemed. Links kept breaking, and it brought in transactions that it should not have. Reconciliation was a nightmare and there for VAT calculations was all wrong. You can't afford to muck this stuff up. A2X held my hand through the entire onboarding process and more. I have Xero, Shopify and Amazon and also use PayPal as a payment gateway and sell all around the world so quite complicated really. For the extra £20 per month I was super happy to have upgraded to the support service as it has proved invaluable. I seriously could nt recommend them or Jessica enough.
Thank you for your most kind words, Michael! We're thrilled to hear that Jessica and our software have been a lifesaver for your e-commerce accounting needs. We understand the importance of accuracy when it comes to your finances, especially with multiple platforms and global sales involved. We're glad we could step in and provide you with the support and reliability you deserve. Our team is dedicated to making sure that your onboarding process is smooth sailing and that you have all the help you need along the way. Your recommendation means the world to us and we look forward to continuing to exceed your expectations. If you ever need anything, don't hesitate to reach out - we're here to help. Cheers to accurate accounting and stress-free reconciliations!
Feb. 29, 2024
We have loved our experience with A2X. Victoria Port walked us through the onboarding process and was so helpful. She answered all of our questions and make it clear on how we can contact her for any future questions.
Thank you so much for sharing your feedback with us. We are thrilled to hear about your positive experience with A2X and Victoria Port. Our team works hard to provide top-notch service, and we are glad that Victoria was able to assist you through the onboarding process seamlessly. If you ever have any more questions or need assistance in the future, don't hesitate to reach out. We are here to support you every step of the way.
Feb. 29, 2024
I always receive prompt and efficient service from the support at A2X, and couldn't run my business without this software.
We couldn't be happier to know that our software is helping you take care of business. Your success is our success, and we're dedicated to providing top-notch service to ensure that you can focus on what you do best – running your business! Thank you for your continuous support and feedback. And, if you need any assistance in future, we've got your back!
Feb. 27, 2024
Prompt and helpful customer support. Thanks!
Thanks so much for the review! We're thrilled to hear that you're happy with our system and support. If you ever need anything, just give us a shout - we're by your side.
Feb. 22, 2024
Great experience using this app - very easy to create journal entries for revenues and COGS on a multitude of platforms. Customer support is great, they are always helpful.
Thank you for the feedback! We're thrilled to hear that you're finding A2X a breeze to use for your journal entries and that our support team has been there to lend a hand. If you ever need any assistance or have any questions, don't hesitate to reach out - we've got your back. Thanks again!
Feb. 21, 2024
Great system and great support
And - great customer! :) Thank you so much for your review! We couldn't do what we do without your trust and support. We're grateful to have you as part of the A2X community.
Feb. 14, 2024
I've had a great experience with A2X. The integration with Shopify works well and the support team is amazing. I would highly recommend!
Thank you so much for taking the time to share your experience with A2X! We're thrilled to hear that our Shopify integration is working well for you and that our support team has been amazing. High five 🙌 We truly appreciate your recommendation and we're delighted to have you as part of the A2X family. Here's to more seamless accounting and continued success with your ecommerce ventures!
Feb. 8, 2024
A2X saves me SO much time every month. My accountant has remarked how helpful the tool is. E-commerce bookkeeping is surprisingly complex, even for a small, simple business, but A2X makes it so much easier. Highly recommend. Their support team is always fast and helpful too.
Thank you so much for your fantastic review! We're thrilled to hear that A2X is saving you time and impressing your accountant. E-commerce bookkeeping can definitely be a headache, but we're glad to smooth it all out and make it easier for you. Our support team is always here to help too! Keep up the great work with your business, and don't hesitate to reach out if you need anything.
Feb. 7, 2024
Thank you for leaving a review for us here! If you will ever need any assistance with A2X or have any feedback for us, please don't hesitate to reach out. Happy accounting!
Feb. 2, 2024
I have been looking for an app to integrate my Shopify to QBO and have accurate, organized books. A2X does just that. I was nervous about the mapping and initial set-up, because I have used other apps that have caused major problems, but this was mostly straight forward to implement and everything looks good in my reports. Their customer service team helped walk me through setting up the paypal and shop pay gateways. They are fast to respond and helpful. Happy I made the decision to work with A2X.
Thank you for the kind words! We're so thrilled to hear that A2X has been a game-changer for you in integrating your Shopify to QBO and keeping those books neat and tidy. We totally get the stress around mapping and set-up, so we're stoked to know it was smooth sailing for you. Our team at A2X is dedicated to making sure our customers receive the best assistance possible and we are glad to hear you received the support you deserve. We're super happy to have you on board with us at A2X and we can't wait to keep impressing you with our top-notch service and software. If you ever need anything, just give us a shout!