Abandon Aid

Nov. 6, 2012

Very clean and easy to use interface. My questions were promptly answered via live chat. Great service!

Oct. 30, 2012

App has been great so far. Recovered about 1 a week and had for 3 weeks

Oct. 26, 2012

Coolence saves the day!! James answered my support chat in less than 3 seconds, made a fix (cosmetic) and had us on our way to ANOTHER recovered order. Coolence = MONEY .

Oct. 23, 2012

I love that the email is totally customizable, and so simple to set up. I think I might actually be looking forward to an abandoned cart, just to see it in action! ;)

Oct. 23, 2012

Super easy - Past clicking the install button, all you have to do it edit the email you want to go out. We recovered an order in the first 24 hours. What a fun app to add to your store. Did I mention how easy it was ?

Oct. 22, 2012

Great product and FANTASTIC support! My questions were answered instantly on live chat. Thanks James and I look forward to seeing the results!

Oct. 22, 2012

Hands down, one of the best apps on Shopify. It's simple, easy to use, and it isn't bloated with features that I won't use. Great customer support as well. I don't think you can get better than this.

Oct. 22, 2012

Worked great! Many reclaimed orders and my customers love the follow up!

Oct. 22, 2012

It was 1am and I had a question about abandoned orders. I went on Coolence's website and clicked chat. James literally made a database change and product improvement as a result of my feedback--before the end of the chat! Seriously amazing customer service.

Oct. 19, 2012

Really great! Recovered abandoned orders without us even knowing and we are really happy with the service. This app rocks!

Oct. 19, 2012

Only used a few of the free ones, but now its time to upgrade! Thanks Coolence for a cool technology.

Oct. 19, 2012

Does what it says it will do and does it well.

Oct. 18, 2012

This is a great App. Does an amazing job maintaining those abandon customers. Would recommend it to anybody

Oct. 6, 2012

This actually worked! There was a customer who abandoned his order this week, and Coolence sent an email out. AND the customer came back later to check out! I can't believe it!! I recommend.

Oct. 5, 2012

I installed the app and it showed me all the abandoned orders and when a reminder email was sent. However, I realized after testing it out that the emails weren't being sent. After contacting Coolence, and working with them, they fixed the issue ASAP. Their response times are great! Everything works smoothly now and I hope to recover some abandoned sales with their help!

Oct. 4, 2012

Great free app. Does exactly what it promises to do! very responsive support. Have suggested a couple of improvements that we would be very useful for us, and they are already working on them. Overall a very positive experience.

Oct. 1, 2012

super easy to use and customize a great way to increase sales i love it!

Sept. 30, 2012

Simple to use and works well so far!

Sept. 29, 2012

Very nice app ! Don't know yet about the result of recovering abandoned order, but the app itself is very easy to use, customizable, and Coolence staff was very reactive on solving a problem we had. Thanks for your work :)

Sept. 28, 2012

Installed and working well- James was very responsive and helped us with a few 'teething' troubles. Looking forward to seeing how it helps our business grow! So far, very impressed!