AE: Order Editing & Upsell
All reviews
Customers appreciate the ease with which they can modify orders, including address updates and adding products. This flexibility improves customer experience and reduces support tickets.
The work was done quickly and professionally. Def recommend!!
Excellent app to take some work away from our team and give more control to the customer to make some important changes to their orders.
Sarah and her team are great they understood our product and were always available to assist. We always had a lot of questions and she responded very quickly and always had a resolution. I could not ask for a better team to work with, and they exceeded all of my expectations. I highly recommend them to everyone.
The support team is polite, professional, and has excellent communication skills, which helped them quickly understand the problem and resolve it on the first attempt.
This was a great application to work with.
The Account Editor application is very nice and easy to navigate. I would highly recommend it to other Shopify users!
Erick helped us with the whole process setting up the upsell functions! Hopefully they add more functionalities, these are quick and efficient guys! Worth the money :)
Having features like smart cancellations and editing timeframes has reduced manual intervention significantly allowing us to focus on scaling business. This app is a game changer.
Great editor and good customer service.
Bob walked me through the entire process and made it much easier for me to understand everything i needed to have fixed, i strongly recommend this application as the support team was very helpful and kind to me as well as responsive and knowledgable
This app is fantastic and is a great asset to your to your store!
Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.
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