Rating

4.4

feedback

392

Reviews

chart

#5,321

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    5%
  • Less than a year
    50%
  • More than a year
    45%

Reviews Summary

ActiveCampaign has received mixed reviews from users. Some positive aspects highlighted include easy integration with Shopify, helpful CRM features, and effective email marketing capabilities. Users appreciate the ability to track customer activity and segment contacts for targeted campaigns. However, negative feedback includes issues with billing, slow customer support, and bugs in the software. Some users have experienced difficulties with account cancellation, high pricing, and lack of support for urgent issues. Overall, ActiveCampaign seems to offer powerful automation tools but needs improvement in customer service and software functionality.

Highlights

Easy integration with Shopify and effective email marketing capabilities
Helpful CRM features and ability to track customer activity
Issues with billing, slow customer support, and bugs in the software
Difficulties with account cancellation, high pricing, and lack of support for urgent issues
Mixed reviews highlighting the need for improvement in customer service and software functionality

Rating Breakdown

  • 5
    79% (308 ratings)
  • 4
    12% (49 ratings)
  • 3
    3% (11 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (19 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 30, 2025

STAY AWAY FROM ActiveCampaign!!! I was a customer for over 3 years. Let me tell you this is a weak product from a bloated company that does not care about their customers. It is extremely hard to cancel your account and they use all the tricks in the book to take advantage of customers and hide behind fine print policies. This product costs waaaaaaay too much for what they can do. It was ok when there weren't many other options for email but now you are just flushing your $$$ down the drain. I was finally able to cancel and now am just using shopify email which has pretty much all the same features and automation that is FREE. It is ridiculous these guys are still in business. Don't waste your money on ActiveCampaign. It's like climbing on a sinking ship that doesn't have any life rafts.

Using app

--

Total reviews

6

Average rating

4.3

1 / 5 Share

Oct. 24, 2024

Zwei Wochen nach der Migration, hat Active Campaign der Preis verdoppelt. Es verspricht viel, lässt aber sehr zu wünschen übrig. Der Support ist oftmals nicht informiert, dauert oftmals bis zu einer Woche, bis sie antworten. Und dann haben sie oft auch keine Lösung parat. Die Software hat etliche Bugs und Fehler. Die Ladezeiten der Seiten ist extrem lang. Wir haben dann auf den Enterprise Plan gewechselt (Preis: +350 USD / Monat) und auf unseren "Dedicated Support Manager" gehofft. Allerdings weiß niemand etwas von dieser Position. Statt dessen chatten wir weiterhin mit Bots und First Level Support Mitarbeitern. Am liebsten würde ich Active Campaign sofort kündigen und zur Konkurrenz wechseln. Allerdings haben wir erst im September den langwierigen Onboarding-Prozess abgeschlossen und haben jetzt keine Ressourcen frei, um die Migration zu machen. Active Campaign: Eine große Enttäuschung und ein großer Fehler für uns.

Using app

5 months

Total reviews

6

Average rating

4.2

1 / 5 Share

Aug. 14, 2024

I am the administrator of the account, and I was given permission by the company owner to work in the company's active campaign account. I need support, so I contacted the CS team, and they always ask me stupid questions when transferring my cases to tickets. Why do you guys ask for my billing information when I'm accessing the account? How can I log in to the account and contact you if I don't have the permission of my boss? This is really time-consuming. Last time, they said that I am not the admin or owner, so they cannot support. This time, they said that because I am not the owner. So only owners can ask for your support? My boss is really busy and does not have time to search for silly information all the time.

Using app

About 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Hello! Thank you for sharing your experience with our Support team. Feedback like yours allows us to look at our process and fix any issues or gaps in how we support customers, so I appreciate the time you took to share this feedback. I looked into your case and after investigating a bit, our support rep needed clarification about when to ask for billing information or not. You should not have had this blocker when getting support from our team, I sincerely apologize for this. I shared your experience with our Support team leadership and they addressed the greater team with clarification on how and when certain criteria are needed to help users. If there is anything else about your experience you would like to discuss, I am happy to chat.

1 / 5 Share

April 26, 2024

We have a lot of problems with this basic and non configurable integration.

Using app

About 1 year

Total reviews

3

Average rating

1.0

Developer Reply

Hi, We'd be grateful to learn more about your experience directly and see how we can help you with this integration. We have not been able to locate your contact info based on the information provided here, but we would be grateful if you could reach out to feedback@activecampaign.com with this direct concern so we can work to help resolve. Thank you! -The team at ActiveCampaign

4 / 5 Share

April 21, 2024

The integration was easy to set up and we've been pleased with how it's integrated into our existing workflows before we added a branch to our business by way of using Shopify. I know we've only just scratched the top of the iceberg on this integration, there hasn't been the time to go through the various support articles to see how we can maximise the effectiveness of this integration. (Please note I have been offered a gift voucher for writing a review but was in no way encouraged to change my opinion of the integration and application - it just motivated me to actually do it!)

Using app

5 months

Total reviews

1

Average rating

4.0

All reviews

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