ActiveCampaign Email Marketing
Integrate ActiveCampaign Marketing Automation with Shopify
Rating
4.4
feedback
391
chart
#4,732
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
5%
-
Less than a year
50%
-
More than a year
46%
Reviews Summary
The reviews for the ActiveCampaign Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy integration, helpful CRM features, effective email marketing, and seamless data tracking. Users appreciate the ability to customize campaigns, track customer activity, and set up automations. However, negative reviews mention issues with billing, slow customer support, bugs, and lack of configurability. Some users experienced difficulties with permissions, billing errors, and long response times from support. Overall, the app seems to offer powerful marketing automation tools but may have room for improvement in terms of customer service and technical issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 24, 2024
Zwei Wochen nach der Migration, hat Active Campaign der Preis verdoppelt. Es verspricht viel, lässt aber sehr zu wünschen übrig. Der Support ist oftmals nicht informiert, dauert oftmals bis zu einer Woche, bis sie antworten. Und dann haben sie oft auch keine Lösung parat. Die Software hat etliche Bugs und Fehler. Die Ladezeiten der Seiten ist extrem lang. Wir haben dann auf den Enterprise Plan gewechselt (Preis: +350 USD / Monat) und auf unseren "Dedicated Support Manager" gehofft. Allerdings weiß niemand etwas von dieser Position. Statt dessen chatten wir weiterhin mit Bots und First Level Support Mitarbeitern. Am liebsten würde ich Active Campaign sofort kündigen und zur Konkurrenz wechseln. Allerdings haben wir erst im September den langwierigen Onboarding-Prozess abgeschlossen und haben jetzt keine Ressourcen frei, um die Migration zu machen. Active Campaign: Eine große Enttäuschung und ein großer Fehler für uns.
Aug. 14, 2024
I am the administrator of the account, and I was given permission by the company owner to work in the company's active campaign account. I need support, so I contacted the CS team, and they always ask me stupid questions when transferring my cases to tickets. Why do you guys ask for my billing information when I'm accessing the account? How can I log in to the account and contact you if I don't have the permission of my boss? This is really time-consuming. Last time, they said that I am not the admin or owner, so they cannot support. This time, they said that because I am not the owner. So only owners can ask for your support? My boss is really busy and does not have time to search for silly information all the time.
Hello! Thank you for sharing your experience with our Support team. Feedback like yours allows us to look at our process and fix any issues or gaps in how we support customers, so I appreciate the time you took to share this feedback. I looked into your case and after investigating a bit, our support rep needed clarification about when to ask for billing information or not. You should not have had this blocker when getting support from our team, I sincerely apologize for this. I shared your experience with our Support team leadership and they addressed the greater team with clarification on how and when certain criteria are needed to help users. If there is anything else about your experience you would like to discuss, I am happy to chat.
April 26, 2024
We have a lot of problems with this basic and non configurable integration.
Hi, We'd be grateful to learn more about your experience directly and see how we can help you with this integration. We have not been able to locate your contact info based on the information provided here, but we would be grateful if you could reach out to [email protected] with this direct concern so we can work to help resolve. Thank you! -The team at ActiveCampaign
April 21, 2024
The integration was easy to set up and we've been pleased with how it's integrated into our existing workflows before we added a branch to our business by way of using Shopify. I know we've only just scratched the top of the iceberg on this integration, there hasn't been the time to go through the various support articles to see how we can maximise the effectiveness of this integration. (Please note I have been offered a gift voucher for writing a review but was in no way encouraged to change my opinion of the integration and application - it just motivated me to actually do it!)
Using app
5 months
Total reviews
1
Average rating
4.0
Feb. 21, 2024
We have been waiting 4 months for our SMS Registration... 6 customer service later we are left with no choice but to switch our provider back to Klavio. If your company name is a DBA, then this tool is not for you. You will be required to advertise your business as your parent company.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more