Logify
Track your shop's activities and admin logs
Rating
2.5
feedback
6
chart
#1,316
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
33%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with some users praising the support team for their help in resolving issues and finding the app useful, while others criticize the app for its lack of responsiveness, outdated database, and limited functionality. Positive aspects include helpful support from team members like Hari and the app's usefulness in checking product updates and system performance. On the other hand, negative feedback highlights issues with code functionality, lack of responsiveness from the support team, and limitations in tracking staff activity and theme changes. Some users express frustration with the app's inability to provide detailed information on code changes and the overall lack of customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 19, 2025
Its terrible, you must work on your codes and make sure the filters are working properly. The same day result of any change is not possible. The Alerts are working, but you cant find the changes, who made it ... Also your database is very old, its must be responsive and answer quickly. It keeps changing the results, while the filter is changed 2 min ago. Support team is not responsive as well.
We’re really sorry for the trouble you faced. Recently, we rolled out a bunch of new features, and our traffic skyrocketed unexpectedly. This led to our queue system getting overloaded with over 10 million messages in no time, and new ones kept piling up. Because of that, it took longer than usual for logs to show up on the Logify dashboard. We didn’t anticipate such a massive surge in traffic so quickly, and we truly regret any inconvenience this caused you. Our engineers have been working tirelessly for the past week to bring things back to normal, and we’re happy to say that everything is now stable. Most of the issues you mentioned were directly related to this, so we’d really appreciate it if you could give it another try and let us know how it works for you now. Regarding support, our usual business hours are 9:45 AM to 9:00 PM GMT+5:30. Due to timezone differences, we might have missed your chat, but we make sure to reply to every email. You can always reach us at [email protected]. One of our unique selling points is that we value customer feedback and aim to implement feature requests more quickly than any other company. We encourage you to use our product and share any new features you would like to see that would benefit your specific use case. We understand that every use case is different. Thanks again for your patience—we truly appreciate it!
Dec. 18, 2023
The support team contacted me and help me resolve some of the issues I was having with the app and now it's working great! Thank you again for your help, Hari!
Oct. 26, 2023
The app has some nice features, but could use some polishing. Additionally, I have several stores and the Staff Logs only work on about 50% of the stores. I have reached out to this app vendor multiple times and I haven't heard anything back. Dear Vendor, if you are reading this, please respond to your messages.
Thank you for taking the time to provide your valuable feedback. We truly appreciate your patience, and we apologize for any delay in our response, which was caused by the festive season. We just now replied you on your email, please check your inbox.
April 12, 2023
Not useful. Does not log all staff members activity. Also is useless for theme changes. We work with several developers across more than 20 Shopify sites and we were hoping we would be able to see specific changes, with code comparisons to see specifically what was changed and by whom, but all you see is that a theme was changed on such and such a date, nothing more. It doesn't tell you who changed it, nor what code was changed. Useless app for developers.
We appreciate your valuable feedback. The "staff logs" category designed to monitor staff activities, including those of the developers. At times, the functionality of staff logs might be affected when specific websites or URLs are restricted by corporate firewalls. Our application is not primarily intended for tracking developer activities though. We are dedicated to continuous enhancement of the application. Please feel free to explore the latest version of the app and let us know if it meets your requirement.
July 26, 2021
I've been using this app for 1.5 years now and we use it for checking how our system works with Shopify and if we are inserting the products correctly or updating wrongly. In my opinion is very usefull. Thank you
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