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Rating
2.2
feedback
4
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#5,925
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May 20, 2025
Code didn't work when we launched a product. Tried reaching out to customer service via their chat box, email, and their number. No response- worst case scenario & customer service we've ever experienced with a Shopify App.
We’re truly sorry to hear about your experience and the frustration you felt when launching your product. At Addify, we always strive to provide the best support, and I apologize that we didn’t meet your expectations this time. Upon reviewing your case, we noticed you reached out to us, and while we replied to your query within one hour, we didn’t receive a response from you. Since then, we’ve made multiple attempts to follow up via chat and email, but unfortunately, we haven’t heard back. Our support team is known for quick responses, as reflected in many other positive reviews, and we feel this review may have been left in haste, frustration or benefit another app. This doesn’t align with our support ethics, as we’re committed to resolving every concern promptly. We will still love the opportunity to assist you—please elaborate your concern, and we’ll ensure it’s resolved immediately. Also, we kindly request you to reconsider removing this review, please find the attached evidence of responding within an hour. LINKS: https://ibb.co/sd01c8bJ https://ibb.co/Vp2FTZTx You can reach out to us at, Mail = [email protected] WhatsApp = +92 317 3171995 We’re here to make this right for you!
May 11, 2025
Does not work at all.
Hello, We appreciate our customers who take the time to provide reviews, as your feedback is valuable in helping us improve our apps. However, we are disappointed with your current review. It appears that you have used the app for only about 30 minutes and have left a brief review that lacks constructive feedback. Our support team has reached out to you multiple times via email and phone calls but has not received a response. We kindly ask you to reconsider your review, as we believe it may not accurately reflect your experience. If you are experiencing any issues, please let us know. We would be more than happy to assist you. We look forward to a kind response from you. Thank you,
June 13, 2024
There's another app that's free that does a better job than this. Their prices listed on this page is lower than what it actually costs once you install the app.
Hi, Thank you for your feedback. We encourage reviewing the pricing details listed on this page, as they reflect our current pricing tiers accurately. If there’s any confusion or specific features you’re looking for, please reach out to our support team—we’re here to assist! We value your input and would love to learn more about your needs to ensure you’re getting the most from our app. Email [email protected] WhatsApp +92 317 3171995