Adeagle: Ads → Traffic → Sales

Hi Jakob, Thank you for your review and for openly sharing your experience - we truly appreciate the feedback. We've been in direct contact with you over email and have been actively investigating the issue you reported. It turns out that one of our ad network partners had some temporary technical problems, which caused inconsistencies in how traffic was tracked. On top of that, part of the issue was also due to the ad network running internal checks on the campaign. This included automatic systems clicking the banners to inspect how your product pages load and look - a standard procedure used to ensure quality and functionality. These checks were unfortunately counted as clicks on our side, but didn't show up in Shopify Analytics since Shopify filters out this kind of non-customer traffic. That's completely understandable on their part, and we should've filtered those clicks out as well. That was a mistake on our side, and we're already making improvements to avoid reporting this kind of traffic in the future. As for the general difference between our numbers and Shopify's: a single person can click several products in your ad, which may show as multiple clicks in Adeagle, but still appear as one visit in Shopify, as this is the same session of a particular user. This is expected behavior, though we're always happy to explain the differences and improve how we display data. We also want to clarify that we never said "don't trust the numbers in Shopify." Our goal was simply to explain the tracking differences and offer help understanding them. We completely understand your frustration and have already offered a full refund. Thanks again for working with us on this, and if you decide to give Adeagle another try in the future, we'd be more than happy to have you back. Bart Founder @ Adeagle

Hi, thank you for your review. We saw your emails and tried to respond to each one, but unfortunately, our replies to your email address ([email protected]) have all bounced. We also attempted to use the contact form on your store and sent replies from different email addresses, but with no success. Please reach out to our support team at [email protected] from a different email address, and we’ll be happy to answer all your inquiries.

Thank you for reaching out! I appreciate your feedback, and I apologize for any inconvenience you’ve experienced. I checked your account and you are on Professional Plan, so no ads will be displayed on your store. We’ve replied to your email, so please check your inbox. Please note that we aim to reply within 24 hours. Feel free to reach out if you have any further questions or need assistance. We’re here to help!