bookscardsnbikes review for AdRoll Marketing & Advertising
Jan. 4, 2023
Installed just to give it a 1 star. Company charged 145.44$ to my card wrongfully. Only asked for 30 day trial. Did not deliver any customers or sales. When asked for a refund - did not get one. avoid this company. Asked the company to delete all display ads before 30 days - and refused - in order to steal more of my hard earned monies. Total scam. The lookalike campaign they responded about and all campaigns were asked to be deleted when I found out they were charging our company wrongfully. Honestly think they've kept us on in order to charge us illegally even more. The Process as to what was asked: "We were wrongfully charged because we were guaranteed a 30-day free trial. We were asked to set a budget. We set up a campaign and set it at 5$ [which should be free] in case this we would be duped. Once we had followed the process and set the budget and set up a campaign it had charged us when 30 day free trial was promised. Your companies campaigns wrongfully misled us. Including both the 78 dollar charge and 145 dollar charge. Sure enough, we were duped out 200+ dollars by this criminal organization. We wanted to test the experience and THEN pay. Not be tricked and cheated into paying with false advertising."
Hi there, This is Rohini from AdRoll's Customer Support Team. We're sorry to hear you had an unpleasant experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. I understand that you have opted in for the 'Marketing & Ads Plus' subscription plan which gives a 30-day free trial and are discontented about the weekly charges. I reviewed the charges that you are referring to and found that they are related to a display ad campaign where the billing happens for the number of impressions served on a weekly basis based on the assigned daily budget. Kindly know that the subscription plan does not include the display ad campaign spend. We have mentioned it in our pricing article here: https://www.screencast.com/t/KakPJoDwpfNN Furthermore, there is a Lookalike campaign that has been launched through which we could find new users to the website only. However, I see our supervisors are looking deeper into your concern, I'll make sure you'll get an update as soon as possible. I hope this helps. Have a wonderful day! Cheers,
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