AdRoll Marketing & Advertising
All reviews
Horrible, they ruin your website with all the pop-ups- the ruin the store do not use at all.
Hi there, I’m Rohini from the AdRoll Customer Support team. Firstly, I'd like to thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, as causing disruption to a website is never our intention. I want to assure you that integrating our app does not automatically add pop-ups to a website. That said, we understand that something didn’t work as expected in your case, and we truly want to help resolve it. At the moment, we’re unsure which specific pop-up may have caused the issue, and identifying it would allow us to assist you more quickly or address any setup-related concerns. I’d love to follow up with you personally, so I’ve sent you an email. When you have a moment, please feel free to take a look. I’d really appreciate the chance to regain your trust and show you the level of service we strive to provide. Your satisfaction is our top priority, and we are committed to resolving any issues. Thanks, Rohini
AdRoll has completely transformed how we reach and convert our customers. The platform makes it incredibly easy to run brand awareness and retargeting campaigns across multiple channels, display, native, mobile, video, and even CTV all from one place. The reporting and analytics tools are top-notch too, they make it simple to track performance, measure ROAS, and understand cross-channel impact. It’s clear that AdRoll’s decade of data and programmatic expertise really pays off.
Neil was a pleasure to work with, would highly recommend AdRoll for mid-large sized brands looking for ways to scale outside of Meta/Google.
Easy-to-use, very effective setup of marketing-funnel stages and audience segmentation. Reporting is pretty decent. Integration with shopify is seamless. We found it was easy to create new creatives using their templates, especially for dynamic product ads. Much easier to manage out-of-the-box than google shopping ads, and it feels like you have more granular control here than other platforms that force you to use more AI-guided algorithms.
We are very pleased with the performance and results we’ve seen from AdRoll. Their platform has been instrumental in helping us reach new customers while re-engaging with existing ones. Since working with AdRoll, we’ve seen consistent improvements in both traffic and conversions, and their support team has always been responsive and helpful whenever we’ve had questions.
Super easy to implement and adds a powerful retargeting layer to our marketing. The dashboard gives clear insights, and support is responsive and helpful. Highly recommend for any Shopify store wanting better ad performance.
I think it's the best platform for what it does
Still navigating the system so there are some things I’m still learning.
The role it plays in our marketing landscape from a display perspective is really beneficial. However, I have run into issues with scheduling and ads not being on/off when they should.
Super easy to implement and add a new layer of retargeting outside of other channels. Love the support the team provides. Unlike Google Ad's support team, they actually give you solid advice on methods to improve your retargeting. Highly recommend this as a staple for any ecommerce site.
An excellent option for those who love analytics. It automatically collects and organizes key data, presenting it in an intuitive, easy-to-read dashboard. Insights are clear, actionable, and delivered without the usual complexity, making it perfect for both beginners and experienced marketers. Its automation saves hours of manual work and turns raw data into meaningful trends with just a glance.
Great App! Very good experience setting up and getting creatives in. Can't recommend more.
We've been using AdRoll to help drive customer retention and scale our remarketing efforts across web and social platforms. The setup was straightforward, and the integration with Shopify makes syncing audiences and tracking performance seamless. The dashboard provides clear insights into campaign performance, ROAS, and customer journey metrics. We've especially appreciated the ability to run both retargeting and prospecting campaigns from one platform. Their support team has also been responsive and helpful in optimizing our campaigns and providing best practices. If you're a growing eCommerce brand looking for an easy-to-use remarketing solution with solid customer support, AdRoll is definitely worth considering. Lawrence K
SCAM the app seems fine but as soon as you put payment method they charge without permission things that nothing fits with ad marketing like hotels etc.. I had to block my card, don't download! Reply to Rohini: I was well aware of the charge for the campaign and I created it voluntarily, in fact I immediately called my bank to inform them of the transparency of the operation and request the unblocking of the card. But they told me that in addition to that charge that I was aware of, there had been an attempt to pay for a hotel in Milan! The card had been cloned so I had to block it permanently and waste time to resolve the situation. I believe in your good faith but I believe there is a large flaw in your systems with which malicious people collect information on cards and payment systems, please commit to resolving it.
Hi there, I’m Rohini from the AdRoll Customer Support team. First and foremost, I want to express my gratitude for sharing your experience with us. I’m truly sorry to hear that it wasn’t a positive one, and I sincerely regret any inconvenience it may have caused you. I’ve taken a look at your account and can assure you that there have been no attempts made to collect any amount. I also noticed that there’s a campaign currently in draft status. When a campaign is launched, a "Temporary Hold" is placed to verify the payment method's validity as part of our standard approval process. Please note that this Temporary Hold is not an actual charge, and the amount is reversed immediately from our end. Additionally, this information is available in the Campaign Budget Settings, clarifying that it’s not a charge. We strive to maintain transparency regarding our platform. Also, I can confirm that there were no attempts for the temporary hold as well. You may refer to this help article for more details - https://help.adroll.com/hc/en-us/articles/360049332892-Temporary-Hold-in-AdRoll We set a high standard for ourselves, and I would love to follow up with you personally to address all your concerns and help you understand our platform better. I have sent you an email, so please feel free to reply at your convenience, and I will be happy to assist you further. I am eager to regain your trust and showcase the excellence of our service. Your satisfaction is our top priority, and we are committed to resolving any issues. Thanks, Rohini Updated Response: Hi there, I appreciate for taking the time and explaining the situation. Please be informed that our system is encrypted, SEC compliant, and doesn't store any credit card information. It uses a secure key, and all payment data is securely handled by our trusted payment gateways, which are reputable and fully compliant with industry security standards. So, there is virtually no possibility that a customer's credit card information could be compromised through the AdRoll dashboard. We believe it may be a coincidence that the credit card issue occurred around the same time as the use of AdRoll. Additionally, we’ve double-checked the account and found no signs of unusual or suspicious activity. It appears to be a misunderstanding, but I can confirm that there is no security concern from our end. Please be assured, protecting our customers’ data is our highest priority, and we remain committed to maintaining the highest security standards at all times. Your trust means a lot to us, and we’re happy to provide any additional information you may need. You can revert to the email that I have sent anytime. Thanks, Rohini
DO NOT USE!!! UPDATE: they have confirmed the issue is present, their responsibility and they have overcharged by more than $4000, its been almost a week and they are still refusing to process the refund. Paypal has reached out to them with a refund request which they are ignoring. The excuse they're using is that they need to go through and investigate the cause. As if it's our companies responsibility to be out of pocket while they investigate their issue without processing the refund. I cannot stress this enough, DO NOT USE THIS BUSINESS!! We used AdRoll to gauge what type of traffic comes through. We opened a contextual ad campaign with a budget of $4.00 per day, over the course of two days. The AdRoll spent $4276.00 I reached out to the company to point out the error and they confirmed it was an issue. A few days later they still charged it. I reached out again and raised a dispute through Paypal business but they refuse to process the refund. Paypal have sent the refund request and they are using excuses like our engineers need to look into the issue etc. It seems they have done this before to others and will use any means necessary to scam you.
Hi Kaspar, thank you for sharing your feedback. I want to start by sincerely apologizing for the experience you’ve had. I’ve reviewed the latest status, and I can confirm that our Finance team processed refund on May 16th. If you haven't seen the funds yet, we recommend reaching out to your bank provider for more information on the transaction status. We understand that this situation has caused inconvenience, and we're fully committed to making it right. To help ensure smooth communication, I’ve also sent you an email directly. I’d be happy to hear from you and assist further whenever you're ready. Sincerely, Tatiana
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