AdRoll Advertising
AdRoll has received a mix of positive and negative reviews from Shopify merchants. Positive aspects highlighted include the ease of setup and integration with Shopify, the effectiveness of retargeting campaigns, the availability of dynamic ads, and the comprehensive reporting dashboard. Users appreciate the platform for its ability to reach and convert customers, run campaigns across multiple channels, and provide valuable insights for optimizing performance. Additionally, the customer support team is praised for being responsive and helpful. On the other hand, negative feedback revolves around issues such as intrusive pop-ups, unexpected charges, spam emails, and confusion with billing and campaign setup.
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AdRoll has been a useful addition to our Shopify marketing setup, especially for retargeting visitors who didn’t purchase on their first visit. The Shopify integration was straightforward, and I like being able to create audience segments and run dynamic product ads without managing everything manually.
AdRoll has been a really useful addition to our Shopify marketing stack, especially for retargeting visitors who don’t convert on their first visit. The Shopify integration makes setup straightforward, and I like that audiences based on product views, carts, and purchases are readily available for campaign targeting. The dynamic ads are also helpful for bringing shoppers back with products they’ve already shown interest in. The reporting dashboard gives us a clear view of ad performance and conversions, making it easier to optimize campaigns and understand where our budget is going. Overall, it’s a solid option for Shopify stores looking to strengthen their retargeting and improve their overall advertising performance.
Horrible, they ruin your website with all the pop-ups- the ruin the store do not use at all.
Hi there, I’m Rohini from the AdRoll Customer Support team. Firstly, I'd like to thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, as causing disruption to a website is never our intention. I want to assure you that integrating our app does not automatically add pop-ups to a website. That said, we understand that something didn’t work as expected in your case, and we truly want to help resolve it. At the moment, we’re unsure which specific pop-up may have caused the issue, and identifying it would allow us to assist you more quickly or address any setup-related concerns. I’d love to follow up with you personally, so I’ve sent you an email. When you have a moment, please feel free to take a look. I’d really appreciate the chance to regain your trust and show you the level of service we strive to provide. Your satisfaction is our top priority, and we are committed to resolving any issues. Thanks, Rohini
AdRoll has completely transformed how we reach and convert our customers. The platform makes it incredibly easy to run brand awareness and retargeting campaigns across multiple channels, display, native, mobile, video, and even CTV all from one place. The reporting and analytics tools are top-notch too, they make it simple to track performance, measure ROAS, and understand cross-channel impact. It’s clear that AdRoll’s decade of data and programmatic expertise really pays off.
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