AdRoll Marketing & Advertising
AdRoll has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the platform's ease of use, effectiveness in setting up marketing-funnel stages and audience segmentation, seamless integration with Shopify, and clear insights provided by the dashboard. Users also praise the support team for being responsive and helpful. Additionally, AdRoll is commended for its ability to boost sales through retargeting efforts and improve ad performance. However, there are negative reviews highlighting issues such as excessive pop-ups that ruin the website, unauthorized charges leading to card blocking, overcharging without refunds, spam emails, and confusion with billing and campaign setup. Some users also faced challenges with campaign visuals, logo consistency, campaign previews, and cookie banner issues, impacting brand image and legal compliance. Despite these drawbacks, AdRoll remains a popular choice for many ecommerce merchants.
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Horrible, they ruin your website with all the pop-ups- the ruin the store do not use at all.
Hi there, I’m Rohini from the AdRoll Customer Support team. Firstly, I'd like to thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, as causing disruption to a website is never our intention. I want to assure you that integrating our app does not automatically add pop-ups to a website. That said, we understand that something didn’t work as expected in your case, and we truly want to help resolve it. At the moment, we’re unsure which specific pop-up may have caused the issue, and identifying it would allow us to assist you more quickly or address any setup-related concerns. I’d love to follow up with you personally, so I’ve sent you an email. When you have a moment, please feel free to take a look. I’d really appreciate the chance to regain your trust and show you the level of service we strive to provide. Your satisfaction is our top priority, and we are committed to resolving any issues. Thanks, Rohini
AdRoll has completely transformed how we reach and convert our customers. The platform makes it incredibly easy to run brand awareness and retargeting campaigns across multiple channels, display, native, mobile, video, and even CTV all from one place. The reporting and analytics tools are top-notch too, they make it simple to track performance, measure ROAS, and understand cross-channel impact. It’s clear that AdRoll’s decade of data and programmatic expertise really pays off.
Neil was a pleasure to work with, would highly recommend AdRoll for mid-large sized brands looking for ways to scale outside of Meta/Google.
Easy-to-use, very effective setup of marketing-funnel stages and audience segmentation. Reporting is pretty decent. Integration with shopify is seamless. We found it was easy to create new creatives using their templates, especially for dynamic product ads. Much easier to manage out-of-the-box than google shopping ads, and it feels like you have more granular control here than other platforms that force you to use more AI-guided algorithms.
We are very pleased with the performance and results we’ve seen from AdRoll. Their platform has been instrumental in helping us reach new customers while re-engaging with existing ones. Since working with AdRoll, we’ve seen consistent improvements in both traffic and conversions, and their support team has always been responsive and helpful whenever we’ve had questions.
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