All reviews

Rating Breakdown

  • 5
    75% (249 ratings)
  • 4
    7% (22 ratings)
  • 3
    2% (8 ratings)
  • 2
    2% (6 ratings)
  • 1
    14% (45 ratings)

Reviews with Text

  • 98% (325)
Review RSS Feed Review RSS Feed

4 / 5 Share

Oct. 2, 2025

We are very pleased with the performance and results we’ve seen from AdRoll. Their platform has been instrumental in helping us reach new customers while re-engaging with existing ones. Since working with AdRoll, we’ve seen consistent improvements in both traffic and conversions, and their support team has always been responsive and helpful whenever we’ve had questions.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 24, 2025

The role it plays in our marketing landscape from a display perspective is really beneficial. However, I have run into issues with scheduling and ads not being on/off when they should.

Using app

8 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 11, 2024

We've been using AdRoll for a few months now, and overall, it's been a great experience. The platform is user-friendly, and the retargeting tools are particularly effective in driving conversions. Their ability to integrate with multiple platforms and provide detailed analytics has made it easier for us to measure campaign performance and adjust strategies in real time. The customer support team is responsive and knowledgeable, which has been invaluable as we navigated some of the more advanced features. The pricing is competitive, and the return on investment has been solid for our business. The only reason I’m giving 4 stars instead of 5 is that the conversion results are all over the place. One week it will be $12,000+, the next $3,000 with no rhyme or reason. Additionally, some of the customization options for ads could be more robust. Overall, AdRoll is an excellent tool for businesses looking to enhance their digital marketing efforts. With a few minor improvements, it would easily be a 5-star service!

Using app

12 months

Total reviews

7

Average rating

4.9

4 / 5 Share

Nov. 27, 2024

Using app

8 months

Total reviews

1

Average rating

4.0

4 / 5 Share

March 21, 2024

Application pratique pour regrouper l'ensemble de mes campagnes. Je n'ai pas encore testé les campagnes Addroll, mais je vais avoir un accompagnement spécifique pour le faire. J'espère qu'il y aura de bons résultats.

Using app

16 days

Total reviews

9

Average rating

4.3

4 / 5 Share

Aug. 29, 2023

AdRoll has been a great addition to our advertising arsenal. The support is very helpful and setup is pretty straightforward. We've been running a few campaigns over the course of 6 months or so and have been pleasantly surprised at our results. The integration with Shopify really helps propel their services to the next level. The ability to easily leverage our data from Shopify makes AdRoll stand above the competition. Give them a shot, you'll be happy!

Using app

5 months

Total reviews

5

Average rating

4.6

4 / 5 Share

Nov. 1, 2022

Still in the middle of our free 30-day trial, but so far I've had a great experience getting established with AdRoll and the customer support I got from Rohini was exceptional! They were very helpful and patient with me and answered all of my questions. Looking forward to utilizing their services!

Using app

6 days

Total reviews

2

Average rating

4.5

4 / 5 Share

Aug. 19, 2022

I used the app to help with building up traffic and get sales. The traffic slowly imroved but I'm not able to have the time and actually site with the program. I did have an issue with logging in through the shopify app and found you have to do it directly. If you have the time and energy to put towards it I'm sure this will help the store a lot.

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 3, 2022

I like the app, it has good customer support and features once you get to understand it. It did take a while to figure out some of the other basics and policies.

Using app

7 months

Total reviews

8

Average rating

4.9

4 / 5 Share

Feb. 24, 2022

Integration is easy to set up and customer service is 24/7 available. Rishiraj was really helpful and guided me through all the steps.

Using app

About 1 month

Total reviews

5

Average rating

4.4

4 / 5 Share

Oct. 27, 2021

While not the easiest app to understand the customer service is unlike anything else. They go above and beyond and take the time to walk you through each step. They make sure you feel comfortable navigating their app and offer screenshots and other tools to help as you need.

Using app

7 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 11, 2021

A very simple interface as compared to the complex Fb ad manager. I have started with 1 campaign so can't comment on performance as of now. I will edit my review after few weeks. Special thanks to Rishiraj who was the support executive on chat as he was patient enough to hear and solve all my queries.

Using app

1 day

Total reviews

8

Average rating

4.9

4 / 5 Share

Sept. 14, 2021

Easy to connect , fast integration, great online chat to assist with any issues that might arise. Highly recommended

Using app

About 1 month

Total reviews

2

Average rating

4.5

4 / 5 Share

June 1, 2021

Super helpful staff, Ankit was an absolute star and had an abundance of suggestions on how to maximise our spend!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

4 / 5 Share

Sept. 14, 2020

We often see an ROI of 10+ x's. Amber is an outstanding rep. Seamless integration with Shopify. Sometimes have issues getting ads approved as we are a men's swim / underwear brand however pleased with the service overall.

Using app

7 months

Total reviews

5

Average rating

4.4

4 / 5 Share

Aug. 5, 2020

AdRoll has been very helpful in running our Remarketing campaign for our Shopify Store. ROI has been positive and continues to get better as we refine our strategies with their recommendations. We will continue to use AdRoll

Using app

Over 1 year

Total reviews

4

Average rating

4.8

Developer Reply

Hello there, This is Ewa from AdRoll's Marketing Team. Thank you for taking the time to let us know how we’re doing! It's great to see such feedback from our advertisers. Please do reach out to our Customer Support at help.adroll.com for more recommendations, the team will be happy to assist you further! Cheers, Ewa

4 / 5 Share

Sept. 18, 2019

Giving 4 stars because it does a good job and the support can be there.. but I find the ROI not as great as other ways and it would be nice to have some sort of AI to help improve the ROI. Doing that would actually mean a higher budget for us to spend anyway! we use it for our personalised jewellery www.annalise.co.uk

Using app

Almost 2 years

Total reviews

46

Average rating

4.6

4 / 5 Share

March 8, 2019

Thank you, your platform was very easy to use. We found it to be a bit dated but did the job! www.inheritco.com

Using app

Over 1 year

Total reviews

10

Average rating

4.9

4 / 5 Share

Dec. 5, 2017

Works good, not the best customer support for low budgets but still does the trick. Hoping to win that gift-card from writing a review! Can someone from adroll confirm that i'm entered to prove that this contest is real ;D

Using app

7 months

Total reviews

2

Average rating

4.0

4 / 5 Share

Sept. 15, 2017

It definitely drives more sales than FB retargetting for me currently. However i wish it is more flexible for someone who has no time to dig deep into the details. www.phbeautiful.com

Using app

10 months

Total reviews

2

Average rating

2.5