All reviews

Rating Breakdown

  • 5
    71% (355 ratings)
  • 4
    6% (31 ratings)
  • 3
    2% (11 ratings)
  • 2
    2% (10 ratings)
  • 1
    18% (91 ratings)
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4 / 5 Share

Aug. 6, 2024

Very helpful customer service, I didn't understand what I was doing but got all the help I needed

Using app

2 months

Total reviews

1

Average rating

4.0

4 / 5 Share

March 21, 2024

Application pratique pour regrouper l'ensemble de mes campagnes. Je n'ai pas encore testé les campagnes Addroll, mais je vais avoir un accompagnement spécifique pour le faire. J'espère qu'il y aura de bons résultats.

Using app

16 days

Total reviews

7

Average rating

4.6

4 / 5 Share

Aug. 29, 2023

AdRoll has been a great addition to our advertising arsenal. The support is very helpful and setup is pretty straightforward. We've been running a few campaigns over the course of 6 months or so and have been pleasantly surprised at our results. The integration with Shopify really helps propel their services to the next level. The ability to easily leverage our data from Shopify makes AdRoll stand above the competition. Give them a shot, you'll be happy!

Using app

Over 1 year

Total reviews

5

Average rating

4.6

4 / 5 Share

Nov. 22, 2022

I have had Adroll for around 6 months and not got around to fully utilizing it and taking advantage of all its functions. Rohini was super helpful and it really help me understand just how powerful of a tool this can be when used properly. We had great success with adroll when we started using it but we were just scratching the surface. Now thanks to their help and advice I feel we are ready to seriously step it up a notch. Looking forward to seeing where this takes us.

Using app

About 3 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Nov. 1, 2022

Still in the middle of our free 30-day trial, but so far I've had a great experience getting established with AdRoll and the customer support I got from Rohini was exceptional! They were very helpful and patient with me and answered all of my questions. Looking forward to utilizing their services!

Using app

6 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 23, 2022

App doesn't support Canadian currency. I can't change my FB account currency so can't use your app. Looked good though.

Using app

About 1 hour

Total reviews

7

Average rating

3.3

4 / 5 Share

Aug. 19, 2022

I used the app to help with building up traffic and get sales. The traffic slowly imroved but I'm not able to have the time and actually site with the program. I did have an issue with logging in through the shopify app and found you have to do it directly. If you have the time and energy to put towards it I'm sure this will help the store a lot.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 3, 2022

I like the app, it has good customer support and features once you get to understand it. It did take a while to figure out some of the other basics and policies.

Using app

10 months

Total reviews

7

Average rating

4.9

4 / 5 Share

July 19, 2022

had an issue with subscription, but the support chat helped me fix it quickly.......................

Using app

12 months

Total reviews

1

Average rating

4.0

4 / 5 Share

March 2, 2022

I used this app a couple of weeks and am really happy with the costumer support. They reply fast and answered all of my questions. Great service!

Using app

30 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 24, 2022

Integration is easy to set up and customer service is 24/7 available. Rishiraj was really helpful and guided me through all the steps.

Using app

About 1 month

Total reviews

5

Average rating

4.4

4 / 5 Share

Feb. 20, 2022

Great customer service, they could easily solve my problem online in a few minutes. Their chat system is great and quick response.

Using app

8 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 27, 2021

While not the easiest app to understand the customer service is unlike anything else. They go above and beyond and take the time to walk you through each step. They make sure you feel comfortable navigating their app and offer screenshots and other tools to help as you need.

Using app

7 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 11, 2021

A very simple interface as compared to the complex Fb ad manager. I have started with 1 campaign so can't comment on performance as of now. I will edit my review after few weeks. Special thanks to Rishiraj who was the support executive on chat as he was patient enough to hear and solve all my queries.

Using app

3 months

Total reviews

7

Average rating

4.9

4 / 5 Share

Sept. 14, 2021

Easy to connect , fast integration, great online chat to assist with any issues that might arise. Highly recommended

Using app

About 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

June 1, 2021

Super helpful staff, Ankit was an absolute star and had an abundance of suggestions on how to maximise our spend!

Using app

Almost 5 years

Total reviews

2

Average rating

4.5

4 / 5 Share

May 14, 2021

Highly recommend this app for eCommerce brands. Takes just 5 minutes to integrate your store with Adroll with super easy steps. Once set up, you're ready to start dynamic product retargeting right away! The Adroll support team are super responsive (live chat with a human)....

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

March 5, 2021

Great app for Shopify to get more traffic to my e-commerce. Had great assistance from the support via live chat on the platform and email. Didn't bring sales yet, but we understand our investment is low so might take some time.

Using app

Almost 2 years

Total reviews

2

Average rating

2.5

4 / 5 Share

Sept. 24, 2020

App works well in remarketing to my customers. The customer services is good too as they respond and offer suggestion to improve my ROI.

Using app

4 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Sept. 14, 2020

We often see an ROI of 10+ x's. Amber is an outstanding rep. Seamless integration with Shopify. Sometimes have issues getting ads approved as we are a men's swim / underwear brand however pleased with the service overall.

Using app

Almost 2 years

Total reviews

4

Average rating

4.3