AdRoll Marketing & Advertising
AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...
Rating
4.3
feedback
331
chart
#4,580
All reviews
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Feb. 19, 2024
Let me start off by saying I've given this app too many chances. Only my web recipes would work. My Facebook and IG ads wouldn't. I'd get error messages like "ads partially running" or something along the lines of "cannot save recipe, please contact live agent". I've reached out to the technical support team multiple times; some of them would just bombard me with a bunch of articles to read on how to troubleshoot a multitude of issues instead of my dashboard issues in particular. Another issue I have is that I live in the US and get an email at 2 or 3am (Eastern Time) on how they're actively working on my dashboard issues. When I wake up at 7 or 8am and reply to the email I receive, I'll only get a reply back when I'm asleep. And after Friday, forget it! You'll have to wait until Monday again and go through the same vicious cycle again. When that happens I would chat with a new live agent during business days because of urgency, only to get another agent that, instead of helping me troubleshoot the issue directly, will send me a bunch of articles. What's the point of contacting a live agent if they will just send me a bunch of articles I can read and figure out on my own? If you value your time and money, find another advertising/marketing app. There are a plethora of apps out there with a clean User Interface and good User Experience. I'm going to look elsewhere.
Hi Ben, I'm Tatiana, and I wanted to reach out and personally thank you for sharing your thoughts with us. Your patience and understanding mean a lot as we navigate through the challenges you've faced. After going through your valuable feedback, I took a closer look at our previous conversations. I noticed that you were connected with agents outside your time zone, and I totally get how that could be a bit tricky. Our Support runs around the clock, and sometimes shifts change, causing a hiccup in the assistance continuity. I'm sorry for any inconvenience this might have caused. Your insights on the Facebook connection matter didn't go unnoticed. The Engineering team has already shared some insights and steps to troubleshoot. It appears the disconnection happened on Facebook's end. I understand that this situation may have been frustrating, and I genuinely apologize with any inconvenience it may have caused. Turning your experience around is my top priority. I've dropped you an email, and I'm hopeful you'll give us a chance to make things right for you. Feel free to hit reply on the email thread with a title ''Tatiana from AdRoll'', and let me know if there's an opportunity for us to enhance your experience. Your satisfaction is crucial to us. Best, Tatiana
Jan. 10, 2023
Too expensive. Although, I have indicated CPC as 0.10, I have spent 29.38$ for 26 clicks. Which is to be honest inadequate. I am disappointed. Support has informed me that this is normal, and it takes time for system to adjust to 0.10 CPC - if that is the case this should have been communicated prior running the ad.
Hi there, This is Tatiana from AdRoll's Customer Support Team. I am sorry to read that your campaign's performance was not meeting your expectations. Kindly allow me a chance to turn your experience around as the customer satisfaction is always a number one priority for us. I have personally reviewed the performance of the campaign and I do understand you have set a CPC goal of $0.10. However, the campaign could achieve $1.14 CPC in its run-time. As much as we wish the campaign attains the set Bid Strategy goal, we need to take into consideration that the Bid Strategy acts as a goal for the campaign to achieve and thus it requires some time for the algorithm to understand the browsing behavior of your website visitors and the campaign goals. Having said this, as you want the campaign to reach its goals at the earliest I am here to assist you with it. I will write a detailed email with campaign optimizations that can help improve the performance so that it meets your goals. I hope that helps. Kind regards, Tatiana
Nov. 22, 2021
My store speed collapsed after installing this app, which is a shame because the app seemed like it would be quite useful. Have deleted.
Hello there, This is Ewa from AdRoll's Marketing team. I'm very sorry to hear about your experience with the Shopify App integrated with AdRoll. This should not have happened; have you had a chance to see the email sent by our colleague, Rishiraj, on the issue? I have also followed up with you directly, let's get it investigated. If you have some time, I’d love to offer my help if you need it and learn more about what we could do to improve our product and service to earn your recommendation. Cheers, Ewa
June 13, 2023
The adrol team seems to be experiencing cutbacks lately. We have been with them for years, but unfortunately have experienced a loss of personalized service. We received an email that our personal rep we have been with for yrs is "not working for the company anymore" and we were directed towards "general inquiries" for future assistance. Not pleased:(
March 30, 2020
Lack of control, my CPM or CPA could never be reached. In-fact changing the settings seemed to make no difference at all so not sure why they allow the ability to change CPM or target CPA when it does nothing.
Dec. 13, 2019
Slows down website (so many request and pixels) + Super intrusive & non customizable consent collection
Hello there, This is Ewa from AdRoll's Marketing team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Our team is looking into your request and will contact you as soon as possible. We are also currently looking into the #1218453 ticket and will reach out to you shortly. Cheers! Ewa