eSelect review for AdRoll Marketing & Advertising

March 16, 2023

My store is new and I need to start advertising, I installed AdRoll yesterday and yes it was in a few simple clicks, BUT, what happened after that isn't very pleasant: 1- I couldn't access the application from Shopify, or even by logging in using my user, i have to use a custom URL to access the application, I know that from the support who told me that their team is working on the problem. 2- I got a big error message on the home page that Pixel is not connected, I contacted their support again and they solved the issue. 3- I tried to find the Social Ad Campaign or Recipe that I need to attract new customers, and their support told me that they removed this for now and it will be available in the future. 4- In their ad video, they say that they connect to my store at Shopify and sync the product for dynamic apps, i could find this even after 24 hours. 5- The instruction and videos on youtube is different of what you actually see, it look like another product! 6- I disconnected my Meta account, and it still shows connected even after more than 18 hours, so it wasn't an easy goodbye to this application. The only brilliant thing I found is their support team, they are very helpful, accurate, and give you full answers, you can contact them in one click and in less than one min. I don't know if it was a good product, but I can see that they are going in the wrong direction now.