Sapo All Natural review for AdRoll Marketing & Advertising

1 / 5

Aug. 3, 2023

AD ROLL DOESN’T WORK. DON’T USE IT! They sucker you into buying a membership that you can’t get out of. There are other free options out there that works a lot better such as Taboola (which is the same platform they use), AdWords, MSN Ads and more. I signed up because I was given an account manager that helped me manage my account and I thought she was going to make this easy. Well, she helped me create ad campaigns and creatives with MISTAKES on it that were used in paid ads. I thought having an account manager was to help me, not for me to double check her work. She eventually stopped responding and I don’t know what happened to me. No one at Ad Roll said anything either. After complaining, Tatiana appeared and she has been wonderful in trying to help me. But ultimately, even with her excellent customer service and support, Ad Roll just doesn't work. She is trying to help me make this work, but until it works. I need to warn other Sellers about this platform because I wish I read the other 84 one star reviews before I paid for a membership. If they just refunded me, I would not have complained. If you already paid for Ad Roll and find yourself in a similar situation, leave a 1 star review so we can contact each other to try find a way to get our refunds. Please feel free to reach out to me directly too. I don’t write complaints, but this company is a scam and people need to stay away from them.

Using app

7 months

Total reviews

3

Average rating

3.7

Developer Reply

Hello, Tatiana here from the AdRoll Customer Support Team. I wanted to express my gratitude for sharing your feedback with us. I'm truly sorry to hear that the results of your campaigns did not meet your expectations, and that you experienced some issues with the Free Ads Request. Please know that we take your concerns seriously and are committed to addressing them promptly. Our goal is to ensure your satisfaction throughout the entire process. I have already contacted you via email, and I kindly request that you take a moment to check your inbox. I genuinely hope to have the opportunity to rebuild your trust and showcase the exceptional quality of service we are renowned for. Warmest regards, Tatiana

AdRoll Marketing & Advertising for Shopify
AdRoll Marketing & Advertising
4.1 star
498 reviews

AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...

Developer
Shopify App Store