Deli Pasty review for AdRoll Marketing & Advertising

March 8, 2016

The app seems to work pretty well and I think they are good at what they do, BUT I am disappointed with the lack of transparency regarding their pricing. They just announce they will charge customers with a 'small' percentage of the adds campaign but this is not quite the truth... While building-up my budget I contacted their chat support to ask for their pricing, and I discovered some contradictory things: 1. I was told that they actually charge 35% on the campaign value... which is not a 'small' percentage. 2. Then I was told by the support person that they charged their 'network partners'... Do they charge both their partners and their customers? I never obtained a clear straightforward answer from the support team regarding pricing. I don't care how much money AdRoll makes as far as I am told how much I will pay and I get the service I am paying for. If they have a good App why do they hide something such important as pricing? I have installed their App to run some tests but I haven't done so yet until I obtain their pricing crystal clear, specially after reading the credit card revolving charges without prior notice. I am ready to change my review once things are clear to me. The ball is in your court AdRoll