LUXE B PAMPAS GRASS review for AdRoll Marketing & Advertising
March 20, 2020
I reached out to get help and they responded that they wouldn't invest time with me to understand your platform unless I expressed how much money I would spend
Hello! We are extremely sorry to have left such an impression on you. Please know that we are more than happy to work with, and provide all the support needed, to advertisers of all the sizes, no matter the budget. While it’s true that additional levels of support, such as phone support, is something reserved to higher spending accounts, we are available on chats and via email to every advertiser, regardless if they are spending or not. We admit that our interaction could have been conducted better, and we’ve had a manager follow up with you directly with more details. We would greatly appreciate you extending the courtesy of responding to that email thread and consider receiving further help from our team.
AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...