Boss Lux Fashion review for AdRoll Marketing & Advertising
Sept. 25, 2021
I got the app through Shopify, it connected and asked permission to connect to store like all other apps. I set up everything and then I went to add IG/FB permission, those were approved but once that happened it disconnected through Shopify. The only way to reconnect is by adding a code manually to my theme but their coding is not compatible with .JSON themes. I will update my review is they reconnect to my store without me having to do it. If you are in the Shopify App Store is should integrate automatically with Shopify Themes. So far not satisfied at all.
Hello there, This is Ewa from AdRoll's Marketing team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations and the Shopify integration disconnected automatically. We have investigated your account and emailed you back, the tracking code is up and firing under the website associated with your AdRoll's account. In case of any questions, do you mind replying back to the email? I'll be happy to assist you further. Also, if you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having. Cheers,
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