Octopus Denmark review for AdRoll Marketing & Advertising

1 / 5

April 26, 2022

Be extremely carefull with this APP. The APP automatically overwrite some important Shopify settings without any warnings. E.g. suddenly our GDPR banner was changed from our own banner in Dansih to an AddRoll GDPR banner in english without telling us or warning us.

Using app

About 4 hours

Total reviews

20

Average rating

3.6

Developer Reply

Hello there, This is Ewa from AdRoll's Customer Support Team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. With the GDPR banner options, yes, while creating the account two options are available for the companies registered in European Union; AdRoll's default banner and a custom banner. I understand that the AdRoll's banner was implemented on your website unintentionally, I'm very sorry about that. We were able to find your account with AdRoll and noticed that the GDPR settings have been changed to use the custom banner from now on. I have also emailed you, could you please check your inbox, whenever you have a minute? I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having. Thank you, Ewa

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Developer
Shopify App Store