MeniPo review for AdRoll Marketing & Advertising
Nov. 7, 2022
If someone deletes your app from there website it means they have no plan to use it otherwise they will not delete it. No need to charge them without asking at the end of trial period.
Hello there, This is Ewa from AdRoll's Customer Support Team. Thank you for bringing this to our attention. We’re sorry you had a bad experience - I understand that uninstalling the Shopify App from the store might have caused a confusion. The charge occurred as AdRoll account along with the Marketing and Ads Plus subscription is still active - I have gone ahead and cancelled the plan from my side. If you're not planning to use the Marketing and Ads Plus plan, please do reply to my email I've just sent - we can get the amount refunded. Let's look into this issue and hope to resolve it promptly and accurately. Thank you, Ewa
AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...