Rating
2.7
feedback
18
chart
#1,839
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
6%
-
Less than a month
17%
-
Less than a year
33%
-
More than a year
28%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to organize collections effectively, provide support when needed, and offer features that enhance collection management. Users appreciate the simplicity of the app and its helpful support team. On the other hand, negative feedback revolves around issues with slow loading times, lack of responsiveness from support, and concerns about pricing structure. Some users experienced delays in syncing collections and found the app to be slow, leading to frustration and ultimately uninstalling it. Despite these challenges, the majority of users find the app valuable for creating complex collections and improving collection management on their Shopify stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 26, 2024
Although this has been a great app in the past — the support has gone downhill recently. Not sure why or what's happened. Our most recent support request took 8 days before we got an email response. The problem still seems to persist. All the collections set up with Advanced Collections have the SYNC button greyed out — has been like that for days. They are supposedly queued for syncing. There's been no changes, seems like a frozen process or something. I hope they get this fixed soon, and the devs pick up on their support which was much better in the past.
June 10, 2024
This app is now running really slow - taking over a week for some collections to sync and no reply from support. A shame when it was previously a good app which worked well for us.
Aug. 17, 2022
this app is must use to organize our collections since we have a lot of products. plus, their support is always spot on and very helpful.
June 17, 2022
We have a large Shopify store and this app just takes ages and ages to even load. Waiting for an hour+ just for the app to load is obviously a deal breaker. We quickly uninstalled the app.
Apologies for the frustration. If you have a large Shopify store, it does take a while to load as the app has to loop through every product to get all the product tags / types etc for you to select in the interface, and we are limited to 250 products per request using the Shopify API, and a limit to a number of requests per second depending on your plan. However once it's loaded, it's cached in your browser (if you are not in incognito mode or using Safari which does not support it) and you do not have to wait again unless the cache is cleared, or if you have to refresh the selection lists. That being said, we are reaching out to you using our email [email protected] to provide further assistance, please look out for it, thanks. Just wanted to add a link as to why we have to loop through every product to get the tags / vendors etc - https://community.shopify.com/c/shopify-apis-and-sdks/cannot-get-all-product-tags-from-graphql-api-shop-gt-producttags/td-p/484128/page/2 - and awaiting your reply to our email.
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