Rating

4.6

feedback

262

Reviews

chart

#8,848

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    5%
  • Less than a month
    17%
  • Less than a year
    58%
  • More than a year
    18%

Reviews Summary

The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's functionality for pre-orders, partial payments, and back-in-stock notifications. The customer service, especially from team members like Vipin, is highly praised for being responsive, helpful, and knowledgeable. Users also find the app user-friendly and easy to set up, with some mentioning that it has helped boost their sales and streamline their pre-order process. However, there are negative reviews highlighting issues such as changes to live website themes causing problems like invisible 'Add to Cart' buttons, delays in setting up the app, and difficulties with discounts and coupon codes. Some users also mentioned challenges with app functionality in specific scenarios, leading to frustration and loss of sales.

Highlights

Mixed feedback with positive and negative aspects highlighted by users
App functionality for pre-orders, partial payments, and back-in-stock notifications
Praise for responsive and knowledgeable customer service, especially from team members like Vipin
User-friendly interface and ease of setup, with positive impact on sales and pre-order process
Challenges and issues reported by users, including problems with live website themes, delays in setup, and difficulties with discounts and coupon codes

Rating Breakdown

  • 5
    87% (228 ratings)
  • 4
    5% (14 ratings)
  • 3
    2% (4 ratings)
  • 2
    1% (3 ratings)
  • 1
    5% (12 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

June 14, 2024

Dealing with this app has been a total nightmare. They have applied changes to our live website theme that made the 'Add to Cart' button not visible on the product page, causing us to lose $$ in a day! Now, we need to spend extra money for an expert to retract what they did. Also, it's been weeks of going back and forth with them trying to set up the app, and we have not achieved anything! Installing this app is very disappointing and a total waste of time and money. Never again.

Using app

About 1 month

Total reviews

8

Average rating

3.5

5 / 5 Share

May 28, 2024

Great app for what I need, havent had any orders yet with it but have done a test order and seems to work well. Took a while to get the app up and running but thanks to Kawaljeet we got it sorted. Very knowledgeable staff who have been very patient, editing all of the custom tweaks that I requested.

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 22, 2024

Very Nice app with an excellent and friendly customer service!!! I suggest this app !

Using app

About 17 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2023

Store

XRShop

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 2, 2023

Using app

9 months

Total reviews

1

Average rating

5.0

All reviews

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