Advanced PreOrder‑ ALL IN ONE
Advanced Preorder
Rating
4.6
feedback
262
chart
#5,403
All reviews
Rating Breakdown
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June 14, 2024
Dealing with this app has been a total nightmare. They have applied changes to our live website theme that made the 'Add to Cart' button not visible on the product page, causing us to lose $$ in a day! Now, we need to spend extra money for an expert to retract what they did. Also, it's been weeks of going back and forth with them trying to set up the app, and we have not achieved anything! Installing this app is very disappointing and a total waste of time and money. Never again.
May 17, 2023
Estamos teniendo problemas con la pp todo el día y no tenemos solución. No podemos activar casillas ni escribir en las celdas...parece que está bloqueado el acceso a clickar en la web. estamos perdiendo ventas y no obtenemos solución por ningún canal, seguimos a la espera, no es la primera vez que ocurre, lo cierto es decir que en otras ocasiones si nos llegó la solución de manera más rápida
Thank you for bringing your concerns to our attention. We understand the frustration you experienced with our app, and we apologize for any inconvenience caused. However, based on the information you provided, it appears that the issue you encountered may not have been related to our application itself. We thoroughly investigated your case and found no evidence of any technical issues or errors within our app during the time period you mentioned. In fact, we have received no reports of similar issues from any other users, and our system logs do not indicate any abnormalities. To address your concerns promptly, we promptly responded to your emails and provided you with recordings demonstrating the smooth flow of our app. We were committed to assisting you and resolving the issue as quickly as possible. However, after your app started functioning properly, we did not receive any further communication from you. Based on the available information and the lack of corroborating evidence, it seems that the issue you encountered may have been specific to your network configuration, firewall settings, or local system cache. These factors can occasionally interfere with the proper functioning of web-based applications. We would be more than happy to assist you further if you encounter any issues in the future. Our support team is available to address any concerns or provide troubleshooting guidance. Please feel free to reach out to us with any specific details or screenshots that can help us identify and resolve any potential problems. We value your feedback and strive to provide the best possible user experience. If you have any additional questions or concerns, please don't hesitate to let us know. Best Regards, Shine Dezign Infonet Team.
Sept. 12, 2021
Installed but shown error, tried to contact support, but email and phone can't get though, don't know if this app still available
Hi , Thanks for the feedback , really sad to hear that you had the issues with our app, We had sent you an email and also scheduled call in regards to your queries. As mentioned in your email , your requirement is not what our app follows but believing in Customer Satisfaction , We offered to create custom feature but didn't heard back from you . We would be more than to assist you with any issues you face and our technical team is always available to assist.
Jan. 28, 2021
Unfortunately the app caused problems with my website, my mega menu stopped working, the add to cart button also wasn't there, the developers were trying to help but unfortunately with different issues over 3 days it was not worth continuing with the app, I deleted the app initially within 8 hours of installing and opting for the higher level, then reinstalled the free version so developers could try and fix the problems and was charged $17.99 NOT IMPRESSED
Hi , Thanks for the feedback , really sad to hear that you had the issues with our app, However our technical team worked hard to resolve your issues , when you reached out to us. We would be more than to assist you with any issues you face and our technical team is always available to assist. Customer Satisfaction is our motto and would do anything to keep our clients happy. Thanks
Dec. 14, 2020
It hides my Add-to-cart button on Product Page and doesn't work with other apps. And we pay the best plan, was a total disappointed
Hi , Thanks for the feedback , really sad to hear that you had the issues with the ADD to Cart button on the product page .But We have even given uninstallation instructions but i guess you didn't even check. Since you were with our Platinum plan , our support is always available to assist with any issues , if only we were contacted or intimated about the issue. We would be more than happy to assist you in future . Thanks
Nov. 12, 2020
It hides my Add-to-cart button on Product Page, I deleted this App immediately once I received the call from my customer who can't buy the product he wanted. But it still hiding my Add-To-Cart and now I need to contact my web developer to clear all leftover codes. I hope the App developer di the testing first before quietly updating from the background next time.
Hi , Thanks for the feedback , really sad to hear that you had the issues with the ADD to Cart button on the product page . We tried to contact you , however we didn’t receive any reply from your side . We would be more than happy to assist you in future . Thanks
Feb. 3, 2021
Just the app I was looking for. I wanted an app with partial payment which other preorder apps don't have. Setup is a bit confusing and not as simple and straightforward but Ritika and Vikas were very helpful and even took suggestions on certain parts. There's still some areas that need improvement but I'm sure they will get to it soon. This time all the products were preorder items so I didn't encounter any issues but one of the reviews below say that the app doesn't work if non-preorder items are added to cart - that's a bit worrisome so I hope it's fixed. UPDATE: I have a lot of gripes with this app - from the app functions to the abysmal customer support. Firstly, the discount box disappeared and only appears at certain times. Customers are also unable to use discount(Ultimate Special Offers) coupon for partial payment preorders. So I emailed support 2-3 days back and they got back to me quickly at first but now Vipin Garg has apparently/conveniently forgotten all about it. This is not the first time they just dropped all communication in the middle. Secondly, my problem was that the customer was able to place a preorder today even though I disabled the preorder function and hid the products on the site yesterday. The products are hidden and therefore not visible on the site so obviously any person with brain cells can deduce that there must be some other factor that's enabling the customer to place the pre-order. It's only logical to arrive at the conclusion that the most likely culprit is The Advanced Preorder app because guess what? It is THE ONLY PREORDER APP I have. Instead of trying to help me figure what the issue might be, Ritika just won't acknowledge that the problem might be because of some bug or whatever within the app. She said it's not the app's fault that the customer was able to place a pre-order USING THE APP LOL As of writing this, Ritika has disconnected the chat because she apparently can't wait for 2 minutes for me to respond back. At this point, it's not even the app issues because as long as support is at least willing and trying to help, those issues can be overlooked.
Thanks for the great review, Coral Beauty. The team at Shine Dezign is thrilled you're so happy with the app. We'd love to continue to help you as per your requirements.
Oct. 10, 2020
APP DEVELOPER REFUSED REFUND!!! BEWARE!!! - Had lots of issues with the app not working from the install. App Support was only able to solve a few issues... this product is half baked. - Issues with badge covering navigation menu, also covering product names in mobile, and covers functions of the cart tray - Does not work with Shopify Cart Tray - Does not respect the requirement for Customer checking the box for Terms and Conditions - Missing Cart Images, App developer blamed Shopify Draft Order API for not allowing them to get the images - Incorrect text (vendor sku instead of product name) shown next to the Item in the shopping cart due when using the app - Does not work when adding more than one item to the cart, especially if the other item is not a preorder item
Hi Triton Bikes, As per your query and feedback regarding the refund, we would like to notify you of that. Our App does work with the Shopify Cart Tray, however, certain modifications are required to make it compatible with the existing Cart tray. Shopify does not provide product image API, for custom draft order, that’s the reason we can’t make the images visible on the checkout page. At Shine Dezign Infonet, we pride ourselves in delivering outstanding and amazing results for our clients, for which we are even recognized by Shopify itself, along with thousands of happy and highly satisfied clients. Thanks, and Best Regards Shine Dezign Infonet Team.
June 29, 2020
I installed this app and paid for the premium version with support. The only support option is to email within the app, and all I get is "email cannot be sent" Super frustrating.
May 23, 2020
The app was not working properly, and didn't remove the buy now button. It just shows both pre-order and buy now buttons next to each other. we involved Shopify but the problem didn't resolve and we had many frustrated customers and tens of complaints. Really bad experience!!
Nov. 30, 2019
The app worked well for a few days. Then their server seems to have stopped working. My site is totally blocked (it load a page in 55 seconds).
Oct. 6, 2019
The app is very buggy. Also reached out for support and gave them over a week to answer with nothing to show for it aside from some money out of my bank account. At this point I'm uninstalling and going to a different option.