Giftwrap Shop review for APO Product Options, Variants
March 18, 2025
This APP use to be great. It did everything we needed for a company that sells personalised items but now it creates variants and products that are unneeded through this mws_apo_generated thing, my online store does not look good as there are sizes and colours that are duplicated. As someone in South Africa we do not get instant support. I understand that there are time differences but they should cater for different time zones. Now my customers cant checkout as it limits the quantity when they app is activated. And there is not one to assist me. I had to deactivate the app and need to start everything from scratch even though this was the best app for us.
Hello, Thank you for sharing your feedback, and we sincerely apologize for the difficulties you've experienced. We understand how important it is to have a seamless experience, especially when dealing with personalized items. Yes, the app does generate cloned products, but this should not interfere with the store's overall performance. As we reviewed your case, it seems you’ve already discussed this with our support representative and received an explanation regarding how the app works. We do our best to address all inquiries in a timely manner, but sometimes delays are inevitable due to time zone differences. If our chat support channel is offline, please don’t hesitate to submit a ticket or email us directly. Our support managers on duty will respond and assist you as quickly as possible. We genuinely appreciate your understanding and are here to help should you need further assistance.
Overcome limits with infinite product options and swatches