Cloud 9 Wigs review for APO Product Options, Variants
Nov. 21, 2025
Where do I start? This App was installed by a developer that worked on my site 4 years ago. It was NEVER activated. They've been charging us $14.99 a month since December 2021 for a total of $704.53. I emailed them and they said that "they cannot tell if their product has been used or not". They can't tell me it their product has been activated or not? I call bullshit. Then they said I had to uninstall the product so the charges stopped. So....I did that and just a few days later I was charged again.
Hi, thank you for taking the time to share your feedback. I truly understand how frustrating unexpected charges can feel, and I’m sorry this situation caused you stress. I’d like to clarify a few important points for transparency - both for you and for other merchants reading this. 1. Apps cannot install or charge without explicit approval from the store owner Shopify requires two mandatory confirmations from the store owner (or staff with extended permissions) before any app subscription begins: - approval of the app’s permission scopes - approval of the recurring charge - Immediately after that, Shopify emails the store owner a confirmation of the approved subscription. 2. Internal logs show the app was installed and actively configured I personally reviewed the historical activity: - The app was installed on November 16, 2021 - A set of product options was created the same day - Those options were edited again on November 18, 2021 This indicates the app was not only installed intentionally but also tested and configured during that time. 3. About the recent charge All billing is processed by Shopify, not by app developers. Uninstalling an app stops future charges, but depending on where it falls in Shopify’s billing cycle, a charge may still appear shortly after removal. This is standard for all Shopify apps. That said, even though everything was billed correctly according to Shopify’s system, we still issued a refund for the latest charge, plus three additional months as a goodwill gesture. I also sent you a detailed email earlier today with a full breakdown of everything above, including screenshots and timestamps, so you have all the information directly. I genuinely hope this clears things up. I understand this situation was unpleasant, and despite everything working as intended on Shopify’s side, we still wanted to help by issuing multiple refunds. If you need any further clarification, I’m always here and happy to assist. — Vitali, Co-Founder at Mageworx
Overcome limits with infinite product options and swatches