Byron Bay Gifts review for APO Product Options, Variants
June 18, 2024
Just updating our review here as we have been using the Advanced Product Options app for a few years now. Back in 2020, we wrote a review about it crashing and that we might stop using it... but that doesn't happen as often any more and it's a useful app to have. The thing that does happen at the moment is some customers add items to cart and don't get charged and the other thing is the add ons sometimes come through with a charge but no name. But, we can deal with this happening a couple of times a day by contacting the customer. It is a good app to have to allow our customers to personalise their gifts.
Sorry to hear you had that experience. I have posted our findings on what caused the issue in the previous review, but I'll also duplicate it here: It looks like some third party (with unclear intent) was using an automated script on one of our client stores, which was causing tens of thousands of fake products to be added to the shopping cart within a short period of time. At certain point it appears this triggered Shopify's product API limits, which caused the API restrictions to take effect for that store. Since we used to have one queue for all requests, those restrictions caused extreme delays in processing products that are being added to the cart. Shortly after identifying the cause of the issue, we implemented and deployed a solution. Moving forward we will be taking additional steps to rework the logic and optimize app's performance.
Overcome limits with infinite product options and swatches