Allyce Virgin Hair Collection, L.L.C. review for APO Product Options, Variants
July 17, 2020
For $14.99/mo their support team needs to respond faster. I installed the app yesterday and submitted a request for installation. The team responded the next day (which isn't unreasonable, but other teams have responded within HOURS of receiving an email). While I was waiting I began creating a template that was relatively easy to do. It's not the best interface but it is doable. I received a collaboration request this morning & accepted it within 5mins because I was notified by email as soon as it came in. I have not heard anything else from their team after two emails to confirm that they have access. I also looked on Shopify to see if anyone logged in from their account, which they haven't. This is problematic because: 1. This is wasting time on my free trial. 2. As mentioned, other teams respond significantly faster.
Hello, We’re sorry to hear you did not have a great experience. Thank you for letting us know about the slow service you received. We will handle that issue on our end. It is our priority to ensure every client receives timely assistance. If you ever need our assistance again we'll do our best to provide you with excellent support. Have a great day!
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