Equip2clean review for APO Product Options, Variants
July 6, 2022
Causes us so many issues, creates an additional sku every time which messes up the back end with thousands of products showing. The item does not show in the checkout so customers are constantly on the phone asking if the item has been added or not. Just causes a complete mess to your skus.
Hello, Thank you for your feedback. We are truly sorry you faced difficulties while using the app. As you may know, Shopify doesn’t allow third-party apps to change original products’ prices at the checkout without using the standard variants or cloning the product. So to make it possible to pass the selected options to the Checkout, the app generates a custom product variant for each unique combination of options added to the cart. But the trick here is that we don’t create duplicate variants. If a variant with the same options already exists, we reuse that variant, instead of creating a new one. As for the Checkout issue, you may address us at [email protected] and our support team will check it. We've reviewed your previous tickets submitted several months ago, there were incompatibility issues with the third-party drawer. Unfortunately, no app provider can guarantee compatibility with external plugins. Thank you.
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