Rating

4.4

feedback

174

Reviews

chart

#4,474

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    38%
  • Less than a year
    40%
  • More than a year
    21%

Reviews Summary

Adwisely has received mixed reviews from users. Positive aspects highlighted include excellent customer service, personalized support, and good results in terms of return on ad spend (ROAS). Users appreciated the dedicated account managers, such as Valerie and Yaro, who provided valuable insights and assistance. The app was praised for its ease of use and effectiveness in running retargeting and AI campaigns. However, negative feedback focused on issues like unauthorized actions on advertising accounts, lack of transparency, and poor performance in generating sales. Some users reported dissatisfaction with the app's tracking capabilities and the quality of keyword targeting.

Highlights

Excellent customer service and personalized support
Positive results in terms of ROAS
Ease of use and effectiveness in running campaigns
Issues with unauthorized actions and lack of transparency
Concerns about tracking capabilities and keyword targeting

Rating Breakdown

  • 5
    84% (146 ratings)
  • 4
    1% (2 ratings)
  • 3
    2% (4 ratings)
  • 2
    2% (3 ratings)
  • 1
    10% (18 ratings)

Reviews with Text

  • 99% (172)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 15, 2026

Great job and experience working eith them

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback! We appreciate your trust and are glad you enjoyed working with our team 🙌

5 / 5 Share

Dec. 23, 2025

I highly recommend this app! I was a bit sceptical at first but the performance blew my wildest expectations. I was able to get 5-10x ROAS on my various campaigns and the service provided by the account managers is very helpful. Your only regret with this app will be not installing it sooner!

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the kind words and for trusting our app! 🙌 We’re thrilled to see such strong results and excited to keep supporting your growth as your business continues to evolve 🚀

5 / 5 Share

Nov. 25, 2025

sales have rocketed!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

That’s great to hear! 🚀 We’re happy to see such positive results and appreciate your trust in Adwisely.

1 / 5 Share

Oct. 14, 2025

I normally don’t leave reviews, but this experience was unacceptable. After installing Adwisely on my Shopify store, I personally paused my Google Ads campaign — only to find out later that someone from their team manually reactivated it without my consent. This resulted in unauthorized ad spend charged to my account. When I confronted them, the Adwisely representative admitted in writing that he restarted my campaign “to allow it to continue learning,” despite me never granting permission. Their own chatbot even confirmed this violates their own policy. While I did eventually receive a refund for the unauthorized charge, the company refused to offer any further remedy or accountability for the breach of trust. I run a professional e-commerce business, and having a marketing app make unilateral decisions with my ad budget is completely unacceptable. I’d caution other business owners to think carefully before granting Adwisely access to your advertising accounts. Unauthorized actions on client accounts are not acceptable—refund or not.

Using app

20 days

Total reviews

5

Average rating

4.2

Developer Reply

We’re sorry this experience left you frustrated — your feedback is valid, and we’ve taken it seriously. Our ad expert resumed the campaign believing it was paused by mistake (which can happen automatically in Google Ads) to protect its learning phase and performance. We issued a full refund for the overspend and improved our internal process to ensure clearer communication moving forward. We genuinely tried to resolve the situation fairly. When a request for a full year of free service was made, we explained it wasn’t possible within our business model — and we regret that this led to further disappointment. Our only goal was to help your ads perform better and support your business growth, never to act without care or transparency. — The Adwisely Team

5 / 5 Share

Sept. 25, 2025

I can’t say enough good things about Adwisely and their amazing team. My experience has been nothing but positive, and Valerie has gone above and beyond to support us since we rejoined after a brief business pause. Even while we’ve been dealing with Facebook Business account access issues, they’ve stayed in daily contact and provided effective workarounds. We’ve already seen excellent results and are excited for a long-term partnership. Highly recommend!

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the kind words! We’re glad you’re happy with the support, and we can’t wait to keep growing together. 🚀 Our team is always committed to making sure everything is set up properly so you get the best possible results.

All reviews

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