Rating

4.2

feedback

407

Reviews

chart

#3,662

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    14%
  • Less than a year
    45%
  • More than a year
    38%

Reviews Summary

The reviews for the Shopify App are a mix of positive and negative feedback. Positive themes include excellent customer service, helpful support, effective AI campaigns, and good results in terms of ROAS (Return on Ad Spend). Customers appreciate the hands-on approach of the team, the ease of communication, and the simplicity of the app. On the other hand, negative themes revolve around issues with setup, lack of response from customer support, dissatisfaction with results, and unexpected charges. Some users experienced difficulties with basic setup, tracking issues, and unauthorized ad runs, leading to wasted money and time.

Highlights

Positive themes include excellent customer service, helpful support, effective AI campaigns, and good results in terms of ROAS (Return on Ad Spend).
Customers appreciate the hands-on approach of the team, the ease of communication, and the simplicity of the app.
Negative themes revolve around issues with setup, lack of response from customer support, dissatisfaction with results, and unexpected charges.
Some users experienced difficulties with basic setup, tracking issues, and unauthorized ad runs, leading to wasted money and time.

Rating Breakdown

  • 5
    78% (318 ratings)
  • 4
    3% (12 ratings)
  • 3
    2% (10 ratings)
  • 2
    2% (7 ratings)
  • 1
    15% (60 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

April 8, 2024

Using app

--

Total reviews

5

Average rating

3.4

5 / 5 Share

Feb. 27, 2024

Perfect, I really liked and the team is very helpful Yaro did a lot to my Channel, Thanks everyone

Using app

--

Total reviews

6

Average rating

4.3

5 / 5 Share

Feb. 21, 2024

Wow, the service you receive from these guys are out of this world. Paul has helped me on many occasions with my FB ads and is very knowledgeable. Crazy, don't get this type of service anywhere else.

Using app

--

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 7, 2024

Very helpful support. In particular I like using their AI campaigns. Highly recommended.

Using app

--

Total reviews

2

Average rating

5.0

1 / 5 Share

Jan. 18, 2024

Totally disappointed. I spent a good chunk of money and got very little in return. They seemed to try to point the finger towards me each time when it wasn't performing the results it should have asking me to make small changes each time in hopes that it would help boost sales. Waste of time and money.

Using app

30 days

Total reviews

5

Average rating

4.2

Developer Reply

Dear Jeff, We understand that you were disappointed with the results of your Adwisely campaigns. In your case, we initially implemented a basic Ads strategy. However, after careful analysis, we determined that a more tailored approach was necessary to achieve the desired results. To this end, we engaged our in-house Ad Experts to develop a custom strategy specifically tailored to your unique needs. This strategy included several recommendations to do on your end. We understand that you may have felt like we were asking you to make “small changes” in response to the disappointing results. However, it’s important to note that these changes were crucial to implementing the tailored strategy successfully.

All reviews

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