Adwisely—Google Ads & Meta Ads
Adwisely | AI Facebook Ads, Instagram Ads & Google Ads
Rating
4.4
feedback
174
chart
#5,294
All reviews
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Oct. 14, 2025
I normally don’t leave reviews, but this experience was unacceptable. After installing Adwisely on my Shopify store, I personally paused my Google Ads campaign — only to find out later that someone from their team manually reactivated it without my consent. This resulted in unauthorized ad spend charged to my account. When I confronted them, the Adwisely representative admitted in writing that he restarted my campaign “to allow it to continue learning,” despite me never granting permission. Their own chatbot even confirmed this violates their own policy. While I did eventually receive a refund for the unauthorized charge, the company refused to offer any further remedy or accountability for the breach of trust. I run a professional e-commerce business, and having a marketing app make unilateral decisions with my ad budget is completely unacceptable. I’d caution other business owners to think carefully before granting Adwisely access to your advertising accounts. Unauthorized actions on client accounts are not acceptable—refund or not.
We’re sorry this experience left you frustrated — your feedback is valid, and we’ve taken it seriously. Our ad expert resumed the campaign believing it was paused by mistake (which can happen automatically in Google Ads) to protect its learning phase and performance. We issued a full refund for the overspend and improved our internal process to ensure clearer communication moving forward. We genuinely tried to resolve the situation fairly. When a request for a full year of free service was made, we explained it wasn’t possible within our business model — and we regret that this led to further disappointment. Our only goal was to help your ads perform better and support your business growth, never to act without care or transparency. — The Adwisely Team
Oct. 3, 2025
Update: since Adwisely today decided to edit their reviews to spread lies, then we have the right to defend ourselves. We never requested that the work be paused. They created the ad without products in it and unchecked the Instagram box( they said sorry) 1-All your work over two months produced no results. One month trial with hands-on with a lot of mistakes( Read below) 2-You only wanted to push us to pay $249, even though we already gave you one month to prove your strategy. There was no strategy just retargiting and a lot of complaints and excuses. 3-Spreading false claims won’t change the facts. We fired them, and they never cleaned up their setup from our Business Facebook or Google. We'll release all emails publicly on Reddit and Twitter to show the truth, as we don't digest or tolerate this. (We'll update soon) This is our original complaint: We (Selvanelle ) we're based in the USA. We had a very disappointing experience with this app and the team behind it. There are only three people managing all accounts and answering emails, and unfortunately, their service did not deliver any results for us. Yaro repeatedly complained about how hard he and 3 people were working on our ads, and yet no sales were generated. One in Google in almost two months! During our one-month trial, we saw no results, yet they encouraged us to upgrade to another month, which was a terrible experience. We constantly had to remind them of basic tasks. First, they forgot to check Instagram on Meta ( ad was running two weeks without it) then they ran ads without ensuring that products were correctly synced in their feed — mistakes that cost us both time and money. Eventually, they directed us from Meta to Google Ads, and after 18 days said Google Ads wouldn’t work either, telling us to go back to Meta. From the start, their Facebook ads promised 6x ROAS, but this claim was completely false. Their “automation with their hands on it provided no real value, and important details were never disclosed upfront. The $49 plan proved useless, yet they initially claimed it was effective and, when it failed, they tried to push us to upgrade to the $249 plan..Note: our plan was $249 during the trial, and we changed it when we saw the crazy mistakes. Today, we are sure that we do not want to work with them! Additionally, their Facebook ads where they advertise themselves self are misleading, making promises that are simply not true. This lack of transparency and honesty is unacceptable. I do not recommend this service and urge others to proceed with caution. If you want more details about our experience, feel free to call us at 781-346-7700 or email us at [email protected]. we are not shy to give you more details as we know that a lot of review could not be real.
Hi Selvanelle team, thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with Adwisely did not meet your expectations. We would like to clarify that when the trial period ended, you chose to downgrade your plan from $249/month to $49/month. The $49 plan does not include Ad Expert services for Google or Meta. For this reason, we were unable to provide personalized strategy support under that package. Regarding the trial, we also want to note that our work was paused several times at your request. One example was when you saw that all products from your store appeared in Google Merchant Center. This is the expected setup, but our team spent additional time explaining this and similar points.
Jan. 18, 2024
Totally disappointed. I spent a good chunk of money and got very little in return. They seemed to try to point the finger towards me each time when it wasn't performing the results it should have asking me to make small changes each time in hopes that it would help boost sales. Waste of time and money.
Dear Jeff, We understand that you were disappointed with the results of your Adwisely campaigns. In your case, we initially implemented a basic Ads strategy. However, after careful analysis, we determined that a more tailored approach was necessary to achieve the desired results. To this end, we engaged our in-house Ad Experts to develop a custom strategy specifically tailored to your unique needs. This strategy included several recommendations to do on your end. We understand that you may have felt like we were asking you to make “small changes” in response to the disappointing results. However, it’s important to note that these changes were crucial to implementing the tailored strategy successfully.
Jan. 12, 2024
Hi Cam, please share your feedback and let us know what went wrong? Your input is highly appreciated. Please note that our Ad Experts launched Google Ads and Meta Ads campaigns as promised. However, since the campaigns have only been active for a few days and in active learning phase, it is not possible to generate significant results or achieve a high ROAS in such a short time. We look forward to hearing from you. Best regards,
Nov. 20, 2022
Used the app during trial period and lost £350 and got 1 sale , they couldnt get basic conversion tracking work. The keyword targetting was all really of the quality of a novice. I would strongly recommend to stay away from this company. Its useless. I manually advertised and got 3 sales myself with my very basic knowledge. So this app is crap! don't waste your money or time! Couldnt fix basic tracking issues, gave multiple time to the team to fix it with full access to all my account.
Thank you for your review. As we mentioned in our conversation, every new campaign we or you launch needs to pass the learning phase. In your case, you just needed to wait some time to get a stable ROAS on Google. You paused the campaign right after the first conversion was recorded in the account, that's why Google didn't have the opportunity to gather data for testing and optimizing. Since the personal campaigns you run for some time are already optimized, they can show the results faster. As for the tracking. You have several tags on your website (including your personal ones) that didn't work. The issue was already solved by our team, but we recommend you have a look at your personal tags since they also had an issue with the conversion value. Best regards, Oleksandra Deikun, Adwisely
Feb. 9, 2022
DO NOT USE! THIS APP DISCONNECTED MY FACEBOOK STORE, INSTAGRAM AND CAUSED MY ACCOUNT TO GET RESTRICTED ON FACEBOOK!!
Thank you for your feedback. I’m truly sorry to hear about your experience. Let me share that we never get access to the personal accounts of our clients to edit, post, or disconnect anything. We can get permission to create ads only. I am sorry to hear that your page is restricted. Sometimes Meta (Facebook) can restrict an account by accident, especially now when they change some of their policy. I strongly recommend you request a review and contact their team for clarification. Please feel free to reach out to our Support Team with any further comments, concerns, or suggestions you wish to share. We would love to make things right. Oleksandra Deikun Senior Customer Support Specialist Adwisely
Sept. 8, 2021
They advertise as High-ROAS ads which is false & deceptive - straight up. My reality with them was: - an average ROAS of 2.39x after an ad spend of $1397 in about 45 days. -in the same time period my google ads (managing myself) was achieving 4.39x - after investigating further, there's nothing special about this app. Its a basic retargetting campaign on Facebook, you can do it yourself easily and get much better results.
Hi Jimmy, Thanks for your feedback. I'd like to note that the average ROAS of our clients for August is 6.6x for a retargeting campaign. These indicators can be achieved by following the recommendations of our advertising experts, such as those that Oleksandra provided for you on 06.09.2021. Feedback from all our customers is important to us, as it helps us become better! If you have any questions, don't hesitate to get in touch with us at any time! Best regards, Maksim Sokolenko Head of Customer Experience RetargetApp
July 13, 2021
Uninstalled this week's back, and keeps creating new ads every few days!! I don't want any more ads created. I removed this ad, but every few days this app creates new ads, even after installing it. Didn't work for me. Cost silly amounts and didn't make a single sale.
I'm sorry to hear about your negative experience using our application. I confirm that there was a bug on our side and it has already been fixed. Please note that each advertising campaign has to go through a Learning phase to bring results in the future. To achieve this you need to keep the advertising campaign active for seven days. Thank you for your feedback! It helps us to get better.
Feb. 25, 2021
Used the app for close to a month, spent over $1,000 on ads, and might have broke even. If you're in the United States you'll usually have to wait for 12 hours or so for an answer from customer support, and usually that answer is them giving you a link to the Facebook support page. One time I had a billing question where Facebook had charged the wrong PayPal account somehow and needed it fixed, and the guy told me "Sorry I've gotta go, my shift here is over" and sent me a link to Facebook support. Not worth it, stay away.
Hi There, Thank you for your feedback! Our Support team works from 10am to 6pm EET. We try our best to reply to each of the messages as soon as it’s possible, however, we do ask to allow up to 24 hours for a reply since we are located in a time zone which is different from yours. I apologize for any inconveniences this may cause. Maksim Customer Service Team Lead RetargetApp
Feb. 24, 2021
This app was great until about a week ago. I thought it was awesome that they were adding Google shopping. I logged onto their webinar and decided to follow along and add our google account. This is when our sales plummeted to 0. We have been a week out with no helpful support from the ReTarget team. Beyond that, I logged in this morning thinking it had been fixed because we had 2 sales attributed to Retarget app, only to find out that my shopify only had 1 purchase. This app is horrible, support for whatever reason is now non existent, and the app straight up lies about its performance.
Hi There, On behalf of RetargetApp team, I'd like to apologize for the inconvenience you have encountered. Integration with Google is currently in beta testing, and we are facing certain technical problems we are already working on. Anyway, thank you for your feedback, it definitely helps us improve our product! Maksim Customer Service Team Lead RetargetApp
Oct. 24, 2020
First, its not a two week trial -its one week. The first week minimum is a learning phase where your ad will generate zero traffic. Once running, it doesn't do anything I wasn't already doing, with more success, and for a fraction of the ad spend. So I'm not sure what value they ad when I can already create better retargeting ads myself? Their ad is a basic carousel ad with suggested tag lines riddled with grammatical errors. We went with the suggested ad spend of £24 per day. This resulted in less activity generated in the week it ran than I can get with £5 a day ad I design myself. As with most Shopify ads and "Facebook Partner" (or Google Partner for that matter!) the only ones who will make money is them.
Hi There, Thank you for your feedback! We are very sorry that our app did not work the way you expected. Please, contact our support team for detailed explanations and further recommendations, and we will be happy to assist you!
July 28, 2018
I deleted the app and tried to remove it's partnership from my page and it won't let me. Retargetapp is a junk application and can be dangerous for you
Alex here, from RetargetApp. I would like to note that RetargetApp has been designed with customer comfort and security in mind, so we are very sorry for any negative experience you may have had with the app. We would like to learn more about the situation you’ve described, so we would really appreciate it if you could message us at [email protected] with a more detailed account of the issue you’ve encountered.
Nov. 6, 2017
This company will take your money and supply fake reports. They also have a problem with their software in which prices show up with commas and not decimals. Wouldn't take accountability for the issue. Don't recommend this app.
Hello! Alex here, from RetargetApp. The currency in all assets created by RetargetApp (product feed, product catalog and RetargetApp-powered ads) was all recorded in the same way as it is presented in your store - with a period, i.e. $89.95. However, in certain countries the ads are displayed with a comma by default, i.e. $89,95 - these are the regional interface settings we cannot influence in any way. We want you to be sure that both our campaign settings and the reports we provide are 100% correct and accurate - this is why I would like to offer you to give a try to a new version of RetargetApp where you can access your campaign stats directly in Ads Manager. We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at [email protected].
Aug. 23, 2017
Money spent, no sales and you can never tell whether the stats is real.
Thank you for your feedback. Customer Success Team at RetargetApp is always ready to analyze your campaign and provide suggestions for getting even more sales. Our recent updates allow you to get an even higher ROAS due to smarter cost control. To ensure absolute transparency, we created an improved version of RetargetApp where you can access your campaign stats directly in Ads Manager. We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at [email protected]. Alex from RetargetApp
June 1, 2017
Company charged my card $5,500. Does anyone have a customer contact number? What did you do to get it resolved?
Hello. Alex here from RetargetApp. I would like to personally apologize for the issue which occurred that day and for all the inconveniences you may have experienced. This transaction was fully refunded to your account the same day it was charged. Moreover, we have updated our app to ensure that this issue will never happen again - now you are billed directly by Facebook and Shopify. We would love to tell you more about other new app features and to offer you a free trial to give our app another try. I would also like to note that you can contact us via in-app chat or at [email protected] regarding any questions or app-related issues. We are always happy to help.
May 31, 2017
WARNING! These guys tried to charge my credit card over $7,000 for a $20 a day campaign that was fully paid up
Hello! Alex here, from RetargetApp. A year ago our system overcharged your card due to data malfunction. A refund of the incorrect transaction was made immediately, however, I would like to take this opportunity to once again apologize for what happened that day. Since then, we have been working hard to make the app error-proof and more suitable for your needs. That’s how we ended up creating a new, improved version of RetargetApp, where you are now billed directly by Facebook and Shopify. We’ve also added a possibility of 24/7 access to your campaign stats in Ads Manager and many other cool upgrades. If you would like to give new RetargetApp a try, please, let me know - I will gladly help you upgrade.
May 3, 2017
Nobody get back to you ,Trying to contact app developer no answer and not working.
Hello! Alex here, from RetargetApp. We want to extend our sincerest apologies concerning the issue that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us an opportunity to discuss this further with you. Please, message me at [email protected].
May 7, 2016
This app requires you to change how you currently bill for advertising with Facebook. Facebook currently offers a billing threshold and services are billed after being rendered. Threshold is based on past successful billing thresholds. This app requires you to pay in advance for the same Facebook services + a fee. I don't mind the fee but completely changing how a larger company interacts with billing for Facebook is not acceptable. At the least this app should offer daily billing. App looks promising but this is a deal breaker.