Adwisely: Meta Ads, Google Ads

April 8, 2024

Jan. 18, 2024

Totally disappointed. I spent a good chunk of money and got very little in return. They seemed to try to point the finger towards me each time when it wasn't performing the results it should have asking me to make small changes each time in hopes that it would help boost sales. Waste of time and money.

Jan. 12, 2024

March 5, 2023

Could not get past the basic setup. The app provided an error saying the Facebook I attempted to attach had no email. After days of going back and forth with the developers of adwisely, they could see that there was an email, 2FA, and the fb account had undergone identity verification. Yet, they couldn't figure this error out. I tried using a backup page, same error. We ended up having to go with a more expensive option on the Shopify app store. Paying more is worth not running into issues the entire time.

Jan. 24, 2023

I don't see my existing campaign and tech support takes 1 day to answer. The only option is to create a campaign. I want to see my existing one. It appears the company has no answer or willing to help.

Nov. 20, 2022

Used the app during trial period and lost £350 and got 1 sale , they couldnt get basic conversion tracking work. The keyword targetting was all really of the quality of a novice. I would strongly recommend to stay away from this company. Its useless. I manually advertised and got 3 sales myself with my very basic knowledge. So this app is crap! don't waste your money or time! Couldnt fix basic tracking issues, gave multiple time to the team to fix it with full access to all my account.

Aug. 13, 2022

i spent 300$ during 14 days trial. money is wasted. i didn't get a single purchase.>. it really didn't work.

Feb. 9, 2022

DO NOT USE! THIS APP DISCONNECTED MY FACEBOOK STORE, INSTAGRAM AND CAUSED MY ACCOUNT TO GET RESTRICTED ON FACEBOOK!!

Sept. 8, 2021

They advertise as High-ROAS ads which is false & deceptive - straight up. My reality with them was: - an average ROAS of 2.39x after an ad spend of $1397 in about 45 days. -in the same time period my google ads (managing myself) was achieving 4.39x - after investigating further, there's nothing special about this app. Its a basic retargetting campaign on Facebook, you can do it yourself easily and get much better results.

Aug. 17, 2021

No response from customer support after waiting for 36 hours. Their chat service only receive emails. In settings it shows Payment settings for Facebook page does not have any payment methods. While I am using Facebook ads for nearly 1 year and paying each month with my added payment methods.

Aug. 8, 2021

Just finished their onboarding, they create their own account and run it off there. So it doesn't utilise any learnings from your current account. I also just got a message say they can't finish it and to hop on a call. It only supports facebook too.. uninstalling.

July 13, 2021

Uninstalled this week's back, and keeps creating new ads every few days!! I don't want any more ads created. I removed this ad, but every few days this app creates new ads, even after installing it. Didn't work for me. Cost silly amounts and didn't make a single sale.

Feb. 25, 2021

Used the app for close to a month, spent over $1,000 on ads, and might have broke even. If you're in the United States you'll usually have to wait for 12 hours or so for an answer from customer support, and usually that answer is them giving you a link to the Facebook support page. One time I had a billing question where Facebook had charged the wrong PayPal account somehow and needed it fixed, and the guy told me "Sorry I've gotta go, my shift here is over" and sent me a link to Facebook support. Not worth it, stay away.

Feb. 24, 2021

This app was great until about a week ago. I thought it was awesome that they were adding Google shopping. I logged onto their webinar and decided to follow along and add our google account. This is when our sales plummeted to 0. We have been a week out with no helpful support from the ReTarget team. Beyond that, I logged in this morning thinking it had been fixed because we had 2 sales attributed to Retarget app, only to find out that my shopify only had 1 purchase. This app is horrible, support for whatever reason is now non existent, and the app straight up lies about its performance.

Dec. 24, 2020

It took a week for the app to even work because of a Facebook issue. We had to push for updates, and wasn't kept informed. After a week the ads started running in the learning phase, we used the suggested copy and budget. After £200 spend we contacted the support to see how the learning phase was going only to be told by Liza that we had failed the learning phase and we needed to tweak the copy and set a bigger budget to get the learning required. We aren't the experts, we have a good store with a high conversion rate and 200 plus visitors a day, but we don't know ads, so why is it up to us to tweak the copy and budget from what you recommend. No one looked at our account for the learning period to tell us we weren't looking good to pass the learning phase, and no one from the team contacted us after failing it, they just left it spending on non performing ads. Once I contacted them this was the only time they mentioned we had moved to limited learning phase. Really disappointed and not willing to spend a further £200 risk if they can't even look after new customer accounts. Very annoyed at this! We have a 6% conversion rate, amongst the best in the industry, and now being told it's because our bounce rate is too high!!!!

Dec. 1, 2020

Don't waste your time with this app. Their lack of knowledge is insulting. They lock down any useful features making them inaccessible on their platform. You cannot, for example, set any sort of auction limits or target CPA. You're just throwing money down a black hole and hoping some of it does an about-turn and comes back to you in the form of a sale. "learning phase, learning phase". That's what you'll here. Yes I fully understand that but you can't ignore warning signals that money is disappearing at sometimes a rate of £7 per interaction. Having had to learn myself how to run retargeting in facebook I thought these guys would know how to do it given the whole premise of their business is retargeting. Yes they have built some form of platform, though all it does is sync with facebook business manager. There's literally no value in using this app. They not only understand next to nothing about retargeting but they know just as much about e-commerce. I kept getting told "customers aren't interested in your products as you have a high bounce rate of 70% or so. The whole point of this is to retarget users that haven't registered enough interest. Fellow shopify merchants, do yourself a favour and make sure you don't go into these types of apps blind as you'll get taken for a ride. I was fortunate to cut my losses early doors. You can use the facebook selling channel and setup retargeting yourself. If you need help setting up a proper ad account in business manager then facebook support are there to help! Cue dev response on that "I didn't give it enough time, customers weren't interested"

Nov. 16, 2020

THE PEOPLE MANAGING THIS APP REACTIVATED MY AD CAMPAIGN AFTER 2 MONTHS WITH NO PERMISSION FROM ME BECAUSE THEY CLAIMED THEY SENT AN EMAIL THAT I DIDNT RESPOND TO AND 2 MONTHS LATER DECIDED TO ACTIVATE MY FACEBOOK CAMPAIGN WIHOUT MY PERMISSION. I originally was dissatisfied with Retarget App but didn't leave a review because they do not tell you that you need at least 50 adds to the cart (Facebook's requirement they say) to pass the learning phase. If you're extremely small and don't reach these numbers, they will absolutely start you on the trial and spend that ad money (which I specifically asked before starting and they said my traffic numbers were fine to try - no mention of other metrics needed to be successful). Finally, after 19 back and forth emails, they told me to work on my traffic and quality of my website (? mine looks fairly good - it's a template. Not something I made myself) and then THEY manually stopped my ad from running. I sent an email specifically asking what I need to do on my end and to make sure I didn't get charged but I wanted to save my pixel in case I could use them down the road. NO RESPONSE. Ok fine, I'm not using them anymore, they were probably annoyed but they stopped the ad campaign so I thought everything was fine. I'll come back to them when I'm bigger. That was in September. Now, November 15, I checked my Shopify billing account to see my shipping charges and noticed their app charged me $49. I thought that was in error so I sent a message to all the emails I interacted with and one removed the others from the email and then I responded letting them know they sent me a blank email and he responded saying he was looking into it and will get back with me. The person sent me an email copy/pasting a supposed email they sent me asking: "Hello, Connie! I noticed that you tried to pause your RetargetApp-powered campaign through Ads Manager. Did anything go wrong? Our application automatically resumes all campaigns which were stopped not through the in-app dashboard. It works this way to avoid Facebook mistakenly deactivating your campaign. If you want to pause your RetargetApp-powered ad campaign, you should go to your dashboard and hit the "Pause" button. Let me know if you have any questions. Best wishes," PROBLEM IS - I NEVER INACTIVATED IT. THEY DID! BASED ON OUR EMAILS. I never touched the ad account because it specifically says do not edit and I didn't want to mess up the information. I checked my entire email which has a search feature and nothing with those sentences ever shows up in my email. This email was never sent. We had a 19 email thread that never got separated - do you think if this email was ever sent that I would be crazy enough not to respond when the email before is me specifically asking what do I need to do in order to not proceed? They simply turned off the ad account, never responded and I went about my life for 2 months not checking that ad account because why would I if it has been off the entire time? I NEED A RESPONSE FROM SOMEONE TELLING ME HOW THEY ARE GOING TO FIX THIS. Now I'm out $300 that I do not have. If I don't pay this, Facebook will suspend my ad account. They only say the assumed after two months of inactivity that they themselves inactivated at my request that I magically was okay with spending money again and did so WITHOUT MY PERMISSION. Copy pasting an email that maybe you meant to send but never did does not cut it. I understand fully that I have been screwed over and will have to find a way to pay the $300+ Facebook account, but at the very least the mistake should be owned and I should be refunded $49. I don't come into your bank account and swipe money from it and tell you that I just assumed you wanted me to buy you a coffee after our last communication was you explicity saying you don't want coffee. Same thing.

Oct. 24, 2020

First, its not a two week trial -its one week. The first week minimum is a learning phase where your ad will generate zero traffic. Once running, it doesn't do anything I wasn't already doing, with more success, and for a fraction of the ad spend. So I'm not sure what value they ad when I can already create better retargeting ads myself? Their ad is a basic carousel ad with suggested tag lines riddled with grammatical errors. We went with the suggested ad spend of £24 per day. This resulted in less activity generated in the week it ran than I can get with £5 a day ad I design myself. As with most Shopify ads and "Facebook Partner" (or Google Partner for that matter!) the only ones who will make money is them.

Oct. 21, 2020

Total junk. I should have read the reviews before installing and allowing all of the permissions. It doesn't allow you to edit any ad creative, audience demographics or anything when building an ad. Then when I uninstalled it from my store, it completely broke my Facebook shop integration

Oct. 10, 2020

I'm disappointed with the customer service and will not be using this app. I downloaded this app on Tuesday night, October 6. For some reason, my Facebook is not letting me connect to the app. I requested assistance that Tuesday night. I received a response they were sending the issue to the developers. I didn't get any update until today, and they told me to do the exact same thing that wasn't working originally. I still tried anyway and was having the same issue.