Bestfulfill DTC Fulfillment
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, customers appreciate the reliable shipping times and the attentive customer service team that helps optimize shipping solutions. The app is praised for caring about its clients and providing personalized support. However, on the negative side, there are complaints about constant mistakes, quality control issues, and not following standard operating procedures (SOPs) for specifications and quality. One reviewer mentioned a costly mistake that led them to discontinue using the service.
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I have been working with them for several years and i’m happy with their services. Shipping times are respected and the team is reliable. There is always someone available to understand my needs and help me find the best solutions to optimize my shipping. They care about their clients and don’t just treat you like another account. I highly recommend.
Terrible fulfilment service. Constant mistakes and quality control issues. Do not follow SOPs on specs or quality. Their latest mess up cost me $1000s so I cut them off. Avoid them if you care about your brand.
We are truly sorry for the frustration you experienced. As a fulfillment partner, our ultimate goal is to support and protect your brand's growth, and we regret that we fell short of that commitment in this instance. We have taken your feedback regarding our quality control and SOP execution to heart and have already updated our internal processes to ensure better accuracy moving forward. Thank you for your honest feedback. It helps us grow into a better partner for the Shopify community. We wish you nothing but the best with your future endeavors.
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