Bestfulfill DTC Fulfillment
The reviews for this Shopify App are polarized, with one-star reviews highlighting issues with shipping efficiency, long waiting periods, problems with multiple item orders, delays, incorrect shipments, and poor customer service. On the other hand, there is a five-star review praising the app for providing great service. The negative reviews indicate significant room for improvement in the app's shipping processes and customer communication.
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Many of my orders have not been shipped, but the status remains "pending". Even the orders that have been shipped have constant problems. Quality control is completely useless. They do not follow the specifications and quality standards at all, which has caused me to lose a lot of money. So I have completely cut off cooperation with them.
The shipping efficiency was extremely low, the waiting period was too long, and there were numerous problems when multiple items were ordered together. Not only were the shipments frequently delayed, but there were also frequent instances of incorrect shipments. The overall was extremely disappointing.
The shipping speed was extremely slow; my order remained "pending processing" for a very long time without being shipped. I spent a lot of time repeatedly contacting customer service, but they often just read my messages and didn't reply. After waiting for several days, I finally received a response, only to be told that the item was out of stock. The experience was terrible, and I highly discourage using this app.
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