Bestfulfill DTC Fulfillment
Efficiently manage orders with our all-in-one service
Rating
2.6
feedback
6
chart
#1,733
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
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Less than a day
0%
-
Less than a month
0%
-
Less than a year
67%
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More than a year
0%
Reviews Summary
The reviews for the app are mixed, with both positive and negative feedback. On the positive side, users appreciate the fast and reliable shipping, efficient order handling, and real-time logistics updates provided by the app. Some users also mention that the app offers a lower price compared to other options in the market. However, on the negative side, there are complaints about slow shipping, with some users experiencing delays of over 25 days. Additionally, there are issues with tracking information being frequently unavailable and delays in customer service responses.
Highlights
Review RSS Feed
All reviews
May 18, 2026
Terrible fulfilment service. Constant mistakes and quality control issues. Do not follow SOPs on specs or quality. Their latest mess up cost me $1000s so I cut them off. Avoid them if you care about your brand.
We are truly sorry for the frustration you experienced. As a fulfillment partner, our ultimate goal is to support and protect your brand's growth, and we regret that we fell short of that commitment in this instance. We have taken your feedback regarding our quality control and SOP execution to heart and have already updated our internal processes to ensure better accuracy moving forward. Thank you for your honest feedback. It helps us grow into a better partner for the Shopify community. We wish you nothing but the best with your future endeavors.
Feb. 26, 2026
I've been waiting for my order to ship, but it keeps showing "pending processing." I spent a lot of time contacting them, and it took them several days to reply that the item was out of stock. This is terrible; I don't recommend this app.
Store
My Store
Using app
1 minute
Hello, thank you for your feedback. We take shipping delays and communication very seriously, as they do not reflect our standard service levels at Bestfulfill. However, we have conducted a thorough search of our recent support tickets and 'out-of-stock' logs, and we cannot find any record matching your description. To help us investigate this immediately and resolve any potential misunderstanding, please contact our support team directly via WhatsApp at +44 7729 366048. We are committed to transparency and want to ensure every user's issue is addressed. We look forward to hearing from you.
Feb. 9, 2026
Shipping is too slow, with an average delivery time of over 25 days. Tracking information is frequently unavailable, and customer service often fails to respond to messages.
Store
My Store
Using app
1 minute
Thank you for your feedback. We are very concerned about the issues you’ve raised, as a 25-day delivery time and unavailable tracking are highly atypical and do not reflect our standard fulfillment benchmarks. We have conducted a search of our internal database and support logs, but we cannot find any record of these specific issues or any account matching your description. To help us investigate this immediately and resolve any potential system errors, please contact us via WhatsApp at +44 7729 366048. Please provide your Store Name and Order IDs so we can look into this for you. We are committed to maintaining a high level of service and transparency for all our users.
Feb. 4, 2026
I thought a lower price would help cut costs, and I was thrilled to find that Bestfulfill’s service far exceeded my expectations! Shipping was fast and reliable, order adjustments were handled smoothly and efficiently, and real-time logistics updates kept me fully informed every step of the way. If you’re looking to scale your business with a trustworthy, cost-effective fulfillment partner, this is a great choice. I highly recommend them!
Thank you so much for your incredible feedback! We are thrilled to hear that Best Fulfill has not only helped you cut costs but also exceeded your expectations in shipping and order management. Our goal is to be more than just a service provider—we want to be a reliable partner in your growth journey. Hearing that our real-time logistics updates have kept you informed is exactly what we strive for. We look forward to supporting your business as you continue to scale! 🚀
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