Bestfulfill DTC Fulfillment
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Terrible fulfilment service. Constant mistakes and quality control issues. Do not follow SOPs on specs or quality. Their latest mess up cost me $1000s so I cut them off. Avoid them if you care about your brand.
We are truly sorry for the frustration you experienced. As a fulfillment partner, our ultimate goal is to support and protect your brand's growth, and we regret that we fell short of that commitment in this instance. We have taken your feedback regarding our quality control and SOP execution to heart and have already updated our internal processes to ensure better accuracy moving forward. Thank you for your honest feedback. It helps us grow into a better partner for the Shopify community. We wish you nothing but the best with your future endeavors.
I initially thought the affordable price would reduce costs, but the overall service was extremely poor. Shipping was slow, order processing was incredibly inefficient, logistics information was consistently stagnant and unupdated, making tracking impossible and resulting in a terrible experience. I strongly suggest choosing a more reliable app brand.
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