UpPromote Affiliate Marketing

Dishonest business practices. Upgraded me without my consent, and then also double charged me in a month (once on the 2nd, and then again on the 30th.

Nick with customer support is rude. Called me a liar and would avoid answering my request for supervisor support.

Disappointing Creator Discovery — Expensive, Poor Filtering, and Wasted Time I installed UpPromote for my Shopify store to build a commission-based affiliate program. While the basic affiliate management features seem functional, my experience with the paid Creator Discovery add-on has been extremely disappointing. 1. You pay to discover whether a creator is even relevant. Creator Discovery limits the number of detailed profiles you can view. The Starter add-on costs $39/month and includes just 35 profile views. Essential information, such as audience geography and estimated fake followers, is often only available after consuming one of those views. 2. The “Creator location: United States” filter is misleading in practice. I specifically need creators who can reach U.S. customers. Yet several creators identified as U.S.-based had surprisingly small American audiences. Some had only around 12%, 27%, or 36% of their followers in the United States. I understand that creator location and audience location are different metrics. The problem is that there is no audience-country filter available in the search interface, so you must spend your limited profile views just to discover whether a creator reaches your target market. 3. Search filters are inadequate. Finding relevant creators is unnecessarily difficult. Searching for specific topics such as hair serum or supplements produced no results with my other filters applied. Removing those restrictions returned a large number of poorly targeted profiles that required extensive manual screening. 4. Engagement rates can look impressive while actual video reach is extremely low. I found creators with engagement rates above 7% whose Reels averaged fewer than 700 views. Without carefully examining individual reports, these accounts can appear much more commercially promising than they actually are. 5. There is no clear indication of which creator profiles you've already reviewed. This is a basic workflow feature that should exist in a paid discovery tool. When browsing dozens or hundreds of candidates, it becomes difficult to track previously inspected profiles and avoid wasting limited views. After spending considerable time reviewing creators, I found very few strong matches for my U.S.-focused affiliate program. The combination of limited profile views, insufficient audience targeting, weak discovery filters, and poor workflow management makes this add-on frustrating and inefficient. My recommendation to Shopify merchants: think carefully before paying extra for Creator Discovery. UpPromote needs better audience-location filtering, transparent reach metrics, and proper tracking of previously viewed creators. For a small business trying to build an affiliate program without a large influencer marketing budget, this experience has been particularly disappointing.

Don’t get. This is a total waste of time. Somehow got auto billed $89 when Inever used the app. I had supposedly tried it 6/7 months prior , worthless and didn’t work. . I asked them to refund me since the $89 was for serviced not rendered and they basically told men to beat it and take a walk. I wouldn’t waste your time dow loading. Just a waste of money. .

There are much better applications than this one available. This one is MASSIVELY OUTDATED, compared to the many features and functionalities available with other apps. Also, Support doesn't speak English, so they will not communicate directly or quickly. Email or chat replies come with LONG lag times between questions and responses. Basic functionality is woefully lacking. I was on a PAID plan, not a free plan, but the starter tier of approx $25-30/month, and this is what I experienced: 1) NO ABILITY TO PAY Creators in-app. It's all MANUAL, tracking the payment that happens OUTSIDE the app only, for the free and lower-cost starter plans. Basic functionality that other apps provide, this app WITHHOLDS to force you into an upgrade. 2) NO ABILITY TO COMMUNICATE with creators in-app. You can only "save" a creator profile to a list. However, they WITHHOLD the email from the "save", require you to manually search-populate a blank email field, and they do not offer the capability to email the creator. 3) NO METRICS ON CREATORS. The withhold both the email, as mentioned, and any useful metrics on the creator besides follower count and @handle, forcing an upgrade to a more expensive plan to view. 4) ONLY 5 SEARCHES PER CYCLE. If your search results in 1 creator, then that still leaves you with only 4 searches left. 5) EACH PAGE OF CREATORS = 1 SEARCH If your search results in 150 creators, but the app only shows 10 creators per page, then you do NOT get the benefit of all 150 creators from that search. NO, you only get the 10 creators on that page. And when you click the next page, to see the next 10 from your search, that counts as 1 additional search. EFFECTIVELY, YOU WILL NEVER SEE MORE THAN A HANDFUL OF CREATORS PER MONTH BECAUSE OF THE SEARCH LIMITATION AND THAT ONLY A FEW CREATORS DISPLAY ON EACH PAGE OF A SEARCH. I CONSIDER THIS TO BE MISLEADING MARKETING, PERHAPS EVEN FRAUDULENT MISREPRESENTATION. You only get "unlimited" capabilities if you are in the highest-tier-- again, instead of serving the customer, forcing the PAID customer into the higher plans jut to access basic functionality that other apps provide for the same price as the lower-priced paid plan. 6) UNINSTALLING / UNSUBSCRIBING DOES NOT END THE PAYMENTS If your cycle starts on the 12th of the month, and you uninstall/cancel on the 16th of the month, you will not only pay for the full month (no pro-rated return). YOU WILL BE CHARGED FOR 1 MONTH AFTER YOUR INSTALL DATE. This policy is NOT made clear on sign-up and differs from other apps. While not all apps will provide a pro-rated return/refund, they DO stop all future billing after the uninstall. THIS ALSO BOARDERS ON FRAUDULENT MISREPRESENTATION. All-in-all-- this is a terrible app and I would not recommend it to anyone. I can only assume that the 3.7k 5 star ratings are either friend/family/paid or rewarded positive reviews.... or that those reviews are very old, from an era before all the advancement and launch of better apps... because there is no way on earth this is a 5 star app. I don't review apps often. But I consider this to be a public service-- so other people are not mislead, as I was. The app offered to give me "credits", or free searches, in recognition of what was wrong and my dissatisfaction and to avoid a negative review. But, I prefer to be honest-- save some other people- than to benefit from some credits in an app that isn't worth my time to use.

Very bad UI and affiliates are not checked by the UpPromote team propoerly. I'm getting scam and trash affiliates. And the same affiliate is trying to submit with different emails. Disgusting app.

merchants cannot select individual products from the dashboard and set different commission rates. the app charges a commission on every sale, which makes it expensive for merchants at scale. frustratingly

Terrible experience Cancelled as wasn't currently using and got charged for 2 more months BEWARE Just remove the app - do not rely on them actually cancelling their end

Uma porcaria! Só funciona se pagarem bem. Ainda estou à espera do meu reembolso.

Customer support person named "Tanie" is quite unfriendly, dont really appreciate it. by paying almost $100/mo for the app, i expect better attitude and service

The Logic Issue: If you have multiple collaborators or influencers (e.g., Collaborator A is linked to SKU 1, and Collaborator B provides a coupon for SKU 2), this app CANNOT handle them in a single order. Their system forced the entire order’s commission to only ONE person, completely ignoring the "Product Connection" I set up for other SKUs. In my case, even though a product was hard-linked to a specific partner, a simple coupon used for a different product in the same cart wiped out their credit. The Support/Attitude: When I reported this as a logic flaw, the support team’s response was incredibly arrogant. They claimed they had "never heard of this request" and refused to fix this fundamental data integrity issue unless I paid for "expensive customization." They ignore the fact that as a Pro Plan subscriber, I expect accurate attribution—it’s the core purpose of an affiliate app! Conclusion: This app is only suitable for very small, simple stores with only one influencer per customer. If you are a professional merchant with multiple SKUs and various influencer partnerships, STAY AWAY. Their "one-order-one-owner" logic will cause you to lose data and damage trust with your collaborators. They care more about charging customization fees than fixing their product's basic logic.

This has to be one of the worst and most frustrating Customer Service I have ever had to deal with. After speaking with Stark and Lina, it is clear they value nothing more than money. After uninstalling the app several months ago, it has still continued to charge us. Even when speaking to them, they provided no solution as they said "I cannot provide proof of uninstalling the app"... Pathetic

Scam app - install it and next thing if you want any feature at all you have to pay far more than $30 a month! What a Joke!

What a scam this is! We never used the app, and even uninstalled it, and are STILL being charged a hefty monthly fee every month with no way of cancellation. We are now in contact with Shopify Support to try to find a solution and a refund. What a hassle!

Customer support doesn't have any experience on how affiliate codes work and answer a google ads detection question. If you are going to offer a feature of detecting google ads, you should have some resources and an educated support team to answer my questions. NOT asking me to ask an affiliate that will deny any claim of using google ads. Do better.

Terrible UX experience. Not mobile user friendly. Asked the dev team to help, they completely messed up our store pages ( eg: privacy policy, FAQ's, ect ). They were showing the sign up form, and when disabled, completely DELETED ALL INFORMATION FROM THESE PAGES. Absolutely outraged. Deleting app. Never again.

Opened half a year did not receive an order, and can never find customer service

Not only is the description of this product, incredibly misleading, it’s also incredibly hard to use, and on top of it their customer service is absolute trash

We can not open the app now

It says the installation is free, but when you install the app. They provide you 14-day free trial. Once the trial is ended, they don't discontinue. They charged you automatically and said it's based on Shopify rules. You need to check your plan description on this page and be really careful!! It's a trap. Really shame on you guys. You stole my money and refuse a refund.