All reviews

Rating Breakdown

  • 5
    95% (2,764 ratings)
  • 4
    3% (79 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (36 ratings)

Reviews with Text

  • 92% (2,689)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 20, 2025

5 stars go to Tanie who was extremely helpful on in-app support!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2025

Tanie was very knowledgeable and certainly attentive to my concerns

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2025

Just getting this dialed in and ran into some technical issues that turned out to be due to the AWS outage. The problem was resolved and Mina, my support in the chat, was very helpful and reached out even after I had left the chat to let me know the problem was solved. She then walked my through some quick steps to verify the issue was in fact repaired. Great support says a lot about a platform. I am looking forward to watching how this works in our store.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 20, 2025

Doing quite well. I appreciate being able to talk to a human.

Store

Trainz

Using app

Over 3 years

Total reviews

8

Average rating

4.6

5 / 5 Share

Oct. 20, 2025

Mina was super helpful with guiding me in setting up my affiliate program in UpPromote. Thanks a lot!

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2025

Quick and helpful response.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2025

The online support has been very helpful.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 19, 2025

Made updating an email for an affiliate so easy. Thank you Clara :)

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2025

So far so good, Mina helped me out quickly. We will see how the app works for us down the line, but I think we will keep working with UpPromote.

Using app

About 2 hours

Total reviews

10

Average rating

5.0

5 / 5 Share

Oct. 18, 2025

While on the trial, we had an issue with our affiliate links. The store had generated links to our old domain instead of the new one. I reached out via email for support (probably after hours, on a weekend). Tho it was at an unusual time, I received an email back regarding the issue, along with chat support around the same time. For not having a support number to call, I do feel like this was the highest level of support possible, if not above and beyond. The issue was resolved and we're moving forward with this platform. For the most part, it's easy to use and pretty user-friendly.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

Oct. 17, 2025

Lina was so helpful providing support for up_promote affiliate referrals. She really made the process so much easier.

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2025

Tommy was excellent and very helpful with me sorting a program

Store

CSH

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 16, 2025

Super helpful!!

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 16, 2025

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 16, 2025

Mina provided fast and reliable support.

Store

Kiseau

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 16, 2025

Top notch customer service. thank you Mina!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2025

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 15, 2025

Excellent, Tanie was great and efficient... i recommend her for support <3

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2025

I had an issue with the App staying at a endless loading loop after adding it as a section block on the affiliate program landing page. Long story short, it had to to with the CSP of the theme blocking the API request. I reached out the support team, which escalated the request to their dev team and. On the following day, I already had a follow up on the chat. After a few back and forth words here and there, I was able to solve the problem. Nick was the bridge between the dev team and myself to make it all possible. Please, kindly give Nick a raise.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 15, 2025

Using app

About 1 year

Total reviews

2

Average rating

5.0