UpPromote Affiliate Marketing
Drive referral sales loops with influencer & affiliate program
Rating
4.9
feedback
3,425
chart
#451
All reviews
Review RSS Feed
Feb. 5, 2020
Low customer service quality. They Don't help too much... the app is ok but need some points to be improves, special the customer service...
We are so sorry if you are disappointed at some point. We only received a ticket asking for instruction to remove the app on Jan 24 08:43 and we walked you through all the steps, then we got no reply from you, we hope you could share more about your unhappy experience with our support service so we can improve better in the future.
Feb. 5, 2020
People of customer service not very helpful. I send them few simple and constructive questions and they replied me to find other app and not waste them time. I don't understand why this tone... Nice app but customer service need to improve how talk with customers.
We are so sorry for your unhappy experience. The thing is you required a huge customization that affects our whole system as well as requires massive resources to process, so we had to confirm that we cannot execute your requirement and recommended you to find another solution because we don’t want to waste your time for unfit solution and have new direction sooner. Also, we tried to look for other apps on the app store but none seems to meet your request, that’s why we didn't suggest you a specific app name. Again we would like to confirm that we never want to ignore our customer, on the other hand, we want to save your time actually.
Feb. 3, 2020
We've just finished installing the app and the team was extremely helpful and fast in getting back to us with any questions. Easy to install and the dashboard is easy to navigate.
Sept. 14, 2020
Fantastic Affiliate App does exactly what it says on the tin and support has been extremely helpful so Highly recommended!
Jan. 20, 2020
I have 800 affiliates and the only affiliate orders I ever get are the actual affiliate ordering for themselves. Additionally, they are double dipping on the orders. I removed this app because it is a scammers heaven and slows down my funnel by giving options to shady people.
Hi Black Sands, First of all, we are sorry for your unhappy experience. We've checked our database and saw that you have over 800 affiliates in total and 756 affiliates that are generated from Convert customer feature (most of their accounts are automatically created because they sign up on your shop) while other 55 affiliates are not customers. When you enable Convert customer feature, we believe that you want to turn your customer to affiliate and keep them as loyal customers. The fact that the affiliate can buy from their own link can help to keep them as your customer, but if you find that is unfair, we will add a setting to select if affiliate can buy from their own link or not. After scanning the database, we see that just within 15 days, you have got a pretty big number of organic affiliates and they DID GENERATE referral orders for your store, so in our opinion, your system is running smoothly and could bring success in long-term. However, as an app developer, we always want to support our merchant to use the app in the most effective way, in your case, if you use Convert customer feature, I recommend you use a combination of several features in order to bring the most success: 1. Create another program for your converted customer and offer a lower commission rate for them. 2. Set Store credit as a payment method so your customers can get store coupons to keep buying on your shop instead of getting direct money. 3. You should disable Convert sign-up customer feature if you find it unhelpful. On our side, we will definitely launch more features support you as well as other merchants better: 1. Add settings to allow/forbid affiliates buying from their own link 2.Add setting to setup payment method for each program (so your converted customers can only be paid in Store credit) Since you use our paid plan from 6/1/2020, your trial days is over and you will be charged next month, but we are ready to refund your money for this month and offer you another month using the app free so you can try it out more to see if it actually works. Hope with my suggestion and my offer above, I sincerely hope you can give our app another chance.
Jan. 14, 2020
easy to use and set up would like to share this app with others, and the price is affordable. download now and try it, and you will know what I am talking about
Jan. 11, 2020
I just downloaded this app so not sure how it will work, however it was very quick and easy to setup. I'm looking forward to getting started.
Jan. 11, 2020
great app no capp . makes lives so much easier.. running wholesale online. imagine that living in 2020
Jan. 2, 2020
I used the app and I'm satisfying so far from the service specially it has a great service in a free plan. Thanks
Dec. 8, 2019
Great app! Does exactly what it says. Nothing to complain about, yet! Keep up the good work. Excited to see what's next.
Dec. 4, 2019
easy to use is the most important with this app. Via the setup guide, I can easily set up all the process myself. And the customer service is great. Thank you
Dec. 2, 2019
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Thanks for your review, we appreciate it and will definitely work harder to improve the app better and better. If you need any support, just drop us your request to email [email protected].
Nov. 21, 2019
I used this app to automate my affiliate program. I really like how they provide you with an easy start up guide that literally walks you screen by screen how to set up all that you will need! Also, the customer service is so kind and responds promptly.
Using app
27 days
Total reviews
1
Average rating
5.0
Nov. 20, 2019
I think i will enjoy this.Keep it up guy's My website visitors will surely love this new application
Nov. 18, 2019
Awesome. It shown session expired on the register page. But the customer service help us to fix it!
Nov. 18, 2019
Edit: 5 stars for this insanely fast response and quick fix! Great customer service. App is great, except none of my affiliates are able to log into their accounts. They all receive a "session expired" message. We've reached out to Zendesk for help. If we can get this working then we'd love to change our review to 5 stars.
We sincerely sorry for your unhappy experience. We've detected the issue immediately and everything has been solved now. Please check again and let us know.
Nov. 15, 2019
This is quite an amazing Affiliate marketing APP. First of all, it has free plan, and the free plan almost include all the basic functions you need; Secondly, it's customization is very easy to use, you don't need to add codes here and there; Thirdly, their support team response very fast, and all your concerns and questions, they have very detail but easy to read help document. Highly recommend!!! You must have one!
Nov. 6, 2019
Awesome app. Really helps us to automate affiliate marketing. Without this app we would spend hours on manual work.
Oct. 24, 2019
Just started to use the app. Very easy to set up, and customer service has been wonderful with answering my questions. Excited to use!
Oct. 11, 2019
I've been really impressed with this affiliate app. Beautiful interface, clean tracking, and they're adding features all the time. Keep up the great work!