UpPromote Affiliate Marketing
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The app is great ad it is doing pretty much what it says however, I needed the support team to help me out on some configuration and although it is not instant, they reply with help quite fast and helped me a lot. Awesome team behind this. Thanks guys
The tutorial made it extremely easy to set up! Can't wait to start using it! Hoping for lots of affiliates! <3
This app is strategically getting more expensive and offering less. They make it clear that you will be severely affected for anything less than their $50/month plan. We have VERY basic needs for our program and there is incredibly complexity to this app. I don't want to switch, but I feel like we're slowly being forced to leave due to unnecessary complexity.
I feel like this is too hard to set up and should be much easier. I can't figure out easy things like telling people the important details about the program before they sign up.
The app is brilliant. It takes a little patience to figure it all out but youll get there eventually. Brilliant customer service and it works great! 5*
Just installed today, not bad, pretty basic free plan but reasonably priced for paid plans. a lot of typos on the default email templates though.
Very nice APP and easy to connect with shopify. We need now to find more affiliate people to sales more :)
it's a huge time consumer to have to manually do codes on the back end. I don't think I should have got to go on, everything else works really well so far.
Thanks for your feedback but there is no step in our app that requires manual coding task, everything can be done within a few clicks so there must be a misunderstanding here. Also, there are many features in our system that were built and being built to help manage everything automatically and reduce manual actions( especially, if you are having a lot of affiliates and order being generated) . In case you run into any issue, please send us an email to [email protected], our team will try our best to help :)
Just upgraded to growth plan and believe that it is a solid app; however, I think there is some work to be done on the User Interface and design for affiliates and brands alike. Not the easiest to navigate and logically understand at first, but once you get used to it, it clicks. Once they get those worked out, should be a five star experience.
I have been using this app for over a month now and it is great. It makes affiliate marketing so easy and the tracking of referral orders is all automated. Even refunds are taken into account when calculating affiliate commissions. But most of all, customer support is AMAZING. They always respond within a few hours and they either have a solution for you or agree to add whatever feature on their to-do list. But what's great is that they actually implement their to-do list in a timely manner. So that features that you requested actually get implemented! I highly recommend this app. The only negative I found so far is that the affiliate dashboard is only in English. In my case, I have affiliates that only speak French and that is difficult for them. But the developers have put it on their to-do list and if all goes well, I hope to have a French affiliate dashboard soon!
Thanks for your feedback, we really appreciate it. We have just launched Multi-language feature which supports translating Affiliate account into multiple languages: English, Spanish, Chinese, German, French, Portugese, Italian. Also auto-detect language based on affiliate's location is available and merchant has the option to edit translation text. Please try it out and tell us how you feel.
I use this app to help set my affiliate link! so far is great and I love using it. it its simple and easy to navigate
We're using this app and so far so good. Easy to install, lots of configuration possible. A bit expensive for our utilization however, there's no bug this far. We'd like more reports available for our customers such as sales by products and others. Great app regardless. Don't hesitate.
We are just beginning to use this app and so far so good. I'm looking forward to seeing how it works with our newly sprouting affiliate members...
Low customer service quality. They Don't help too much... the app is ok but need some points to be improves, special the customer service...
We're sorry if anything left you feeling disappointed. Based on our records, we received a ticket asking for instructions to remove the app at 08:43 on Jan 24, and we walked you through all the steps, but we didn't hear back from you afterward. We'd genuinely love to learn more about your unhappy experience with our support so we can keep improving in the future.
People of customer service not very helpful. I send them few simple and constructive questions and they replied me to find other app and not waste them time. I don't understand why this tone... Nice app but customer service need to improve how talk with customers.
We're truly sorry if you felt disappointed at any point. Your request involved a very large customization that would affect our entire system and require significant resources, so we had to be upfront that we couldn't carry it out — and we suggested exploring another solution because we didn't want you to spend time on something that wouldn't fit, so you could find the right direction sooner. We also looked for other apps on the App Store, but none seemed to meet your specific request, which is why we didn't recommend a particular name. Once again, we want to assure you that we never intended to ignore you — on the contrary, our goal was genuinely to save you time.
We've just finished installing the app and the team was extremely helpful and fast in getting back to us with any questions. Easy to install and the dashboard is easy to navigate.
SET UP WAS QUICK, EASY and LOOKING FORWARD TO GENERATING MORE PROFITS and MORE TRAFFIC, WITH THIS SYSTEM.
Fantastic Affiliate App does exactly what it says on the tin and support has been extremely helpful so Highly recommended!
I have 800 affiliates and the only affiliate orders I ever get are the actual affiliate ordering for themselves. Additionally, they are double dipping on the orders. I removed this app because it is a scammers heaven and slows down my funnel by giving options to shady people.
Hi Black Sands, first of all we're sorry for your unhappy experience. On reviewing our database, we can see you have over 800 affiliates in total: 756 of them were generated by the Convert customer feature (most created automatically because they signed up on your shop), and the other 55 are not customers. When the Convert customer feature is enabled, the goal is to turn your customers into affiliates and keep them as loyal buyers. Allowing an affiliate to purchase through their own link helps retain them as your customer, but if you feel that's unfair, we'll add a setting so you can choose whether affiliates can buy through their own link. Looking at the data, in just 15 days you gained a sizeable number of organic affiliates who did generate referral orders for your store — so in our view your setup is running smoothly and has strong long-term potential. As an app developer, we always want to help merchants use the app in the most effective way. In your case, if you use the Convert customer feature, we'd recommend combining a few features for the best results: (1) create a separate program for converted customers with a lower commission rate; (2) set Store credit as the payment method so customers receive store coupons and keep buying on your shop rather than direct cash; (3) disable the Convert sign-up customer feature if you find it unhelpful. On our side, we'll continue launching features to support you and other merchants better, including: a setting to allow/forbid affiliates buying from their own link, and a setting to configure the payment method per program (so converted customers can be paid only in Store credit). Since you've been on our paid plan from 6/1/2020, your trial has ended and you'd be charged next month — but we're happy to refund this month and offer you another month free so you can explore the app further and see how it works for you. With these suggestions and this offer, we sincerely hope you'll give the app another chance.
easy to use and set up would like to share this app with others, and the price is affordable. download now and try it, and you will know what I am talking about
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