UpPromote Affiliate Marketing
UpPromote - Affiliate, influencer, referral programs
Rating
4.9
feedback
2,908
chart
#351
All reviews
Review RSS Feed
Oct. 13, 2025
Nick should get paid more, he's the best staff member by far and will go out of his way to help you. 4 stars though because there is some sneaky paywalls in this app that you'd never guess was there until you're fully invested. Tread carefully.
Dec. 18, 2024
Perfect first contact. Tanie helped me with good information and my first questions for this app and tried her best to help me.
Oct. 8, 2024
Nick has been incredible! I’ve been searching for an app that offers a free trial without heavy limitations, and UpPromote has exceeded my expectations. However, what truly stands out is Nick who has patiently solved every single question, issue and customisation. I must add, the reason it didnt receive 5 star, is because there are a-lot of styling and mobile compatibility issues. Logo, style and resizing that makes the user journey look really awful. I have spent hours (with the helpful) support team to solve these issues which are rather basic styling issue that should just work. Also making Font styling (size and format) available to the user to edit would make the processes easier. Thank you
Sept. 30, 2024
Please, contact me! I was very happy with this app but now I can enter in the app, there's an error apparently. I can't find a way to contact you because the login is not working
Hi there. We're sorry to hear about the issue you got there. We have sent you an email to troubleshoot. Please check your mailbox in your most convenience and provide us with more details on the error you got. We'll try our best to make things for you. Cheers!
Sept. 30, 2024
Hannah was super helpful with setting up and answering any questions I had
Sept. 4, 2024
It was so close to good! Really great portal and extensive configuration - managed to get the portal, sign in, all pages, and functionality working exactly how I wanted them. Unfortunately, only got purchase tracking to work when Shop Pay was used, but not when regular checkout was done - we admittedly have a strange website setup.. Tested and tried for a while, couldn't get it going. Besides that, the upgrades are far more expensive than the alternatives, which offer perfectly competitive features.
Hi, this is Stark from UpPromote. Thank you for your feedback. It seems there may be some misunderstandings here. Typically, regular checkout is the most compatible with our tracking system. I tried to see if you contacted us to discuss about the tracking test, but it seemed like you never did. We'd love to assist you on setting up the app properly, so please don't hesitate to reach us via the in-app chat. A live agent will be there to help you. Regarding the pricing, we'd love to provide some help too. Looking forward to talking to you. Cheers!
Aug. 24, 2024
Selina provided great service! All of the support has been really helpful. I'm still trying to understand the tool, but the support is really great.
Hi there. This is Stark from UpPromote support. Thank you for sharing your feedback. Since we do have a lot of features, it's understandable that some users struggle a bit at first. We'd love to help you out, so please don't hesitate to reach us via the in-app chat again. We'll be there for you. Cheers!
July 29, 2024
i like your employee Barney, she is so sweet ,she help with me
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us via the in-app chat anytime. Cheers!
July 15, 2024
There are some issues with the app itself. I created a list and sent it to customer service who said all the items I discussed they have IT working on. It has been months though and I haven't seen those changes. Examples would be when refreshing the screen it doesn't keep you on the screen you're at, it boots you all the way back to the beginning. The back arrow does the same, even though it has a back arrow for you to press when you are getting additional details on a referral, it boots you all the way back to the first page. This requires the user to have to really pay attention to the page they were on in order to get back where they were. Its a time suck. The customer service team though has been spot on and very helpful. They always take their time to really show me exactly what I need. SELINA and NICK are all I have worked with and they are 5 STARS for sure. If the app fixes the back arrow or refresh button, it would get 5 stars as well.
Hi there. This is Stark from UpPromote support. I hope you're doing well. We have changed the back end codes so that it will save the filters and paging on the same session (as long as you don't go to another tab on the left-hand navigation bar). It's currently on the testing phase and will be released very soon. We will send you a notification as soon as it's available. I hope with this change, your experience with UpPromote will be flawless. Thank you for bringing this up to our attention. All the best,
March 27, 2025
The app performs quite well. I think it would be good to improve some details, but I don't know if it is technically possible. So congratulations to those who created this app and grateful for helping small brands. The service via chat is very good, especially there is a guy named Nick and a girl named Tanie who are always making an effort to respond and give clear solutions, his helps make understanding the app simpler. Thank you!
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
March 15, 2024
pretty good experience using the app so far
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
Feb. 21, 2024
Love that it is user friendly and integrated with in Shopify. I love how it sends emails to Affiliate and creates coupon codes for each person for free. I wish you could for free create customize link for each affiliate instead of having to pay for this feature.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
Jan. 20, 2024
Evans was super helpful at customer service and took time to understand and find a solution for the issue.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
Jan. 9, 2024
Não tenho muito ainda dizer!
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
Dec. 11, 2023
love the ease of use for the most part
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
Dec. 1, 2023
Excellent app that seems to do absolutely everything one could hope for. Customer service is quick and helpful. I highly recommend. I only removed a star because I believe that the ability to translate the affiliate guide/forms in multiple language should be available on the Growth plan (and not only on the much more expensive Professional plan).
Hello there. This is Stark from UpPromote support. Thank you for the feedback. Just to clarify, you can still put/select any language you want into the affiliate guide page and the affiliate registration form. On the other hand, we do get your point there. Our team will discuss and consider make that function available in the Growth plan. Thank you for the suggestion. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
Nov. 22, 2023
There are a few improvements needed to make the reporting and comms a little better, but the team at Secomapp are just amazing and super happy to help! I can't say enough about how much effort they put in to help us build the best system possible.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance to work with you to resolve any issue you've been having. Hope you can check out the in-app chat soon. Cheers!
Oct. 8, 2023
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
Aug. 8, 2023
A little confusing but so far so good. Hoping it will help manage my affiliates better and help me save time.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!