UpPromote Affiliate Marketing
Drive referral sales loops with influencer & affiliate program
Rating
4.9
feedback
3,398
chart
#395
All reviews
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Feb. 12, 2026
I needed to make some changes and the support team was fantastic. Thank you !!
Feb. 11, 2026
This is by far the most professional app and very intuitive as well, so highly recommend it. Excellent support and communications on all the new features and best practices, a true business partner. Thank you!
Feb. 11, 2026
El equipo de soporte (sobretodo Mina, un encanto ) me ha ayudado satisfactoriamente y la app es muy intuitiva y al idioma español y he podido editar muy bien mi programa de embajadores para mi tienda de shopify
Feb. 10, 2026
Support has been great while I am setting up, super responsive. Setting up has been realitively straight forward, and I like the affiliates dashboard; it seems simple for them to use. Will update the review once I've launched my program and start getting affiliates through.
Feb. 10, 2026
My interaction with Mina was great. Fast and accurate and easy to understand responses.
Feb. 10, 2026
Exceptional support, fast responses, and immediate solutions. The quality of support provided by their team is excellent. Today, Tanie assisted us and perfectly demonstrated the professionalism and efficiency of the support team.
Feb. 10, 2026
I have used Up Promote for our company brands now for over 12 months, with great success - the team are always on hand quickly to provide support, which enabled us to achieve this. All communication is through live chat, I have never had issue in connecting with a Up Promote team member straight away, which as an Affiliate Manager makes my day-to-day more seamless. The team at Up Promote are always helpful & positive - thank you to the Up Promote team! :) Special thanks to Tanie today who worked with me to make necessary updates on our programs.
Feb. 10, 2026
Support is quick and effective. I was especially helped by Tanie from In-App Support. She quickly escalated and fixed our issue and remained in contact while the issue was being fixed.
Feb. 10, 2026
very useful and responded right away. Helped me do what I needed to get done and was very clear
Feb. 10, 2026
Application pratique avec une multitude de fonctionnalités différentes. L'équipe d'aide est très réactive et arrangeante en cas de demande. Je recommande cette application. Seul bémol, c'est qu'il faut tout re configurer en français et bien vérifier chaque ligne d'écriture ou de prompt pour ne pas envoyer des infos systématiques en anglais. Je recommande!
Feb. 9, 2026
Tanie was very responsive and is helping me figure out some issues I'm having with the development team. She was very nice and I'm looking forward to hearing back from her about the issue.
Feb. 9, 2026
Feb. 8, 2026
Thanks for the excellent customer support from Lina. It was quick and stress free.
Feb. 8, 2026
The Logic Issue: If you have multiple collaborators or influencers (e.g., Collaborator A is linked to SKU 1, and Collaborator B provides a coupon for SKU 2), this app CANNOT handle them in a single order. Their system forced the entire order’s commission to only ONE person, completely ignoring the "Product Connection" I set up for other SKUs. In my case, even though a product was hard-linked to a specific partner, a simple coupon used for a different product in the same cart wiped out their credit. The Support/Attitude: When I reported this as a logic flaw, the support team’s response was incredibly arrogant. They claimed they had "never heard of this request" and refused to fix this fundamental data integrity issue unless I paid for "expensive customization." They ignore the fact that as a Pro Plan subscriber, I expect accurate attribution—it’s the core purpose of an affiliate app! Conclusion: This app is only suitable for very small, simple stores with only one influencer per customer. If you are a professional merchant with multiple SKUs and various influencer partnerships, STAY AWAY. Their "one-order-one-owner" logic will cause you to lose data and damage trust with your collaborators. They care more about charging customization fees than fixing their product's basic logic.
Thank you for sharing. As mentioned, we cannot change our tracking logic on the production version, which is used by all of our users for the past 6 years, just to match your specific need. On the other hand, we're willing to do a customization on our special server, which requires the Enterprise plan and a one-time customization fee. It's the only option we can go for, but you're not willing to proceed. Anyway, we respect your decision. Good luck on finding another Affiliate Marketing app that can match the logic you needed. Cheers!
Feb. 8, 2026