UpPromote Affiliate Marketing
UpPromote - Affiliate, influencer, referral programs
Rating
4.9
feedback
3,948
chart
#316
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July 15, 2024
GREAT SUPPORT
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat channel anytime. Cheers!
July 15, 2024
There are some issues with the app itself. I created a list and sent it to customer service who said all the items I discussed they have IT working on. It has been months though and I haven't seen those changes. Examples would be when refreshing the screen it doesn't keep you on the screen you're at, it boots you all the way back to the beginning. The back arrow does the same, even though it has a back arrow for you to press when you are getting additional details on a referral, it boots you all the way back to the first page. This requires the user to have to really pay attention to the page they were on in order to get back where they were. Its a time suck. The customer service team though has been spot on and very helpful. They always take their time to really show me exactly what I need. SELINA and NICK are all I have worked with and they are 5 STARS for sure. If the app fixes the back arrow or refresh button, it would get 5 stars as well.
Hi there. This is Stark from UpPromote support. I hope you're doing well. We have changed the back end codes so that it will save the filters and paging on the same session (as long as you don't go to another tab on the left-hand navigation bar). It's currently on the testing phase and will be released very soon. We will send you a notification as soon as it's available. I hope with this change, your experience with UpPromote will be flawless. Thank you for bringing this up to our attention. All the best,
July 15, 2024
UpPromote has allowed be to scale my business and build a strong community. Tommy from the support team has been amazing
July 14, 2024
selina was amazing and fast to get answers i needed. i dont remember the last time i had support that fast and efficient. holy shit.
July 14, 2024
Ok, I am still studying the app, Barney is providing very good assistant, hope it will help on my sales.
July 13, 2024
I struggle with all tech. Tommy was supportive and stayed with me until I understood how to get the job done. Very happy
July 12, 2024
Still learning the ins and outs of UpPromote, but so far I am thrilled with my experience and especially the customer service. Nick was incredibly efficient, professional, and personable with me on UpPromotes chat support. They answered every little question I had haha. To me, the way customer service is handled is very telling of the company itself.
July 12, 2024
Excellent chat service! Unfortunally i am really punctual, therefore tiring. Tommy was up to the task! i am really satisfied!
July 11, 2024
UpPromote Affiliate Marketing is a fantastic platform with quick and responsive customer support. Their live chat feature is especially helpful for addressing any questions we have about the platform.
July 10, 2024
Great app, the service was fast and effective. Would definitely recommend.
July 10, 2024
Brilliant customer service team! Special shout out to Evans. Very helpful and quick to respond, efficiently addressing all issues. The integration into Shopify is seamless and perfect, making the entire process smooth and hassle-free. Highly recommend!
July 10, 2024
Really good app, we need it for an MLM-structure and for multiple shops. As we have some specific needs I asked many questions to the support. Selina always replied really fast and took care of many questions we had. Thanks again Selina for your time :) As far as we tested it UpPromote works out pretty fine, so also compliments to the developers and other workers in the company.
July 9, 2024
Such an easy set up! I spoke with Cassie and she was the nicest and most efficient!