All reviews

Rating Breakdown

  • 5
    95% (3,096 ratings)
  • 4
    2% (80 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (2,989)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 9, 2025

Tanie was very clear and patient throughout the process. She responded quickly and explained everything in a simple, helpful way. Thanks to her, I was able to better understand how the commission structure works. Excellent support.

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

Tanie from UpPromote provided outstanding support. She responded very quickly, was extremely helpful, and incredibly friendly throughout the entire process. I’m really impressed with the service!

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

super helpful when i had a question about setting up a specific program for affiliates.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

So helpful how quickly the uppromote staff reacts via Chat. Tanie was especially kind and helpful. Happy for having chosen uppromote.

Using app

Over 2 years

Total reviews

2

Average rating

3.5

5 / 5 Share

Dec. 9, 2025

Support from UpPromote has been very good. Tommy in particular has been very friendly, quick, helpful, and reliable in supporting us with our requests.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2025

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 8, 2025

absolutely ridiculous app not helpful or useful, still tried to charge my card $299 for a sub i cancel and deleted there app yet they still insist in trying to take money from me! Shopify has too Much of these vampire like Apps that you need to help grow Etsy is much better From getting Organic Sales

Using app

15 days

Total reviews

1

Average rating

1.0

Developer Reply

Shopify send you bills from all app on the same day every month, while each app has its own billing cycle. If the app's billing cycle started before you canceled/uninstalled, you would still receive the bill for the whole cycle when the next billing date comes. This rule applies to all apps. We're more than happy to support you in such cases. Please reach us via [email protected] so we can assist.

5 / 5 Share

Dec. 8, 2025

Always quick to help. Tanie was right on the job!

Using app

28 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

Mina was great- and I always feel their customer support chat is quick and helpful!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

J'ai réussi a parler avec un vrai conseillé en quelques secondes. C'est un vrai bonheur d'être entendu et compris. Mina a été adorable, patiente et de bons conseils.

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

Support is really fast, Tanie helped me with my issue in less than a minute

Store

NYCMode

Using app

29 days

Total reviews

7

Average rating

4.4

5 / 5 Share

Dec. 8, 2025

Great! Tommy also helped me modify the logo displayed on the page. The customer service was very patient in guiding me through the setup process. It was really impressive.

Store

LacLume

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2025

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2025

Mina was incredibly helpful from start to finish. She responded to my inquiry quickly, answered all of my questions clearly, and was so kind and professional throughout the entire interaction. It truly made the whole experience smooth and enjoyable. Excellent customer service!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 13, 2026

Amazing support!!!! Very helpful!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 6, 2025

Tommy was really helpful and patient with me, and took the time to both explain and fix my issue and get it working the way I want.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2025

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Using app

14 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Tanie is the best support assistant

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

Mina was VERY polite, quick helpful with navigating me in the right direction. I do love this app. It's awesome!!

Using app

6 months

Total reviews

1

Average rating

5.0