UpPromote Affiliate Marketing

We're truly sorry if you felt disappointed at any point. Your request involved a very large customization that would affect our entire system and require significant resources, so we had to be upfront that we couldn't carry it out — and we suggested exploring another solution because we didn't want you to spend time on something that wouldn't fit, so you could find the right direction sooner. We also looked for other apps on the App Store, but none seemed to meet your specific request, which is why we didn't recommend a particular name. Once again, we want to assure you that we never intended to ignore you — on the contrary, our goal was genuinely to save you time.

Hi Black Sands, first of all we're sorry for your unhappy experience. On reviewing our database, we can see you have over 800 affiliates in total: 756 of them were generated by the Convert customer feature (most created automatically because they signed up on your shop), and the other 55 are not customers. When the Convert customer feature is enabled, the goal is to turn your customers into affiliates and keep them as loyal buyers. Allowing an affiliate to purchase through their own link helps retain them as your customer, but if you feel that's unfair, we'll add a setting so you can choose whether affiliates can buy through their own link. Looking at the data, in just 15 days you gained a sizeable number of organic affiliates who did generate referral orders for your store — so in our view your setup is running smoothly and has strong long-term potential. As an app developer, we always want to help merchants use the app in the most effective way. In your case, if you use the Convert customer feature, we'd recommend combining a few features for the best results: (1) create a separate program for converted customers with a lower commission rate; (2) set Store credit as the payment method so customers receive store coupons and keep buying on your shop rather than direct cash; (3) disable the Convert sign-up customer feature if you find it unhelpful. On our side, we'll continue launching features to support you and other merchants better, including: a setting to allow/forbid affiliates buying from their own link, and a setting to configure the payment method per program (so converted customers can be paid only in Store credit). Since you've been on our paid plan from 6/1/2020, your trial has ended and you'd be charged next month — but we're happy to refund this month and offer you another month free so you can explore the app further and see how it works for you. With these suggestions and this offer, we sincerely hope you'll give the app another chance.