All reviews

Rating Breakdown

  • 5
    95% (2,831 ratings)
  • 4
    3% (80 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (37 ratings)

Reviews with Text

  • 92% (2,750)
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5 / 5 Share

July 4, 2025

Great app, Nick is awesome!

Using app

4 days

Total reviews

6

Average rating

5.0

5 / 5 Share

July 4, 2025

Have to admit, I have had great customer experience so far with UpPromote. Mina recently assisted me with an issue I had with one of our applicants to our program and she sorted it out almost instantly. Overall, although there is a bit of a learning curve for me, the software has been working well and the support has been stellar!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2025

very helpful and efficient

Store

DE URIA

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

Easy to setup and manage. Their customer support is great, connected via chat to Clara and she resolved my problem quickly!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

UpPromote's customer service is quick, reliable, and thorough. For that reason alone, I would recommend this app to all Shopify users. You aren't waiting for an email for days on end. The in-app chat feature has them responding to you within the hour! It has saved us several times in running our affiliate program.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

Barney at UpPromote has been incredibly patient and extremely helpful every time I require assistance. His responses are always prompt, clear, and solution-focused, which has made setting up and navigating the platform so much smoother. Truly appreciate his support and excellent customer service!

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2025

Very helpful.

Using app

About 3 years

Total reviews

4

Average rating

4.8

5 / 5 Share

July 3, 2025

My experience was amazing!

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 3, 2025

Great customer service! Pretty fast.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 2, 2025

Fast, friendly and efficient. Went above any beyond to sort my query

Store

My Store

Using app

2 days

5 / 5 Share

July 2, 2025

It took Tommy a minute to respond and just 30 seconds to help me with a minor query, but it made an excellent first impression as I’m just getting started with UpPromote.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

July 2, 2025

I have had the best customer service ever with this plugin in shopify and many of my problems have been solved through customer service. I highly recommend using this plugin!

Using app

16 days

Total reviews

6

Average rating

5.0

5 / 5 Share

July 1, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2025

Simple and straight forward. I would really suggest it for beginners.

Store

X-PHY

Using app

25 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

June 30, 2025

Quick, efficient and knowledgeable.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

June 30, 2025

Great support service! Hannah was a great helper!

Store

OOOMG

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 29, 2025

Clara helped solve my issue perfectly. Thank you so much!!!

Store

My Store

Using app

27 minutes

5 / 5 Share

June 29, 2025

Haven't used the app yet, but setup was easy and when I needed support with setup details Clara was very efficient and helpful.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2025

Mina was super helpful and patient! Loved the experience. Excited for the app.

Using app

About 2 hours

Total reviews

4

Average rating

5.0