UpPromote Affiliate Marketing
Drive referral sales loops with influencer & affiliate program
Rating
4.9
feedback
3,131
chart
#362
All reviews
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Sept. 22, 2022
Fantastic app at a great price. The software itself is pretty intuitive and the help docs (of which there are plenty) is very good, so getting it set up has been pretty straight forward once you understand their nomenclature. When I've reached out to support, the response (via chat) has been very quick and they've been very knowledgeable (thanks Gwen). One nice feature of this software is that you can automatically move an Affiliate from one tier (they call them programs) to another based on their referrals' sales (and other options too). It would be really great if I could auto-generate a new, unique discount code for them with upgraded benefits associated with that new higher tier as well. If not that, at least give me the ability to run a report (each week, month, quarter, whenever) that showed me which Affiliates had moved up a Tier so I could manually adjust their discount code. Bottom line - GREAT app! Just needs a small tweak to be PHENOMENAL!
Hello there. This is Stark from UpPromote support. Thank you for the suggestion. We totally understand your need of seeing the tier-progress of affiliates. We would love to hear you out and have a chance working with you to improve the experience. We've sent you an email with more discussion. Cheers!
May 10, 2022
i DIDN'T NOW HOW IT WORK WELL, i JUST USE IT NOW, i WILL UPDATE WILL REVIEW ONCE I USED IT FOR A LONG TIME
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!
April 24, 2022
The app works really well. It is obvious that they've been around for a while and the app is very polished. However, one of the main reasons I picked this app was the availability of a decent free plan and an affordable first-tier. However, this was deceiving. I was immediately forced to go to "Growth" because the free plan doesn't support paying with store coupons, which is the only way I want to pay. And I will quickly be forced to go to Professional because the Growth plan doesn't support Klaviyo. This was not obvious from the App Store page, so a little sneaky. And now I'm kind of committed, which I guess was the idea from the start.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. We believe that our advance features could bring much more value to merchants as their businesses expand. We have just tried to contact you via the in-app chat to discuss further. Please check that out :D Cheers!
April 20, 2022
Für mich als Onlineshop Betreiber ist das Thema komplettes Neuland und die Navigation wirkt im ersten Moment sehr überladen. Man muss sich die Zeit nehmen und alles Steps, die zum Glück vorgegeben werden, gründlich durchlesen. Man wird quasi an die Hand genommen und durch das Programm geführt. Ich stecke zwar immer noch im Lernprozess, freue mich aber jetzt schon es ausgiebig nutzen zu dürfen.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!
March 14, 2022
Easy, quick to set up, got it setup and working within an hour. Very good integration with Shopify, including Product Highlighting in the affiliate marketplace. Localisation Support was OK, seemed a bit clunky in use but was complete in quality.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!
Nov. 17, 2021
Have only gone through the setup process, but they make it very easy step by step. Excited to move forward and really test out the software. UPDATE: Actually, since my initial setup, I have not had the best experience. Our tracking was not working correctly upon installing your software. We have reached out to support, but it has been slow and less than responsive. Not to mention, they decided to leave for the weekend without any sort of solution for us, a brand new customer. Honestly, if we weren't so busy over the course of the weekend, we probably would have installed a new software and gone with a competitor. However, we have other priorities which have popped up in the last 48 hours. It seems by default we will wait the weekend out and give the team another day or so to resolve the issue. But its been slow and not really the best customer service thus far. UPDATE NUMBER 2: Finally got a solution. After updating my review, I promptly received more attention. I did quickly research competitors, and decided to give UpPromote another chance because it was so consistently promoted and recommended. Customer service was able to find a solution that did not require me to be awake in the middle of the night to speak with them, or downloading additional apps to find a solution... the original options given to me. It took some communication, but eventually we got it straightened out. Excited to see what the platform can offer now!
We're truly sorry for the unexpected delay on your case solution. We tried to troubleshoot the issue from our end, but it seems like we need your co-operation as well. Let's keep working together and find out the cause asap. Please continue with us via the in-app chat channel.
Oct. 14, 2021
Love being able to have affiliates for our products! App works pretty well in free mode but def integrates more when you pay.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any thing you've been struggling with. Please feel free to reach us at [email protected] anytime. Cheers!
Sept. 26, 2021
Great marketing tool! I just started with the app and already have quite a few affiliates interested.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!
Aug. 2, 2021
So far so good. Installing and testing as both the program manager for the store and as an affiliate myself. Easy set up! Would give 5 stars if you were not forced to sign up to the "Professional" plan at $59.99 in order to use Paypal. That is a major drawback! At least they work with Venmo.
That sounds good! Thank you for your kind words. We hope that you will keep enjoying the app. You can always contact us at [email protected] if you need our assistance. We're right here to help!
May 21, 2021
Great services support, have no comment anymore! just try it! Pricing is afforddable suitable for the new store.
Using app
2 days
Total reviews
2
Average rating
4.5
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please reach us at [email protected] anytime
March 29, 2021
Very easy to set-up, will use moving forward and see how it performs. Adding extra characters to meet the requirement.
Hello there. This is Stark from Secomapp support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please reach us at [email protected] anytime. Cheers!
Jan. 15, 2021
I used this app to create an affiliate program fast and easy process but need more detailed instructions
This is Michelle from Secomapp: Affiliate Marketing team. We are glad that you have had a great experience with our app. Thank you for using and trusting us. We have a detailed document list that explains clearly any feature in the app: https://affiliateapp-docs.secomapp.com/. You can also feel free to reach us at [email protected] for any assistance.
Nov. 13, 2020
We are just curious to see how it works. We hope that you will send us a message when the free 14 days are over. Thank you.
Thank you so much, it is a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us. your current plan is free forever so you won't be charged :) Please feel free to reach us at support@secomapp in case you need a hand.
Oct. 25, 2020
It a pretty good app for setting up an affiliate program. It has helped us increase our sales for sure
Thanks for your review, so happy to know our app helps your business. Feel free to reach us at support@secomapp in case you need a hand.
Aug. 30, 2020
App is working, but hard time to find affiliates, it will be great if you give more ideas where to find them
May 12, 2020
Easy to install but I have not used it yet. Will do another review once i have started utilising it.
May 5, 2020
So far so good. The setup is fairly intuitive and the free plan has the tools you need in order to get setup for growth. I like how its an all in one tool so far, customization was actually impressive. Only complaint is the default grammar is so very bad, I spent most of my time reviewing any outbound marketing triggers.
We appreciate your feedback, we are sorry that the language barrier has caused your unhappy experience when using the app. We've reached out to a native speaker to review all over the app to make sure the language issue will no longer negatively affect your experience within our system. If you need any support, feel free to contact us at [email protected]
April 11, 2020
Great app, quick and easy to setup, the English is not perfect but can I work with it, I'm excited about what this app has to offer and help grow our business!
Feb. 13, 2020
Just upgraded to growth plan and believe that it is a solid app; however, I think there is some work to be done on the User Interface and design for affiliates and brands alike. Not the easiest to navigate and logically understand at first, but once you get used to it, it clicks. Once they get those worked out, should be a five star experience.
Feb. 8, 2020
We're using this app and so far so good. Easy to install, lots of configuration possible. A bit expensive for our utilization however, there's no bug this far. We'd like more reports available for our customers such as sales by products and others. Great app regardless. Don't hesitate.