All reviews

Rating Breakdown

  • 5
    93% (3,465 ratings)
  • 4
    5% (190 ratings)
  • 3
    1% (36 ratings)
  • 2
    0% (17 ratings)
  • 1
    1% (36 ratings)
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4 / 5 Share

Sept. 22, 2022

Fantastic app at a great price. The software itself is pretty intuitive and the help docs (of which there are plenty) is very good, so getting it set up has been pretty straight forward once you understand their nomenclature. When I've reached out to support, the response (via chat) has been very quick and they've been very knowledgeable (thanks Gwen). One nice feature of this software is that you can automatically move an Affiliate from one tier (they call them programs) to another based on their referrals' sales (and other options too). It would be really great if I could auto-generate a new, unique discount code for them with upgraded benefits associated with that new higher tier as well. If not that, at least give me the ability to run a report (each week, month, quarter, whenever) that showed me which Affiliates had moved up a Tier so I could manually adjust their discount code. Bottom line - GREAT app! Just needs a small tweak to be PHENOMENAL!

Using app

8 days

Total reviews

9

Average rating

4.9

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the suggestion. We totally understand your need of seeing the tier-progress of affiliates. We would love to hear you out and have a chance working with you to improve the experience. We've sent you an email with more discussion. Cheers!

4 / 5 Share

Sept. 12, 2022

So far so good, not a bad experience at all. It's a very useful company even though I'm yet to enjoy the fruit of my current wonderful affiliates who have signed up. The ability to get some data from your signed-up affiliates is quite easy, all you need is for them to sign up and you get to see their data which I assume is not bad at all. That way you can further reach out and welcome them personally and also show your gratitude to them for joining your program. Congrats team UpPromote

Using app

About 2 months

Total reviews

3

Average rating

4.7

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

Sept. 5, 2022

I use this app to help promote my Shopify business. I like how automated most the app is. It would be nice if it did better if more than three products were show casted.

Using app

9 days

Total reviews

2

Average rating

4.5

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

Aug. 31, 2022

Easy to use, easy to set up but i feel like there are not much activity on the platform yet. got 4 affiliates in 1 week and they seem to be bots/fake

Using app

5 months

Total reviews

4

Average rating

4.8

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. We would love to hear you out and have a chance providing you some solutions on how to get more affiliate. Please feel free to reach us via the in-app chat channel or at [email protected] anytime. Cheers!

4 / 5 Share

Aug. 15, 2022

Just started using and so far has been pretty easy withe set-up. Now just ready for the building process to promote promote. I enjoyed the simple step by step they give you to set-up. fairly simple to use, worked great.

Using app

5 months

Total reviews

4

Average rating

4.5

Developer Reply

Hello there. This is Stark from the UpPromote support team. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

July 12, 2022

Customer support can be really slow but once they change the representative to someone who understands what they are doing they will solve anything you need

Using app

Over 3 years

Total reviews

3

Average rating

4.7

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. I'm sorry for the confusion via the in-app chat support. Please understand that it was unexpected since we never want to upset our valued customers. We would like to know if there's anything we could do to make things right for you. Feel free to let us know via the in-app chat. All the best.

4 / 5 Share

June 29, 2022

Einfache Handhabung bzw Einführung und Ersteinstellung. Ich habe noch keine Erfahrung vom Operativen Ablauf. Viele Interessante Features sind leider nur im Premium Paket ( Zahlungspflichtig) enthalten. Sollte das Affiliate Programm erfolgreich sein werde ich das mit Sicherheit buchen.

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please check your mailbox for the email from us :) Cheers!

4 / 5 Share

May 10, 2022

i DIDN'T NOW HOW IT WORK WELL, i JUST USE IT NOW, i WILL UPDATE WILL REVIEW ONCE I USED IT FOR A LONG TIME

Store

PIJUSHI

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

May 4, 2022

I used this app to boost awareness and sales for my business. I haven't used the app to its fullest potential to give a rating. I suggest an easier process or additional videos to walk through the setup process.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. We actually have a lot of walkthrough videos, which are placed on the top of each function tab. I'd recommend you to check them out. Please feel free to reach us via the in-app chat (by clicking the chat button at the bottom right corner in the app) if you have any concerns or issues setting up. We're always there to help :) Cheers!

4 / 5 Share

April 24, 2022

The app works really well. It is obvious that they've been around for a while and the app is very polished. However, one of the main reasons I picked this app was the availability of a decent free plan and an affordable first-tier. However, this was deceiving. I was immediately forced to go to "Growth" because the free plan doesn't support paying with store coupons, which is the only way I want to pay. And I will quickly be forced to go to Professional because the Growth plan doesn't support Klaviyo. This was not obvious from the App Store page, so a little sneaky. And now I'm kind of committed, which I guess was the idea from the start.

Using app

12 months

Total reviews

6

Average rating

4.7

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. We believe that our advance features could bring much more value to merchants as their businesses expand. We have just tried to contact you via the in-app chat to discuss further. Please check that out :D Cheers!

4 / 5 Share

April 20, 2022

Für mich als Onlineshop Betreiber ist das Thema komplettes Neuland und die Navigation wirkt im ersten Moment sehr überladen. Man muss sich die Zeit nehmen und alles Steps, die zum Glück vorgegeben werden, gründlich durchlesen. Man wird quasi an die Hand genommen und durch das Programm geführt. Ich stecke zwar immer noch im Lernprozess, freue mich aber jetzt schon es ausgiebig nutzen zu dürfen.

Using app

About 1 hour

Total reviews

2

Average rating

4.5

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

March 14, 2022

Easy, quick to set up, got it setup and working within an hour. Very good integration with Shopify, including Product Highlighting in the affiliate marketplace. Localisation Support was OK, seemed a bit clunky in use but was complete in quality.

Using app

3 days

Total reviews

1

Average rating

4.0

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

Feb. 22, 2022

App not yet used, but the setup is fairly intuitive, and when I was stuck, in retrospect, I realise I was distracted. However, the support is prompt, spot-on, and very knowledgeable. The only drawback is they keep asking for reviews, even prior to use.

Using app

4 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for giving us your feedback. It's totally normal for starters to get distracted at first. That's why we're here to help you. My team is always available at [email protected] and give you a hand while needed. Cheers!

4 / 5 Share

Jan. 11, 2022

UPPROMOTE APP IS VERY FRIENDLY TO USE .AND CUSTOMER CARE SERVIE IS FANTASTIC. LOOKING FORWARD FOR MORE SUPPORT AND INCREASE IN MY SALES .

Using app

About 1 month

Total reviews

5

Average rating

4.0

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

Dec. 29, 2021

I like it so far. I can't wait to see what kind of sales this will bring in. I look forward to working with the affiliates and also seeing some good results

Using app

24 days

Total reviews

3

Average rating

4.7

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

Dec. 14, 2021

Easy to use. The set up process was a little bit tedious but other than that, I'm happy with my experience using this app.

Using app

12 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

Nov. 30, 2021

Great App!! very easy to follow and use, i will definitely be keeping this one as it can be extremely useful

Using app

11 days

Total reviews

2

Average rating

4.5

Developer Reply

Hi, this is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

Nov. 17, 2021

Just started using the app. The service support is great! Really appreciated, one of the most important keys to buy an app!

Using app

About 1 month

Total reviews

4

Average rating

4.3

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!

4 / 5 Share

Nov. 17, 2021

Have only gone through the setup process, but they make it very easy step by step. Excited to move forward and really test out the software. UPDATE: Actually, since my initial setup, I have not had the best experience. Our tracking was not working correctly upon installing your software. We have reached out to support, but it has been slow and less than responsive. Not to mention, they decided to leave for the weekend without any sort of solution for us, a brand new customer. Honestly, if we weren't so busy over the course of the weekend, we probably would have installed a new software and gone with a competitor. However, we have other priorities which have popped up in the last 48 hours. It seems by default we will wait the weekend out and give the team another day or so to resolve the issue. But its been slow and not really the best customer service thus far. UPDATE NUMBER 2: Finally got a solution. After updating my review, I promptly received more attention. I did quickly research competitors, and decided to give UpPromote another chance because it was so consistently promoted and recommended. Customer service was able to find a solution that did not require me to be awake in the middle of the night to speak with them, or downloading additional apps to find a solution... the original options given to me. It took some communication, but eventually we got it straightened out. Excited to see what the platform can offer now!

Using app

6 days

Total reviews

6

Average rating

4.2

Developer Reply

We're truly sorry for the unexpected delay on your case solution. We tried to troubleshoot the issue from our end, but it seems like we need your co-operation as well. Let's keep working together and find out the cause asap. Please continue with us via the in-app chat channel.

4 / 5 Share

Oct. 26, 2021

Very precise with tracking, especially using coupons. Some further minor features would be useful btw. Overall rating is 4/5

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!