All reviews

Rating Breakdown

  • 5
    95% (2,991 ratings)
  • 4
    3% (84 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (12 ratings)
  • 1
    1% (40 ratings)

Reviews with Text

  • 92% (2,902)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 28, 2024

we were having issues with our tests as the SYSTEM won't TRACE THE TRANSACTIONS IN A STORE LOCKED BY PASSWORD. So if you are planning to test the app in a locked store you can forget about it the five-star rating is for the customer service officer by the name of Selena we hope the customer service will be as good as it is now should we decide to bring this app to life

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2024

Amazing and fast support, Evans its a great guy!

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

March 27, 2024

Great service

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 16, 2024

Selina has been very patient with me and answered my questions thoroughly with step by step directions! The support team is super friendly and helpful. Thank you so much!

Store

iGulu

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 26, 2024

Very fast resolution of my problem. Outstanding support.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 25, 2024

Of all of the Apps that I have integrated with on our Shopify store, UpPromote has the most responsive and helpful support I have encountered. A big shout out to Tommy, Gwen and Nick specifically. I have had an excellent experience with UpPromote over the last several months as we have ramped up our Affiliate Program in multiple markets.

Using app

6 months

Total reviews

5

Average rating

4.8

5 / 5 Share

March 25, 2024

Worked with Evans on fixing a few problems on our UpPromote platform, he was super responsive and efficient!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 25, 2024

excellent help service, very happy with the support

Using app

12 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 25, 2024

Barney was so helpful making sure the support was complete assisting me to make sure the look was spot on. appreciate the prompt responses and ensuring I was satisfied. - thank you

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 24, 2024

This app would be useful for the growth of my store and also if you could give my store review as well. It will help both our businesses grow.

Using app

11 months

Total reviews

11

Average rating

5.0

5 / 5 Share

March 21, 2024

Helpful, clear advice from Selina, thank you.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 20, 2024

Carina and Evans were very helpful and patient to guide me and answer all of my questions!

Using app

About 20 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

March 19, 2024

Great app and support! I am currently on the free plan and still learning the tricks.

Using app

About 1 year

Total reviews

11

Average rating

4.9

5 / 5 Share

March 18, 2024

I received great support from Barney and appreciate the recommendations for improvement with using the app. Thank you!

Store

Pressii

Using app

29 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2024

Carina was very helpful and helped me solve my problem quickly. Thanks so much!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2024

The application operates impeccably, and the responsiveness of the customer service is remarkable and swift. Selena provided attentive assistance, addressing all inquiries and alleviating any uncertainties I encountered. I hold great esteem for this application.

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2024

Great customers support service. Got a prompt reply from the team and Barney is very supportive. Thanks a lot.

Using app

26 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 17, 2024

Selina was great and very helpful, with clear instructions and quick responses. Great service.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 15, 2024

Great service and response time very helpful

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at [email protected] or via the in-app chat channel in case you need a hand.

5 / 5 Share

March 15, 2024

Using app

12 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the rating. We hope that you will keep enjoying the app. You can always contact us at [email protected] or via the in-app chat channel if you need our assistance. We're right here to help!