UpPromote Affiliate Marketing
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The signup and support were excellent. I wish all apps was this great. I am looking forward to using this app.
Excellent instant help, thank you Tommy!
I'm very pleased with this app. This is my first time using affiliate marketing and UpPromote has made it so easy. Barney, from customer service was extremely helpful and friendly. Highly recommend this to anyone.
Review for Barney - Outstanding Programmer I had the pleasure of working with Barney, and I highly recommend him. His work was not only of the highest quality but also incredibly efficient. Barney quickly understood our requirements and delivered even complex tasks in record time with absolute reliability. What stood out most was his ability to proactively solve problems and provide clean, well-structured solutions. Communication was always clear, and he kept us updated throughout the process. Barney exceeded our expectations in every way – a true talent and a valuable asset to any project! Thank you for the exceptional collaboration!
La mejor app de afiliados que existe sin lugar a dudas, si desarrollan más tipos de app de cualquier tipo y tienen el soporte tan bueno como me ha proporcionado EVANS, es imposible que les vaya mal. ENHORABUENA !!
Love this app and the customer service is a 10/10. For us it was by far the best solution for handling our influencer and affiliate marketing and I'm beyond satisfied. Big thanks especially to Hannah, Barney and Nick from customer service that answered every question within minutes.
So far so good. Very helpful support by Tommy. Thank you!
Solved my problem very smoothly, great service attitude!
The platform is intuitive and easy to navigate, making it a breeze to set up and manage my affiliate programs. One of the standout features is the level of support provided by the UpPromote team. They've consistently gone above and beyond to assist me with any questions or issues I've encountered. Their prompt responses and helpful solutions have been invaluable.
New to this app. Support Team gave me a timely response to solve my questions. We will start to use it and hope to have an excellent experience.
I'm new on the app as a merchant but so far great experience and prompt/friendly customer service. Nick has been very helpful in answering in detail all my questions. Very user friendly app.
Excellent customer service! Ray was amazing!!
Great and very fast support! Since I'm learning this kind of program, everything is new to me and the support team is doing an amazing job!
The app, unfortunately, isn't working as it should. When affiliates create a link and share it on Instagram, the Instagram browser strips out the affiliate slug at the end, leaving only the raw URL. As a result, the sales go through, but the app fails to attribute them to the correct affiliate. This leads to affiliates approaching me with concerns like, "Hey, I don’t see the sale my friend made." They then have to provide proof of purchase, which is frustrating for everyone involved. When I reached out to support about this issue, instead of escalating it to their developers, they suggested a workaround—making every affiliate a "forever affiliate." This isn’t a solution for us. "Forever affiliate" means that once a customer buys a product through an affiliate, all future orders from that customer will always be attributed to that affiliate. This approach doesn't address the core issue, which is the app's failure to handle URL attribution properly. Furthermore, the app doesn't allow for a straightforward payout process unless I set up PayPal in developer mode, which is more complicated than it sounds. It requires creating a business PayPal account, entering developer mode, and configuring several risky settings. It’s far from a plug-and-play experience. The affiliate portal itself is also very basic and lacks a professional look. Given the app's $99/month price, this is quite disappointing. At most, it seems worth around $15/month. I've found a competitor app that is far more reasonably priced and doesn’t have the Instagram issue. With this app, affiliates can share custom links via Instagram DM or in their bio without the link being auto-converted. To be honest, just because an app has lots of high-star reviews doesn't necessarily mean it's the best option. Often, those with fewer 5-star reviews perform better because they are more motivated to improve. After my conversation with the support representative ended without a resolution and no escalation to higher support, they sent me a dancing cat GIF, which felt unprofessional and mocking. When dealing with customer service, if you can’t help a customer, sending a GIF like that is not appropriate. Management should monitor these interactions to ensure a higher quality of customer service.
This is Stark from the UpPromote support team. We're sorry that things didn't work out as expected. After investigating thoroughly, we found the issue may be linked to either a custom configuration in your theme or a third-party localization/currency-switcher app on your store — with that setup, almost any affiliate app would struggle to function properly. We'd love to help you resolve it and have sent you a follow-up email, so please check it when convenient. Regarding the "dancing cat GIF" you mentioned receiving from our agent, we carefully reviewed the entire conversation history and couldn't find any instance of a GIF or any inappropriate communication from our team. We always aim to provide professional and helpful support, so we hope we can clear up any misunderstanding here. Please feel free to reach out with any further details.
Tommy was very patient and helped me quickly solve the problem I asked about, guiding me step by step to resolve it. I am very grateful to him.
Top Job, Top App, Super Customer Service wie beispielsweise BARNEY, immer zu Stelle und ultraschnell mit Bilder und Pfeilen erklärt... Super App
Amazing support from Tommy and the team!
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