HOLISTIC VYBEZ review for AfterShip Order Tracking
Sept. 21, 2023
Horrible customer service. Think twice before you install with a subscription. Have been emailing and chatting with their "customer support" to cancel our subscription and they spent 24 hours giving me the run around an stalling the request by telling me " give me 3-5 minutes to check on this request " and then disappear for hours. I finally figured out how to cancel the subscription on my own. Beware before signing up!
We are sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience this may have caused you. It appears that there was some confusion regarding whether you wanted to cancel the entire subscription or just the Protection subscription, which led to the delay in resolving your request. We appreciate your patience as we needed to cross-check with the respective team to ensure your request was handled correctly. We will use your feedback to improve our communication and service processes. Please feel free to reach out to us at [email protected], and we'll do our best to assist you. Thank you for bringing this to our attention. Team, AfterShip
