AfterShip Order Tracking
Reduce WISMO with branded order tracking
Rating
4.5
feedback
1,209
chart
#668
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
12%
-
Less than a month
31%
-
Less than a year
28%
-
More than a year
20%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick responses, helpful troubleshooting, and dedication of the support agents in resolving issues. However, there are some negative reviews mentioning issues with billing practices, expensive plans, and limitations on features that require premium subscriptions. Some customers also expressed frustration with difficulties in canceling subscriptions and perceived lack of transparency in pricing and feature availability.
Highlights
Review RSS Feed
All reviews
April 23, 2026
Such helpful support! Asmita stuck by me through over an hour of troubleshooting. Much appreciated!
April 22, 2026
After 5 years as a customer, we are done recommending AfterShip. Our custom domains for both the returns portal and tracking page stopped working. We contacted support immediately and spent three months going back and forth with no real answer. After three months, they finally told us the feature had been quietly moved to the Enterprise plan, no notification, no warning, nothing. Our customers could not track their orders for this entire period. AfterShip removes features from existing plans without telling customers, then sells the upgrade as the only fix. That is not how you treat long-term customers. We would not recommend this platform to any brand that takes its post-purchase experience seriously.
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