AfterShip Order Tracking
The reviews for this Shopify App are quite mixed. On the positive side, many users praise the quick and helpful customer support provided by the team, with specific mentions of individual representatives who were knowledgeable and patient. Users appreciate the functionality of the app and the assistance they received in setting it up. However, on the negative side, there are complaints about the billing system, with some users feeling overcharged for services they didn't fully utilize. There are also mentions of bugs in the app that misled customers and difficulties in canceling subscriptions, with some feeling trapped by ongoing charges. Despite these issues, the majority of reviews highlight the app's features and the dedication of the support team.
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Daman was very helpful and solved my issue swiftly, even hopping on a call with me so we were able to share screens.
I've worked with Shivan and he is responsive, knowledgeable, and always willing to help and answer questions. He takes the time to understand the problem, provide clear guidance.
Be careful how this app charges. You're billed for every order you print, whether or not the customer ever opens the tracking portal, and once you go over your plan's quota each extra order costs over 12p. That adds up fast, and you may not notice until it already has. The real trap is cancelling. I was on a 3,000-order plan and had already gone 3,000 orders over without realising. I switched off auto-renew, but you can't stop the over-quota charges until your renewal date passes, so you're forced to keep racking them up for the rest of the term. The portal itself is barely used. Couriers already provide tracking, so you can bypass this entirely by adding your own tracking page to your site with direct links to the courier portals — and any good upsell app can add upsell features to that page. Other tracking apps charge per click, which is far fairer than paying for every order printed. Unless you want to pay for tracking your customers never use, the portal simply isn't needed. Cancelling was the final straw. I spent over 20 minutes on live chat being told they couldn't cancel without a manager, then got offered a 10% discount to stay. Leaving a service shouldn't require management approval. Avoid this app.
Hi Pretty Little Home team, We sincerely apologize for your frustrating experience with our billing structure and the cancellation process. We also deeply regret the hassle you faced when trying to cancel. We are addressing this with our support team immediately to ensure a smoother, pressure-free cancellation process in the future. While we believe our centralized tracking portal provides value beyond standard courier links by keeping customers engaged with your brand, we respect that it did not align with your store's workflow. If you are open to it, please reach out to us directly at [email protected] so we can review the specific overage charges applied to your account during your final billing term and see how we can make this right. Thank you for your candid feedback, and we wish you the best with your business.
Personally, I ran into huge problems while using the app. I reached out to support in a friendly manner, cooperated with them, and spent my time providing them with more information and screenshots. But after nearly a week, nothing was resolved; all the issues remained, and they simply closed my chat, assuming that since I hadn’t replied to a message that contained no information, the issue was closed. There are at least three major bugs in the app that mislead my customers when they receive emails from the AfterShip app. I wish the team luck in fixing these bugs, but I’ll be switching to a different app. Even though I spent half a day setting up this app in the store and another week communicating with support!
Hi Scent Event Product team, We sincerely apologize for the frustrating experience you had. We are actively reviewing our ticket-handling and auto-close procedures to ensure this does not happen to anyone else. We are also very concerned about the bugs you mentioned regarding misleading customer emails. Our core goal is to improve post-purchase communication, and we clearly fell short here. While we understand you have decided to switch to a different app after investing a week into troubleshooting, we would still like to investigate these specific bugs to prevent them from affecting others. If you are open to it, please email our escalated support team directly at [email protected] so our engineering team can review the exact issues you encountered. Thank you for your honest feedback, and we wish you the best with your store.
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