Rating

4.5

feedback

1,221

Reviews

chart

#760

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    9%
  • Less than a day
    12%
  • Less than a month
    31%
  • Less than a year
    28%
  • More than a year
    20%

Reviews Summary

The reviews for the Shopify App are mostly positive, highlighting the exceptional customer support provided by the team. Customers appreciate the quick responses, helpfulness, and professionalism of the support agents, mentioning them by name in several reviews. The app itself is praised for its features and ease of use, with some users mentioning that it has helped improve their tracking experience and reduce customer inquiries. However, there are a few negative reviews that mention issues with billing practices, high pricing for certain features, and difficulties in canceling subscriptions. Some users also expressed frustration with specific functionalities of the app and the level of support received in those cases.

Highlights

Positive customer support experience
App features and ease of use
Billing practices and pricing
Cancellation difficulties
Functionalities and support

Rating Breakdown

  • 5
    82% (1,005 ratings)
  • 4
    7% (87 ratings)
  • 3
    2% (19 ratings)
  • 2
    1% (10 ratings)
  • 1
    8% (100 ratings)

Reviews with Text

  • 94% (1,153)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 7, 2026

Store

SHOWPO

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2026

Promptly customer service is super!

Store

Sokim

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 2, 2026

great service

Using app

4 months

Total reviews

12

Average rating

5.0

5 / 5 Share

March 31, 2026

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 28, 2026

Very impressive customer support team

Using app

25 days

Total reviews

4

Average rating

4.5

All reviews

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