AfterShip Order Tracking

Nov. 9, 2024

not bad

Aug. 6, 2024

Premium is really overpriced. I did premium purely for the custom tracking domain, but majority of the premium features you need to spend a few thousand a month for Shopify Plus to use. The auto-guessing the carrier with premium is almost always wrong. Every day I have to manually assign the carrier to the shipments. Glitches keep happening where it looks like packages are all in one package when there are multiple packages, so I get angry emails from customers demanding refunds when only one item arrives. It keeps importing tracking numbers twice. It also isn't fair that they will only let premium have a custom domain. My Apple and PC devices won't load the AfterShip link because it thinks its spam. I downgraded from the premium $239 a month down to the $59 plan. When you pay that much for an app every month, you expect it to work smoothly. $59 is all its worth to me.

March 4, 2024

Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all. I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.' Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.' Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money? I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization. ---------- Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.

Jan. 15, 2024

I'm really impressed with the kind of customer service this app provides. They were there for me throughout the setup process and made sure everything worked smoothly. Every time I called them, they were receptive and helpful. Two thumbs up from me!

Dec. 9, 2021

Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.

Dec. 4, 2022

My initial experience with Aftership was fine. Despite it's inability to automatically link a tracking number to the corresponding carrier. What eventually got me fed up with their App, was extortionate paywalls behind common basic features; such as a custom tracking page. Which is now unavailable unless you pay over $110/Month. With the $11/Month Subscription, all tracking numbers are redirected to the generic aftership tracking page, with afterships own promotional texts everywhere. We have since moved onto better shopify apps, with smarter tracking algorithms and at fairer prices.

June 17, 2021

Amit was so helpful to offer screen share attention to our customer's pending parcels left marked 'Returned To Sender'. But we found system limits user from updating status to reflect replacements sent.

May 25, 2021

Very nice app but still a lot of implements to give five stars. Global customization is moderate and this may affect the professionalism of my french website. I can't edit and/or translate some texts. On the tracking page, it should be nice to add an instagram icon next to the account id so the customers idendify it better and easier. Also, the tracking button on the confirmation order page is only in english while my website is french and the AfterShip app is french too, that's very annoying, i had to disable the button. Support ok. Nice app but i'm waiting to see for some improvements..

March 24, 2021

The integration is not easy and not at all intuitive, the analytics and insights are limited and not as extensive as advertised, the adjustments on the tracking page are very limited, the support is very good though and was very helpful. Overall, expensive, features are much less exciting than expected, but we still hope it will help us improve customer experience.

Feb. 11, 2021

Perfect. I just downloaded it and I was able to track the shipments from shipping to delivery. Also, my customers were able to track their orders right from shipping time to delivery time. I woul;d recommend it for others who are in need of tracking shipments.

Oct. 5, 2020

I'm not even sure what this plugin does beyond the basic capabilities for Shopify. $200 /month so customers can have a streamlined tracking page? no thanks

Sept. 6, 2020

L'application semble facile d'utilisation. On y est très bien guider. la satisfaction sera au rendez-vous.

May 20, 2020

they charge according to a plan that appears nowhere in the description or on their site? Update: Problem was solved in the end with an upgrade to a paid plan. SSL on custom domain tracking page costs 10$/month. I still don't like the filters options on orders tracking page . I did not try the alternatives apps but improvements could be made.

Feb. 8, 2018

In general a great tool but it has is weaknesses. The greatest weaknesses in my opinion and options which are missing: - possibility to send beautiful branded email notifications....just plain text possible at the moment. - multi language support for email and text notifications based on destination country or shopify tag - personalized sender name for text messages like shopify offers - option to define the time when AfterShip updates tracking information. All clients are in different time zones. It would be great to update tracking on personalized requests. I.e 7 am in the morning and 7pm at night...it would be more precise and useful for my clients. Sometimes they get out of delivery notifications at 2pm which is really late. Just my thoughts to make it the best tool in world.

Nov. 24, 2017

100 orders tracking is just not enough. You might say we can't ask for more from a free plan but $10 for 101 orders is way too much in India. Moreover, not all couriers are covered so many a times the wrong courier gets linked creating problems. Needs major work on the mobile app, can't do much with apart from getting notified.

Aug. 23, 2017

They said it is free when using it as Shopify customer and customer will get email tracking notification, no SMS which requires PREMIUM services however when I fully configured the page the system took me to their website saying that it is unlimited tracking for FREE but NO EMAILS NOTIFICATIONS unless I spend $109 per month for 2000 consigments.

April 11, 2017

I like it. A few suggestions: 1. Allow sorting by column on the tracking page. That's the only page I use and all the orders are mixed up with no way to sort. 2. Either eliminate the origin and destination columns that say only USA or make them useful by putting in City and State (tracking page). 3. I haven't been able to get the code for adding an order tracking page to my site working. That would be useful.

Dec. 29, 2016

Tried this for www.beneathyourmask.com but wasn't able to integrate in time. Will try them again if our current option doesn't pan out.

Nov. 18, 2015

This is a great app, in that it functions exactly as you would like it do. It does what it sets out to do. BUT, there is one major issue to note, especially if you're shipping via USPS from the West Coast of the US. The text notifications can not be delayed or scheduled during normal (non sleeping) hours. The practical result of this, is that USPS updates package status at 10:30 PM at night (common in city hubs like Los Angeles), and our customers get text messages at that time, and if they're East Coast, it's 3 hours later, at 1:30 AM. This has been a major frustration for our customers, and has caused us to stop using the text functionality of the service. We've contact their support, and there's nothing they are willing to do. I haven't had the issue with UPS or FexEx, only USPS. Fair warning your customers may get texts in the middle of the night.

Jan. 3, 2014

3 Stars, i have not used it or discovered it potential yet