AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,546
chart
#89
All reviews
Rating Breakdown
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March 4, 2024
Update: March 4, 2024 - I really don't recommend this application at all. I paid $11.00 USD a month to use the basic email notification functions. Yesterday, I found out it doesn't synchronize some of my orders, which means some customers don't receive notifications at all. I quickly contacted their customer service, and guess what? It took 2 customer service representatives and over 2 hours online, waiting and chatting with them to check my problem, only to get a response saying, 'I have already forwarded your concern to the backend team, and they will try to fix your issue. I will update you as soon as we get any update from the backend team.' Today, I received an email from AfterShip stating, 'Hi, I hope you are doing well. I have checked, and this tracking number is of Royal Mail. That is why it is not getting synced to AfterShip, as Royal Mail shipments are only supported in the Premium and above plans.' Okay, I think it's incredibly ridiculous. If certain tracking options are not included in my plan, why did it take 2 hours for them to figure out the issue, completely wasting my time and money? I will never use it again. There are better alternatives. Don't stick with this one; it basically does nothing and does a poor job at synchronization. ---------- Feb 29, 2024: Nitin.K was very helpful and a kind guy, he answered all my questions professionally, I'm grateful for how efficient the his support is.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We completely understand your frustration with the lack of synchronization for certain orders and the confusion regarding the tracking options available in your plan. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Feb. 12, 2024
Thanks for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Feb. 12, 2024
The AfterShip Tracking app boasts of an excellent customer service. Their support team is always ready to help merchants with any issues they might encounter. This has been very useful for me as it helps me run my business efficiently.
Dear Customer, Thank you for taking the time to share your feedback. While we strive to provide our users with engaging and enjoyable experiences, and we are glad to have achieved this with you. If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.
Jan. 15, 2024
I'm really impressed with the kind of customer service this app provides. They were there for me throughout the setup process and made sure everything worked smoothly. Every time I called them, they were receptive and helpful. Two thumbs up from me!
Thank you for sharing your valuable feedback with us. We are delighted to hear that our application met your expectations and provided you with a positive experience. At our company, we strive to provide our users with engaging and enjoyable experiences, and we are glad to have achieved this with you. If there are any specific areas where you feel we could improve, please do not hesitate to share your thoughts with us. Your input is highly valued, and we are committed to using it to enhance our services. We look forward to the opportunity to serve you even better in the future and hope to earn a 5-star rating from you. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Dec. 26, 2023
I've been really impressed by the level of customer service provided by AfterShip. Not only is their support team knowledgeable about the app, but they are also friendly and welcoming, making it easy to get the help I need. Thank you, AfterShip, for making me feel like a valued customer.
Dear Customer, We appreciate your kind words for our customer service & the support team. While we strive to provide exceptional support to assist our customers, we always welcome our customer's feedback. Could you please share your availability along with your Time Zone, so that we can schedule a screen-share meeting to understand the concerns and assist you accordingly? Regards Team AfterShip
Feb. 23, 2023
Very bad customer service. suddenly disappears or just not able to help. Shreyasi was the only competent one of all
Thank you for taking the time to provide us with your valuable feedback. We apologize for any inconvenience caused by the issue you encountered. I would like to inform you that Royal Mail does not share data with any third party directly. AfterShip works with Royal Mail's subsidiary, Intersoft, to obtain shipment data. This data will only be sent to AfterShip if Royal Mail has obtained consent from the end-user (i.e. merchant) side. If you need any further assistance please reach us through live chat or via email at [email protected]. Best regards, Team AfterShip
Oct. 4, 2022
A good app really, however you gotta pay for a lot of the premium features which you can get for free with Track123
May 14, 2022
Pretty good app however the customization on the tracking page is rather lacking. The marketing has these examples of beautiful tracking pages but in reality, there is almost none. Other than that, pretty good service. Wish not that many things were behind a paywall but would recommend anyway.
Thanks for your valuable feedback. We are pleased to know about your experience with our application and that we were able to meet your expectations. It is our constant endeavor to delight our users and provide them with an engaging experience. I have noted your feedback related to the customization on the tracking page is somewhat lacking and have forwarded it to our product team. We will try our best to ensure that your experience with us becomes worth a 5-star rating. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Dec. 13, 2021
The support is very competent and can be called up quickly via chat. However, the price is exaggerated! The starter package is ok, but you have to pay a lot of money to be able to choose another language (in my case German). Price = MUCH TOOO HIGH Support = TOP
Thanks for your valuable feedback. We are pleased to know about your experience with our Support team and that we were able to meet your expectations. It is our constant endeavour to delight our users and provide them with an engaging experience. I have noted your feedback related to the price and have forwarded it to our product team. We will try our best to ensure that your experience with us becomes worth a 5-star rating. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team AfterShip
Dec. 14, 2021
If i could give 0 stars I would do it. I have contacted support for 5 days trying to solve an issue we are having, aligning the correct carrier to each order. They keep saying it is fixed and it's not. I was finally able to get a meeting with their developers so we could fix it and no one showed up. Extremely unprofessional Edit - They fixed the issue after this.
I can see that you are not happy with the customer service support as your issue regarding aligning the correct carrier to each order was not resolved. I apologize for the inconvenience this has caused you. Please note that one of our experts will get back to you via email. I would appreciate your patience and understanding on this matter as this issue would be dealt with utmost priority. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Rupam Team AfterShip
Dec. 9, 2021
Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.
I am sorry to know that you are concerned about the same shipment being added multiple times and this has caused you a loss in billing. Your feedback has been registered, as we are constantly striving to make your experience better with our application. We will try our best to ensure that your experience with us becomes a better one. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Rupam Team AfterShip
Nov. 19, 2021
bon tracking. service client très réactif m^me si dès fois ils ne résolvent pas tout à fait ton problème
Je suis désolé de savoir que vos problèmes n’ont pas été résolus, même si le service client est très réactif. Je suis désolé pour le désagrément que cela a pu vous causer. Vos commentaires ont été enregistrés, car nous nous efforçons constamment d’améliorer votre expérience avec notre application. Nous ferons de notre mieux pour que votre expérience avec nous devienne meilleure. Nous sommes disponibles 24/7. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à [email protected]. Cordialement, Rupam Équipe AfterShip
Nov. 4, 2021
Great app with easy interface! However, it would be much better if AliExpress Standart Shipping was integrated in the couriers list! And the live chat is really quick to help you!
I understand you are happy with the chat support; but would like to have the Ali Express standard shipping integrated in the couriers list. I am sorry for the inconvenience this may have caused you. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes a better one. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Rupam Team AfterShip
Sept. 12, 2021
Support is quick to respond and helpful. The only think I don't like in this app is that there is no cap at their plans. It can go up to thousands per month depending on sales volume.
I am sorry to know that you are not happy about the AfterShip subscription plans; as there is no limit at the plan and the charge can go depending on sales volume. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes a better one. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Rupam Sarma Tamuli Team AfterShip
Sept. 10, 2021
Doy 3 estrellas porque la acabo de descargar y de momento me gusta lo que veo y la atención al cliente perfecta, cuando empiece a usarla pondré si sigo pensando igual. De momento genial
Nos alegra saber que le gustó nuestra aplicación y la encontró útil. Estamos abiertos a sus sugerencias. Háznoslo saber. Siempre es bueno comprender los requisitos de nuestros usuarios para que podamos cumplir con sus expectativas y ofrecer una experiencia atractiva. Si necesita ayuda con la aplicación, no dude en ponerse en contacto con nosotros. Nuestro "equipo de soporte" está disponible las 24 horas del día, los 7 días de la semana para ayudarlo. Siempre puede contactarnos a través de la opción de chat en vivo disponible en su cuenta o enviarnos un correo electrónico a [email protected] Haremos todo lo posible para asegurarnos de que su experiencia con nosotros valga una calificación de 5 estrellas. Saludos, Nitish Equipo AfterShip
Dec. 4, 2022
My initial experience with Aftership was fine. Despite it's inability to automatically link a tracking number to the corresponding carrier. What eventually got me fed up with their App, was extortionate paywalls behind common basic features; such as a custom tracking page. Which is now unavailable unless you pay over $110/Month. With the $11/Month Subscription, all tracking numbers are redirected to the generic aftership tracking page, with afterships own promotional texts everywhere. We have since moved onto better shopify apps, with smarter tracking algorithms and at fairer prices.
July 18, 2021
Kinda of a bummer that the app is so expensive but alright. The app use is kinda too hard, sometimes I am lost and don't know to do something..
It is unfortunate to know that you did not have the best experience using our app. We are assigning a support executive to provide you with assistance and make your experience with the app useful. Please check your inbox, as we will contact you via email shortly. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected] We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team AfterShip
June 17, 2021
Amit was so helpful to offer screen share attention to our customer's pending parcels left marked 'Returned To Sender'. But we found system limits user from updating status to reflect replacements sent.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Neelima Aggarwal Team AfterShip
June 11, 2021
Just downloaded app, seems easy to navigate. happy to see how this helps my business. Im going to back track past orders
Thank you for your review. We are glad to know that you are exploring our app. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Team AfterShip
May 25, 2021
Very nice app but still a lot of implements to give five stars. Global customization is moderate and this may affect the professionalism of my french website. I can't edit and/or translate some texts. On the tracking page, it should be nice to add an instagram icon next to the account id so the customers idendify it better and easier. Also, the tracking button on the confirmation order page is only in english while my website is french and the AfterShip app is french too, that's very annoying, i had to disable the button. Support ok. Nice app but i'm waiting to see for some improvements..
Thanks for your valuable feedback. We understand that you didn't have the best experience using our app and wished for the features to be more flexible. We are continuously aiming to improve the application and work upon the suggestions given to us.I t is our constant endeavour to delight our users and make their experience with the app useful. So in future, you will be glad to see enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always contact us via the live chat option available on your account or email us at [email protected] Harshvardhan Jha AfterShip Team