The Autistic Innovator review for AfterShip Order Tracking
Aug. 6, 2024
Premium is really overpriced. I did premium purely for the custom tracking domain, but majority of the premium features you need to spend a few thousand a month for Shopify Plus to use. The auto-guessing the carrier with premium is almost always wrong. Every day I have to manually assign the carrier to the shipments. Glitches keep happening where it looks like packages are all in one package when there are multiple packages, so I get angry emails from customers demanding refunds when only one item arrives. It keeps importing tracking numbers twice. It also isn't fair that they will only let premium have a custom domain. My Apple and PC devices won't load the AfterShip link because it thinks its spam. I downgraded from the premium $239 a month down to the $59 plan. When you pay that much for an app every month, you expect it to work smoothly. $59 is all its worth to me.
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you've encountered and appreciate your detailed insights. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We completely understand your frustration with the shipment's import and auto-detection issues. We really value your business and we've sent you an email with all the updates and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
