AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.7
feedback
4,785
chart
#298
All reviews
Rating Breakdown
Review RSS Feed
Dec. 15, 2024
Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.
Using app
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Total reviews
2
Average rating
1.0
Hello Medicus Team, I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help. Our subscriptions offer you the flexibility of either Shopify Billing or via Stripe and we leave it upto our merchants on how they prefer to be billed. As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section. We've emailed you with the details and would love to set up a call to help address the issue. Regards Philips Team AfterShip
Dec. 10, 2024
Do not support first mile + last mile trackings numbers on different carriers. If the tracking number is updated or change country no tracking number is available. Tracking history go back to start. Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ? Plus horrible AI support
Dear Customer, Thank you for sharing your feedback. Please accept my sincere apology for your experience. This is not the experience we want to provide to our users. I want to inform you that we do support first-mile and last-mile carriers. You only need to enable Shipment Tracking settings to fetch Multi-leg shipments and we will fetch the details from the last mile carrier as well. You will not need to import the new tracking number when last-mile tracking is enabled. Also if you want to change anything with tracking and shipment details a new tracking number will be created in AfterShip. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Nov. 17, 2024
Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from the folks, so all I can do is share my story. Follow-up: The follow-up is as bad as the original customer service experience. I don't believe anyone reads the responses.
Dear Customer, Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I apologize for any confusion and frustration the situation may have caused you regarding the screen-share meeting. We understand that you've contacted us about the screen share meeting for AfterShip Tracking and SMS. While we've already joined the call, it appears you might have missed it. We're trying to connect you over email so that we can help you with the AfterShip Tracking and SMS to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Nov. 15, 2024
DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We're trying to connect you over email so that we can help you with the AfterShip Tracking subscription to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Nov. 14, 2024
Garbage customer service
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We're trying to connect you over email so that we can help you with the AfterShip Tracking page widget to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Oct. 30, 2024
It's so expensive. I needed it to connect with omnisend to allow me to send emails to customers when their order is ready for collection. I thought the 11$ option would be sufficient. But you need the 119$ option to have webhooks. Such a waste of 1 1/2 hrs.
Thank you for taking the time to share your feedback with us. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers. We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. I’m truly sorry for the confusion and that it caused you frustration. Please note that the $11 is our Essential plan which don't have the Webhook features. To give you full feature list as per plan, you can click on Full Comparison on pricing list. Also,the Webhook starts from Pro and above plan. You can also choose Annual plan so that you can get 18% and the same plan of $119 will cost you $99. We’ve sent you an email with further details and look forward to your response so we can assist you further. For any additional help, feel free to reach out via live chat on your account or email us at [email protected].
Oct. 21, 2024
This is a fraudulent company, please be aware that this app does not debit payments through Shopify, but rather binds credit card payments in the app; and you cannot find the unsubscribe window when you open the app through Shopify. After I uninstalled it, it also deducted over 5 months in a row, looked for customer service, got a link to cancel the subscription, and even went so far as to ask me to take away a month's worth of fees, so beware of this app stealing our money.
Dear Customer, We apologize for the inconvenience and want to explain in details regarding the charges. As shared on the chat you initiated asking about the charges, we have explained that the charges were for a paid membership subscription which you haven't cancelled and we have shared the option by which you can cancel the subscription(s) in case you no longer require it. Regarding the comments you have left: 1. We offer both Shopify Billing & Stripe payment methods for all our merchants who want to subscribe to any of our applications listed on Shopify 2. Cancellation option is available on our application's Billing Section as shared on the chat as well 3. We recommend checking for any active subscriptions before uninstalling any application to ensure that you are not billed for an active subscription We noticed that you have installed and uninstalled multiple AfterShip application in the last couple of years and wanted to understand your requirement(s) so that we can assist you further. You can write to us at [email protected] or reach out to us on our chat support so that we can address any concerns you may have. Regards The AfterShip Team
Oct. 17, 2024
confusing - on the app store FREE, then install, then I got email that my trial ends tomorrow, nice, instant uninstall
Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers. We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. Your concerns are important to us. After reviewing your case, we'd like to inform you that we are offering a 7-day free trial, which you have subscribed to. We can extend the trial for you if needed. As a solution, we are pleased to provide an additional trial extension to your account at no extra cost. Our aim is to ensure a smooth and seamless experience for you. We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us. For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at [email protected].
Oct. 17, 2024
This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again. here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link. On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything. Support sucks balls and just closes tickets which sends you to a bot again and again and again. I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH. Funny thing is, tracking links is literally to most basic feature a tracking app should offer... I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.
Thank you for sharing your feedback. We truly value all input as it helps us improve and enhance the experience for our users. Our aim is to provide exceptional service, and we’re sorry to hear we didn’t meet your expectations this time. After reviewing your case, we understand the importance of seamless tracking for your customers. While we offer a free tracking page for Shopify, custom domain URLs do require a premium plan. We also acknowledge your concerns about the app’s UX and support. If you could share specific UX issues, we’d be happy to address them and improve our service. We’ve sent you an email with further details and look forward to your response so we can assist you further. For any additional help, feel free to reach out via live chat on your account or email us at [email protected].
Sept. 30, 2024
Terrible support, constantly having to fix issues. Their system is too complicated and buggy. Moved on to Parcel Panel already and much happier.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. Your concerns are important to us. Upon reviewing your case, we noted that you reached out regarding the import of duplicate shipments, To address this, we were happy to offer an additional shipment quota to your account at no extra charge. Our goal is to make the process as seamless as possible for you. We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us. For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at [email protected]. Best regards, Team AfterShip
Aug. 29, 2024
Worst Customer Service Experience – Avoid AfterShip at All Costs! If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT. The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business. If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. I like to share that our team is working on with your concern regards the protection widget not being displayed in your cart . We shall contact you over the email once the issue is fixed. You can always contact us via the live chat option available on your account or email us at [email protected]
Aug. 8, 2024
NE FONCTONNE PAS TRES BIEN JE RECOIS PAS LES MAIL DE TESTINGNE ET ON NE PEUT PAS TOUT TRADUIRE C'EST PAS SERIEUX DR FAIRE UN MAIL EN FRANCAIS ET UNE PARTIE EN ANGLAIS
Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers. We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. Your concerns are important to us. We’re currently looking into why you’re not receiving emails from Testing, and regarding the language inconsistency, we’ll work to resolve this as quickly as possible. Thank you for bringing these issues to our attention. We’re committed to resolving them and improving your experience. We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us. For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at [email protected].
July 4, 2024
they overcharge even after the i made sure the subscription is the right one and when you show them the chat history i just get to hear oh we will get back to you be email
Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers. We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. Your concerns are important to us. Upon reviewing your case, we noted that you reached out regarding the charge for the Premium plan following the 7-days premium trial period. We have credited your account to cover the invoice, so no further payment is required from you. We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us. For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at [email protected]. Best regards, Team AfterShip
May 19, 2024
The customer service is non existent. Emailed with an urgent query and have been waiting for days. FYI I am on the paid plan with this app. No response at all and have followed up multiple times now. Very disappointed.
Thank you for your valuable feedback. We understand that you are dissatisfied with the support, which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations. Additionally, we have checked but could not find any conversation over chat or email. As we were unable to locate any emails with your email ID or the store name - Zukyun Beauty. To address this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to provide a great customer service and support experience. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
April 8, 2024
not sure why am being charged even after uninstalling it
Thanks for your valuable feedback. We understand that you are not satisfied with the charges applied to your account which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations. For this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Regards, Team AfterShip
Jan. 13, 2024
Absolutely useless customer service from Ankit. They take no responsibility for their partners that plugin to their software. It's ridiculous. Awful, awful customer service and the software is pretty awful too. Can't believe it's so expensive.
Thanks for your valuable feedback. We understand that you are not satisfied with the support you have got which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations. For this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Regards, Team AfterShip
Dec. 7, 2023
Absolutely HORRIBLE customer support. Sent 5 emails but never got any reply. Got charged three times without even using the app.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We have checked and found that you have reopened the store and the charges were added to your billing. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Dec. 5, 2023
App doesn't work, seems to be linked to someone else's business and Aftership saying this isn't the case even after providing screenshots stating this. Seems the apps on Shopify need some better vetting process as too many frauds getting around
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our users. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. It appears that the issue come from the synchronization of previous credentials, leading to the encountered problem. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Oct. 28, 2023
Terrible experieince. back and forward with their support staff with NO SOLUTION STILL TO THIS DATE. I was charged 70 euro for nothing! CAREFUL with this app, we used it for tracking but they were importing our orders which racked up a 70 euro bill which we didnt know off! There support has helped us with nothing either. I would give it 0 stars if I could. Still no help!!!!!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We do understand that you are not happy with the extra shipment charges. It is important to note that you are currently subscribed to our Essential 100 plan, which includes allowances for up to 100 shipments per month. Any shipments exceeding this limit will incur an additional charge of $0.08 per shipment. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected]
Oct. 27, 2023
This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We do understand that you are not happy with the pricing of the app. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip