AfterShip Order Tracking
All reviews
Review RSS feed
very bad, they cant even delete the cookie bar from aftership app, and it takes days for them to delete a single thing! not happy ! definetly not worth it!
Hello Suvalu Team, Thank you for sharing your honest feedback. We sincerely apologize for the delay and the frustration you experienced while trying to get the issue resolved. We appreciate you bringing this to our attention, as it highlights an area where we need to improve. We are pleased to let you know that issue is now fully resolved, and we have sent you an email with details of the same. Our support team has also sent you an email with complete details confirming this resolution. Thank you again for your patience as we worked to get this sorted out. If everything looks good, or if you need any further adjustments, please feel free to reply directly to that email—we are always here to help. Best regards, Team AfterShip
this is the so bad app you pay more for nothing just for nothing there is no cancelation button in the app do you imagine and afership tracking app i had pro plan and app said me that i cant downgrade this is joke i think if you install this you are not free to choose plan they preapare plan for you and dont accept cancel the minumum star is 1 if there is 0 ...........
Dear Customer, Thank you for reaching out to us. We prioritize cancellation requests and for your convenience this option is available directly within the app where merchants can easily submit cancellation or downgrade requests from the Billing section, in line with Shopify’s billing policy. All merchants are free to choose, upgrade, downgrade, or cancel plans based on their business requirements. Please note that while upgrades take effect immediately & downgrades are applied at the end of the current billing cycle. Upon reviewing your account, we see that you contacted our support team on December 26th and your plan was canceled on the same day. As the invoice had not yet been generated through Shopify billing we requested some time for the refund process to complete. Subsequently, on December 30th, the refund was successfully processed to your original payment method as requested. You were initially subscribed to our $1 promotional plan for November 2025, which allowed flexibility to downgrade at any point within the billing cycle to a plan better suited to your needs thereby avoiding charges for a subscription you no longer required. For future reference, we recommend reviewing the feature and pricing comparison available within the app and we truly appreciate the feedback you’ve shared. As mentioned above your refund has already been processed and we have addressed your query accordingly. If you need any further information about our available plans or require assistance in the future, please feel free to reach out we’d be happy to help. Kind regards, Harsh Saxena Team AfterShip
They make it very difficult to cancel, we had a subscription and there was no way to cancel. When I went to cancel it the 3rd time it sent me to a chatbot who said 'i cannot help you with this let me send to a human agent'... dont companies legally have to make it simple to cancel subscriptions?
Hello John & Team, Thank you for sharing your valuable feedback. We sincerely apologize for any inconvenience caused. Upon reviewing our support records, we were unable to locate any support tickets submitted by your team. Please note that our chat bot is designed to assist with basic queries. For account-specific matters such as billing, the chat bot gives an option to the user to speak to our support team who are available 24X7. We noticed that your subscription has been cancelled and there are currently no active plans associated with your account. If you need any information regarding available plans or would like assistance in the future, we’d be happy to help. We hope this clears up any concerns regarding the recent changes to your billing. Regards, Harsh Saxena Team AfterShip
Aftership does not work correctly and their support is terrible.
Hello Forza Sports Team, Thank you for taking the time to share your feedback, and we apologise for any inconvenience caused. We have reviewed your conversation with the our support team and we would like to clarify the reason for the delay in response. The issue you had reported required an intervention from our development team as it was outside the purview of our support team. While we strive to reduce the time it takes to offer a resolution on the live support channels at times technical issues take a bit of time to get fixed. We will take your feedback and work on to improve the level of service we offer. Regards, Shafiq Alam Team AfterShip
Terrible customer service, I was looking for a solution to a billing I did not agree with, and they just ignored me, even though I have been sending messages for weeks. I do not recommend them.
Hello Feel-Ink Team, Thank you for sharing your feedback. We apologise for any inconvenience caused. We have reviewed your support tickets and would like to clarify a couple of details. We allow our users who are using our basic plans to test and use the features available in the premium plan for 7 days free of charge. This allows users who wish to upgrade a period of 7 days to test the features and find out if the premium plan is a better fit for thier requirement. In an ideal setting, a merchant can access this trial and decide if they wish to upgrade or go back to the plan they were using earlier. Once the trial is initiated, it automatically upgrades to the premium plan at the end of the 7-day trial period if not cancelled by the merchant from the billing section in the AfterShip Admin page. I hope this clarifies any doubts you had about the changes to the billing for your account. Regards, Shafiq Alam Team AfterShip
I was totally scammed by this app. DO NOT EVEN TRY IT, they charged us just to import orders, as they promised this would fix the analytics. Anlytics don't work, even with the highest plan.
Hello Balance Phone Team, Thank you for sharing your feedback. We have reviewed your comments and would like to clarify that the pricing details of all plans are publicly available with a detailed comparison of the features included in the respective plans. Addressing the issue with the analytics section of the AfterShip dashboard, it is working as intended and we advised you on the chat. Since you had imported more than 100 orders in bulk, which had various statuses, the data being calculated is based on the basis on "imported" date, which was also explained on chat. The Analytics section will always reflect the data which is available in AfterShip tracking, and in case of any discrepancy, you can always reach out to us. Regards, Shafiq Alam Team AfterShip
If you're looking for a straightforward tracking app that supports a variety of carriers, look elsewhere. We invested time and effort into integrating AfterShip's tracking pages and notifications, only to discover a critical limitation: many carriers are only supported under their Premium plan, which starts at $239/month. This crucial detail is not disclosed on their plan pricing page, which feels deceptive. In the logistics world, carriers can change frequently due to shifting global dynamics. Having access to a wide range of carriers shouldn’t be a gated feature. AfterShip’s approach means you're eventually forced into an expensive upgrade, even if you started with the assumption that all carriers would be supported. When we reached out to their support team to explain the situation and pointed out the lack of transparency, we were met with zero empathy or viable solutions—just a push toward the Premium plan. It’s disappointing to hit a paywall on such a basic and essential feature, especially without prior warning. Until we find a more transparent and reliable alternative, we’re reluctantly going to Premium. But we definitely wouldn’t have chosen AfterShip had we known about this hidden restriction.
Hello Geek Tropical Team, Thank you for sharing your feedback. We understand that merchants may change carriers, and we already have most of the carriers available in all plans. We also want to emphasise that when choosing an application where you will be using a crucial carrier for integration, we recommend reaching out to our support team first or checking a list of supported carriers to ensure that the right plan and application are selected. Due to certain limitations with Royal Mail integration, we have a page dedicated to its integration explaining the applicable plan merchants need to be on to be able to access it. I'm sure as a user of Royal Mail, you are aware of the restrictions and policies they already have. While we understand that it may sound unfair to upgrade a plan to use a specific carrier but this is due to the said limitations. Please feel free to contact us for any further questions. Regards, Shafiq Alam Team AfterShip
What a waste of time and mediore customer support. The carrier is not connecting to the right one. You have to do it manually everytime. I've opened a resquest, and everytime the assignation doesn't work. It take days for a resquest and the chat support is trash. Be aware if your connectors doesn't work, you're screwd
Hello Trippin Store Team, We appreciate you taking the time to share your feedback. Regarding carrier connections, our system is designed to automatically assign the correct carrier, but we understand that manual adjustments can be inconvenient if issues arise. We try our best to provide a seamless experience however, it depends on the level of integration the carrier offers. As for support response times, our records indicate that our team has addressed your request for carrier mapping within our standard service windows. However, we regret if our communication wasn’t as clear or timely as you expected. We take pride in our support, and we’re continuously working to improve both speed and clarity. We’d appreciate the opportunity to make this right. Please contact us so we can ensure your experience reflects the level of service we aim to provide. Regards, Shafiq Alam
Aditya is their customer service rep is unwillingly to help us resolve an issue even though supporting and clear information has been provided. We have been charged for 3 years and they are REFUSING to cancel the account.
Dear Customer, We truly prioritize cancellation requests, especially in situations where the owner may no longer have access to their store or the AfterShip account. To assist you effectively, we kindly requested some additional details to confirm your authorization to make changes to your AfterShip account. Once we received the necessary information, we promptly canceled the account and updated you in the same chat thread. We sincerely apologize for the one-hour delay in processing your subscription cancellation. Our intention was to ensure that your request was coming from the appropriate person or account. Regarding the subscription charges over the past three years, we encourage our merchants to review their active subscriptions before closing their stores. This allows for any necessary cancellations or adjustments accordingly, ensuring that they are only paying for the services they require. We greatly appreciate your feedback and want to assure you that we are always here to assist you. Please feel free to reach out via email or chat if you need any further support. Warm regards, Philips Tourangbam Team AfterShip
These are a bunch of indian scamming people! Install 17 track, DO NOT INSTALL THIS SHIT APP. They will trick you into upgrading to premium plan of $250 and then at the time of uninstalling will bring up that $11 plan will work perfectly for you. They are bunch of scammers Stay away!
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I apologise for any confusion you have regards the subscription of Premium 2k plan. I want to inform you that you have been using the premium 2k plan from August 2024 and as per our billing cycle if you choose to cancel the plan it will be effective at the end of the cycle only. We can see that you have opted to cancel the plan now and it will end on Feb 7, 2025 We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
This app told me I could integrate with Klaviyo in an Essential plan. But I must upgrade to Pro (+$100) to work with this function. I think it's tricky. And with $119, I have many other options to work with that are better than this.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I apologise for any confusion you have regards the Klaviyo integration plan. I like to share that the Klaviyo metrics are available only for the pro and above plan users, you can check the pricing link to know the list of features available under the specified plan. We're trying to connect you over email so that we can help you with the plan features to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team Aftership
Impossible to cancel billing as they make you go through loops to contact people in different departments and because it’s setup separate to Shopify on purpose you will be stuck to it forever.
Hello Medicus Team, I'm sorry to hear your experience with our application & customer support was not as expected and we're here to help. Our subscriptions offer you the flexibility of either Shopify Billing or via Stripe and we leave it upto our merchants on how they prefer to be billed. As shared on the chat you have initiated, you can cancel the subscription anytime from the AfterShip Billing section. We've emailed you with the details and would love to set up a call to help address the issue. Regards Philips Team AfterShip
Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from the folks, so all I can do is share my story. Follow-up: The follow-up is as bad as the original customer service experience. I don't believe anyone reads the responses.
Dear Customer, Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I apologize for any confusion and frustration the situation may have caused you regarding the screen-share meeting. We understand that you've contacted us about the screen share meeting for AfterShip Tracking and SMS. While we've already joined the call, it appears you might have missed it. We're trying to connect you over email so that we can help you with the AfterShip Tracking and SMS to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
DO NOT USE THIS COMPANY. They have terrible (no) customer service and they will not refund you any pro-rated amount if you pay for the annual subscription. Do not use them. I would highly recommend using Re-Do for everything instead.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We're trying to connect you over email so that we can help you with the AfterShip Tracking subscription to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
This is a fraudulent company, please be aware that this app does not debit payments through Shopify, but rather binds credit card payments in the app; and you cannot find the unsubscribe window when you open the app through Shopify. After I uninstalled it, it also deducted over 5 months in a row, looked for customer service, got a link to cancel the subscription, and even went so far as to ask me to take away a month's worth of fees, so beware of this app stealing our money.
Dear Customer, We apologize for the inconvenience and want to explain in details regarding the charges. As shared on the chat you initiated asking about the charges, we have explained that the charges were for a paid membership subscription which you haven't cancelled and we have shared the option by which you can cancel the subscription(s) in case you no longer require it. Regarding the comments you have left: 1. We offer both Shopify Billing & Stripe payment methods for all our merchants who want to subscribe to any of our applications listed on Shopify 2. Cancellation option is available on our application's Billing Section as shared on the chat as well 3. We recommend checking for any active subscriptions before uninstalling any application to ensure that you are not billed for an active subscription We noticed that you have installed and uninstalled multiple AfterShip application in the last couple of years and wanted to understand your requirement(s) so that we can assist you further. You can write to us at [email protected] or reach out to us on our chat support so that we can address any concerns you may have. Regards The AfterShip Team
This is an absolute joke. The links that are sent out in the trial period only are based on the Premium plan. As soon as the trial period is over those links stop working and your customers get sent to a page that says if you want to track your order click here. Then they get to a tracking page on a subdomain of Aftership where they have to fill out the form again. here is the funny thing. The plan that supports those links is 240 Euros/Month. So you either pay for that or you have a bunch of customers left with a broken tracking link. On top of that the UX is horrible. I use so many different software all the time, so I usually find what I look for fairly quickly, but here it takes forever to find what you are looking for, options that are not clearly explained with no help text or anything. Support sucks balls and just closes tickets which sends you to a bot again and again and again. I understand, every software gives trials of premium features to increase customer LTV, but giving out features in the trial period that completely stops working unless you purchase the highest plan AND directly effect customers is ridiculous. Now I have a bunch of customers with broken links unless I upgrade to a 240 Euros plan. SMH. Funny thing is, tracking links is literally to most basic feature a tracking app should offer... I used Aftership for all my stores between 2017 and 2020 and wanted to implement it again, but as of 2024 its not recommended at all.
Thank you for sharing your feedback. We truly value all input as it helps us improve and enhance the experience for our users. Our aim is to provide exceptional service, and we’re sorry to hear we didn’t meet your expectations this time. After reviewing your case, we understand the importance of seamless tracking for your customers. While we offer a free tracking page for Shopify, custom domain URLs do require a premium plan. We also acknowledge your concerns about the app’s UX and support. If you could share specific UX issues, we’d be happy to address them and improve our service. We’ve sent you an email with further details and look forward to your response so we can assist you further. For any additional help, feel free to reach out via live chat on your account or email us at [email protected].
Worst Customer Service Experience – Avoid AfterShip at All Costs! If I could give AfterShip zero stars, I would. This has been, without a doubt, the worst customer service experience I’ve ever had with any company. I’ve been waiting for over three days for them to fix a SIMPLE issue, and all I get are empty promises and vague excuses about how they’re 'working on it.' Spoiler alert: they’re NOT. The sheer lack of urgency and professionalism is staggering. It’s obvious they don’t care about their customers or resolving issues in a timely manner. They just keep stringing me along with no real solutions, wasting my time and making me regret ever trusting them with my business. If you value your sanity, do yourself a favor and stay far, FAR away from AfterShip. This company is a joke and a complete waste of time. I’ll be looking for a more reliable alternative immediately. Absolutely pathetic service.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. I like to share that our team is working on with your concern regards the protection widget not being displayed in your cart . We shall contact you over the email once the issue is fixed. You can always contact us via the live chat option available on your account or email us at [email protected]
The customer service is non existent. Emailed with an urgent query and have been waiting for days. FYI I am on the paid plan with this app. No response at all and have followed up multiple times now. Very disappointed.
Thank you for your valuable feedback. We understand that you are dissatisfied with the support, which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations. Additionally, we have checked but could not find any conversation over chat or email. As we were unable to locate any emails with your email ID or the store name - Zukyun Beauty. To address this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to provide a great customer service and support experience. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Absolutely useless customer service from Ankit. They take no responsibility for their partners that plugin to their software. It's ridiculous. Awful, awful customer service and the software is pretty awful too. Can't believe it's so expensive.
Thanks for your valuable feedback. We understand that you are not satisfied with the support you have got which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations. For this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to make our app user-friendly and provide a great support experience. Regards, Team AfterShip
App doesn't work, seems to be linked to someone else's business and Aftership saying this isn't the case even after providing screenshots stating this. Seems the apps on Shopify need some better vetting process as too many frauds getting around
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our users. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. It appears that the issue come from the synchronization of previous credentials, leading to the encountered problem. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.