Àlainn Fashion review for AfterShip Order Tracking
Dec. 10, 2024
Do not support first mile + last mile trackings numbers on different carriers. If the tracking number is updated or change country no tracking number is available. Tracking history go back to start. Have you ever shipped inside Europe or from China to Europe with changing tracking numbers or changing tracking systems ? Plus horrible AI support
Dear Customer, Thank you for sharing your feedback. Please accept my sincere apology for your experience. This is not the experience we want to provide to our users. I want to inform you that we do support first-mile and last-mile carriers. You only need to enable Shipment Tracking settings to fetch Multi-leg shipments and we will fetch the details from the last mile carrier as well. You will not need to import the new tracking number when last-mile tracking is enabled. Also if you want to change anything with tracking and shipment details a new tracking number will be created in AfterShip. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
