AfterShip Order Tracking
Reduce WISMO with branded order tracking
Rating
4.5
feedback
1,202
chart
#582
All reviews
Review RSS Feed
Aug. 29, 2024
App works fine, just that they will charge your shopify account for multple charges and you will spend days to get it reversed. Shopify doenst help either.. I wouldnt recommend this app for the simple reason you will need to spend time adjusting your charges.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We have checked that you contacted us for billing related issue and we have resolved your concern over the chat. We have scheduled a call for you proactively to address your concern and ensure your doubts are clarified. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
July 8, 2024
At first, was easy to use so I became a paid user almost right away. But when asking for some very basic help to create a filter, the support wasn't helpful at all. Very disappointing.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We have checked that you contacted us for specific filter settings that are currently not available. We are continually working to enhance the application and have taken your suggestion as feedback. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
March 21, 2023
It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.
Thanks for sharing your valuable feedback. We regret to know that you had to face this issue with our customer service support. We have found that the issue for the custom domain has been resolved. We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
April 13, 2021
Meh. Nothing special. Also, after I un-installed the app they kept charging me for 2 months until I asked why and couldn't give me very good answer. be careful of these sneaky ppl!
We apologize for the inconvenience, customer satisfaction is always the number one priority for us. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further. AfterShip Team
Dec. 1, 2020
Mal optimisée pour le dropshipping ! L'appli ne permet pas de masquer le transporteur Aliexpress Sandard Shipping s'il est activé. Problème, s'il est désactivé, le statut du colis n'évolue pas avant sa prise en charge par le transporteur local. Cela laisse potentiellement un gap de 10-15 jours avant que les infos de tracking ne commence à remonter. C'est source d'inquiétude pour le client. L'appli est également buggé avec des tracking qu'elle n'arrive pas à faire apparaitre sur la page de tracking ("commande introuvable")... source d'incompréhension pour le client. ET SVP soyez plus transparents sur les features qui disparaissent quand la période d'essai se termine !!! j'ai eu la très désagréable surprise de découvrir que des mails en anglais ont été envoyés à mes clients sans que je le sache ! La personnalisation initiale avait été effacée. Problème : dans le dit mail en question apparaissait Alixpress, j'ai donc perdu un client à cause de vous. Le support était à peine compréhensif. Conclusion: j'ai changé d'appli et je suis allé chez votre concurrent Parcel Panel qui a bien compris les besoins de ses clients en dropshipping. Je mets 2 étoile pour la page de tracking qui est belle
Hello, Thank you for your feedback. We are afraid to inform you that we do not have the feature to change the courier name on the tracking page as of now. However, we will update you once we have this feature in our app. Also, regarding the pricing plans, you can visit our official website or refer to the below link to know more about all the plans. https://www.aftership.com/pricing/ If are having any other queries, you can connect with us anytime at [email protected] or through the live chat feature of our app. Regards, Manish Mittal
Sept. 3, 2020
Not happy with the support. I had to ask the same question 3 times. Every time someone else answered..
Hi Noura, This is certainly not the experience we wanted you to have. I have dropped you a personal mail to understand things in detail and sort everything out. Please check and allow us to make your experience a 5-star. Looking forward to your reply. Best, Shahbaz
Dec. 5, 2019
The app is good, but the incorrect phone number for Fedex UK is embedded in the customers notifications, which means all our customers contact us complaining they cannot get through to Fedex to arrange a new delivery. Aftership claims they cannot change this until Fedex contacts them with an update. We have used Fedex UK for 11 years and the phone number used by Aftership has never been in use. The app is useless to us until the correct information is added.
June 4, 2018
Good app but the translation in French is really weird... Two good things would be really helpful : - Ability to edit the translation ... - Being able to customize easily email template ...
Dec. 12, 2016
A+ for the app, D- for the support. Love the functionality of the app, BUT for as critical and time-sensitive a function as communicating with customers about their shipping information -- especially at the holidays -- the developer should offer more and better support than e-mail only a day later than when you need help. Also, the YouTube videos are out of date. We'll keep using it...and hoping we don't need timely help.